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Issue metadata

Status: Closed
Owner:
Closed: Yesterday
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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VPN App attempts to load repeatedly even though disabled

Reported by tic...@gmail.com, Jan 12

Issue description

Chrome Version       : 72.0.3626.49
OS Version: 11316.66.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge:

What steps will reproduce the problem?
1. Install a 3rd-party VPN (Sonicwall Mobile Connect)
2. Leave it disabled


What is the expected result?

The VPN stays disabled and quiet until I enable it

What happens instead of that?

I see repeated prompts to connect (see screenshot)

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 11316.66.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.49 Safari/537.36

Feedback send with link to this bug.

 
Screenshot 2019-01-12 at 09.12.36.png
99 KB View Download
Components: Platform>Apps>ARC

Comment 2 by trumbull@chromium.org, Jan 18 (4 days ago)

Cc: elijahtaylor@chromium.org changmar@chromium.org shihuis@chromium.org
Labels: Hotlist-ConOps-CrOS Hotlist-ConOps-Channel-Beta Hotlist-ConOps-Source-Forum
Summary: Android VPN App attempts to load repeatedly even though disabled (was: VPN attempts to load repeatedly even though disabled)

Comment 3 by trumbull@chromium.org, Jan 18 (4 days ago)

Comment 4 by shihuis@google.com, Jan 18 (4 days ago)

Cc: marcuskoehler@chromium.org
Owner: bartfab@chromium.org

Comment 5 by elijahtaylor@chromium.org, Jan 18 (4 days ago)

Cc: bartfab@chromium.org
Owner: lgcheng@chromium.org

Comment 6 by lgcheng@google.com, Jan 18 (4 days ago)

Owner: lgcheng@google.com

Comment 7 by lgcheng@google.com, Jan 19 (4 days ago)

When I looked at the log, no Android VPN app related is found(Which should be com.sonicwall.mobileconnect according to the description)

And it seems the app installed on the device is a Chrome app
https://chrome.google.com/webstore/detail/sonicwall-mobile-connect/fcjpkgijilceclkhaoimnmkekfnehnei

Would you confirm the issue is Android VPN app or Chrome app(extension)?


Comment 8 by tic...@gmail.com, Jan 19 (3 days ago)

Yes, it is the Sonicwall Chrome app, not a Play Store app.

Beta 72 has updated since and the repeated popups have ceased now so this bug can be closed, thanks.

Comment 9 by marcuskoehler@google.com, Yesterday (44 hours ago)

Cc: phweiss@chromium.org
Adding phweiss, owner of the Always on VPN feature for ARC++ which is launching in M72.

Philipp - may I ask you to have a look, if this is related to your changes?

Comment 10 by phweiss@chromium.org, Yesterday (44 hours ago)

Components: -Platform>Apps>ARC
No, this seems unrelated, as it is about a Chrome app, not an Android app (see Comment 8).

Comment 11 by phweiss@chromium.org, Yesterday (44 hours ago)

Components: Internals>Network>VPN
Status: Closed (was: Unconfirmed)
Summary: VPN App attempts to load repeatedly even though disabled (was: Android VPN App attempts to load repeatedly even though disabled)
Oops, didn't want to change the component. But now that I have done it, I'll just clean up and close this, since it tickmc writes in comment 8 the bug is gone as of 72.

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