Project: chromium Issues People Development process History Sign in
New issue
Advanced search Search tips
Issue 95315 Google Chrome Causing OS X Black Screen
Starred by 7 users Reported by sims5...@gmail.com, Sep 3 2011 Back to list
Status: Archived
Owner: ----
Closed: Apr 1
Cc: a...@chromium.org, ccameron@chromium.org, rnimmagadda@chromium.org, shrike@chromium.org
NextAction: ----
OS: Mac
Pri: 2
Type: Bug


Sign in to add a comment
Chrome Version       : 15.0.870.0 (Official Build 99494) canary
OS Version: OS X 10.7.2 (11C48)
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari 5: OK
  Firefox 9.0a: OK

What steps will reproduce the problem?
1. Navigating to most websites ( plus.google.com for example)
2. Waiting a few seconds.
3. Screen turns black with no recoverable option other than force restarting computer.

What is the expected result?
Normal Browsing

What happens instead?
Black screen causing force restart of computer.

Please provide any additional information below. Attach a screenshot if
possible.

Issue started occurring in OS X build 15.0.869.0 .

 
Lion is still very unstable, go back to Snow Leopard.
Comment 2 by sims5...@gmail.com, Sep 4 2011
Lion is not the issue here. I have narrowed it down to being solely a Chrome issue as the crashes do not happen after hours of browsing on Firefox or Safari. I also tested out graphics intensive applications such as Cinebench several times with total stability. Opening Chrome and staring at a website as simple as google.com will cause a crash in under 2 minutes.
Comment 3 by sims5...@gmail.com, Sep 4 2011
Deleting /Users/<user name>/Application Support/Google/Chrome Canary/Default folder seems to have fixed the issue as far as I can tell
Comment 4 by sims5...@gmail.com, Sep 4 2011
Issue reappears after updating to 15.0.871.1 canary.
Labels: -Area-Undefined Stability-Crash Action-FeedbackNeeded
Is this still an issue for you ?

If yes, please go to chrome://crashes and post the report id here.

Thanks in advance.

Project Member Comment 6 by bugdroid1@chromium.org, Mar 9 2013
Labels: -Action-FeedbackNeeded Needs-Feedback
Comment 7 by abwic...@gmail.com, Oct 15 2013
This issue has resurfaced. It is extensively documented in a discussion thread on the apple support forums, with the first mention of Chrome appearing on the third page, here: https://discussions.apple.com/message/22465451#22465451

I am having this issue myself. When using Chrome on OS X 10.8.5 on a mid-2013 Macbook Air, the screen will occasionally go black with only the mouse appearing (still movable). From there I can sometimes let it idle to sleep and tap the mouse or keyboard to bring it back, other times it requires a full reboot. I also had this issue on 10.8.4, which came installed when I bought it, only on that version I don't recall ever having a mouse on the screen when it went to black.
Comment 8 by Deleted ...@, Oct 15 2013
this is definitely a chrome issue with osx.
please fix.
Comment 9 by Deleted ...@, Oct 15 2013
I'm still experiencing this! Get it fixed, please!!!
Comment 10 by abwic...@gmail.com, Oct 16 2013
The current form of this problem is reproducible for me as follows. On a mid-2013 Macbook Air running OS X 10.8.5 with Chrome v30, launch Chrome. Close the device's lid so as to put it to sleep. Open it again, and you see a black screen with only the mouse visible. Wait around 30 seconds and the device goes back to sleep (normal behavior at lock screen). Press a mouse button or key to wake the device again and the lock screen appears and the device returns to normal. Repeat as desired.

This could be a driver issue unrelated to Chrome, but I only ever experience it with Chrome opened, and others report the same findings.
Comment 11 by Deleted ...@, Oct 18 2013
 abwic...@gmail.com ..
I had the exact same problem, after uninstalling chrome, the problem disappeared .. but i have a new problem now, i need to use safari :'(
fix this GOOGLE! And tell me when i can install chrome again please!
Comment 12 by Deleted ...@, Oct 19 2013
abwic, same pb here. I had not realized that it was related to Chrome...
I kind of remember that I also had this black screen while using my computer normally (even after a few minutes of use).
Comment 13 by Deleted ...@, Dec 12 2013
I have the same issue since a few days after updating to OS X Mavericks (10.9), and never experienced it with Lion (10.7). I thought it was unrelated to chrome at the beginning since the computer was crashing after logging in to the computer too, but I noticed chrome start after login. If i "force kill" chrome just after the login, no crash appear. Then when I run chrome anytime with a "saved session" (that re-open automatically after crash), it crash the computer again with a black screen.

I removed any non-official drivers (using "kextstat | grep -v apple" to list them), thinking only some kernel code could f*** up the screen this way: black screen but also  random color patterns (vertical grey or blue lines), and screen shifting (having 20% of the right part on the left, and i could see the mouse moving to the shifted part after going to the right border.

Anyway, this is definitely an Apple bug, but it seems closely related to Chrome since I don't experience this bug with firefox or the other apps I use. Maybe it is not related to chrome, but it really looks like it.

I have no possibility to go to "chrome://crashes" since the computer crash instantly after starting chrome. I disabled "hardware acceleration", but I might have enabled it again while writing some webgl code.
I can try to backup & remove the user profile located at "~/Library/Application\ Support/Google/Chrome/Default" as noted in the #3 but I don't really want to loose my bookmarks and the installed extensions. I'll update this message with the report id if I am able to get any. Otherwise i'll just come back to firefox. But please...

Please fix this important bug.
Comment 14 by Deleted ...@, Jan 30 2015
Enter your Happening to me too.  I use Mac OS X 10.6.8, which has otherwise been an incredibly stable OS for me (and it doesn't look like "upgrading"--if you can even call it that anymore--will fix the problem), but Chromium will suddenly go to a black screen.  I find this the most when saving PDF files to my harddrive (whether I'd opened the PDF file in the browser *or not*) from a website server.  No warning, no other rhyme or reason.  Pisses me off.  Same here, no other option than to force a restart, losing everything I might've been working on up until then.  I've literally learned to save ALL my open files every 2 min or so, which I suspect may not be good for my system.  I'm going back to fucking Safari (Firefox is horrible at handling PDFs).  Sad to know that this is STILL a problem a year later.
Comment 15 by a...@chromium.org, Apr 14 2015
Cc: a...@chromium.org
Didn't observe any such rendering issue on the latest stable(41.0.2272.118) with Mac OS 10.9.5.

If anyone is still seeing this issue please update the thread with chrome version and Mac OS platform details. 
Comment 16 by Deleted ...@, Sep 9 2015
Happening to me too.

Macbook Pro 15 inch Retina, OSX 10.9.5; Chrome Version 45.0.2454.85 (64-bit)

After a few minutes of browsing mainly content rich websites with video and flash, the Mac screen goes black and the only way to recover is to restart.

PLEASE HELP.
Happens to me too.

If the laptop is asleep, I wake it up, login (Screen on), and Chrome happens to be the focused app, the screen is turned off. Pressing CMD+Q to exit Chrome without looking turns the screen on (while other combinations of keys don't do anything). Sometimes CMD+TAB to another app solves it too.

There are also random blank screens when using Chrome only. Switching app seems to fix it.

Chrome Version: 47.0.2503.0 dev (64-bit)
Mac OS Version: 10.10.5

(Note: I suspected before it's a bug in Mac OS X related to turning power naps on, but it didn't help, AND, as I mentioned, it happens only with Chrome, and quitting Chrome or switching to different app in fullscreen mode fixes it, so it seems Chrome issue)
Cc: ccameron@chromium.org shrike@chromium.org
+ccameron, shrike

Any ideas why Chrome might cause the screen to go black? 
No ideas offhand. This has been reported since Chrome 15, and all of the rendering related stuff has gone through several generations since then.
Status: Available
If anyone can come up with a reproduction, we'd love to try it out. (Steps from #17 don't work for me). 
I have experienced the "black screen with only cursor active" state before but it has been after a wake from sleep, and never did I first see the normal screen.

The fact that the cursor is still visible is significant. I suspect that it's blitted to the screen using a system that's separate from whatever builds the rest of the screen image, which to me implies that something in that rendering path is choking (window server, OpenGL, hardware). It would be interesting to check the Console logs for clues after recovering from this state.
Cc: rnimmagadda@chromium.org
Unable to repro this issue on MAC (10.11.3) Retina & Non-Retina Displays for Google Chrome Stable Version - 49.0.2623.75 & Google Chrome Canary Version - 51.0.2669.0

@sims5677: Could you please update your Google Chrome to Latest Stable & Canary Versions and let us know your observations.

Thank you.
@shrike/ccameron: Can we go ahead and close this issue as per the comment #22.

Since we are not able to repro this issue on MAC (10.11.3) Non-Retina & MAC (10.11.5) Retina displays for Google Chrome Canary Version - 51.0.2692.0

Thank you.
Status: Archived
Sign in to add a comment