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Issue metadata

Status: Unconfirmed
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Chrome causes windows 10 to lock up

Reported by erwin.n...@gmail.com, Jan 11

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

Steps to reproduce the problem:
1. N/A - It's random. You never know when it will strike, I've tried reproducing the steps that lead up to the hang up/lock ups and it never occurs. It's just random.

What is the expected behavior?
So last summer (2018) everything was working fine, never had any issues with Chrome until the UI change. 

What's been happening is Chrome will randomly cause windows to hang or freeze entirely but it will recover after about 15-30 seconds or so. The cursor will often freeze but it will move after a few seconds when you move it. It completely makes the computer unresponsive or just barely responsive. If I happen to have task manager open at the time, I'll notice System Interrupts will begin to use 30-40% of CPU usage.

What went wrong?
During this time, all the system fans will ramp up and often the fans will ramp up before the problem occurs which gives me a quick second to open up task manager, sometimes.

Usually when this happens I'll be browsing on Amazon and I go to a product page and click the picture of the product to make it bigger and Windows will hang. 

Another time was on Twitter browsing through the GIFs and I noticed they weren't loading as I was scrolling and the fans will ramp up everything locks up. This has happened several times.

Sometimes I'll be streaming a podcast that's hosted on Libsyn and the audio will stop and I'll go to check and it looks like its buffering and the system will lock up but it will recover eventually like I said before.

Also I've had it happen when loading websites that I have a lot of content like Flickr or even Google images, but this occurs rarely. I've also even had to freeze on random websites that were loading. Like for example, I'll go to eBay and the page will be white the blue loading icon on the tab will choppy as it spins and I'll get a system hang and after 20 seconds it will recover and the website will load fine.

Did this work before? N/A 

Chrome version: 71.0.3578.98  Channel: stable
OS Version: 10.0
Flash Version: N/A

This issue is ONLY confined to Chrome. Doesn't happen in Firefox or Edge.

The computer this was happening on was a custom built system I built in 2012 using a Intel i5 3570K, 16GB DDR3, Samsung SSD and a EVGA GTX 1060 6GB GPU with Windows 10 Pro latest updates. I thought it may have been the GPU but this issue occurred many months after installing the GPU (Nov 2017).

The issue was driving me nuts to the point I thought something was wrong with my computer so last week I built a new system using a i5 9600K, 16GB of DDR4, New ASUS motherboard and the ONLY thing I reused was my EVGA GTX 1060 and the my Samsung SSD. Reinstalled Windows and I was hoping this issue was going to be solved. But I was wrong! 

I installed Chrome and signed in to the Chrome sync which also by the way I only have two extensions, Google Mail Checker which was made by Google and the uBlock Origin and I thought maybe it was the extensions, I've disabled them and even tried different adblocker and it didn't have an affect, actually it made it worse because the loading of the ads causes the problem to occur more often.

I've uninstalled Chrome and deleted all the files associated with it including the profile from Windows and reinstalled Chrome. I've reset Chrome settings, I've reset Chrome sync and it had absolutely no affect.

Sometimes I'll try the Ctrl + Windows Key + Shift + B to restart the video driver and even that doesn't seem to change anything. I've disabled Hardware Acceleration too and it will still happen.

I also removed the video card and only ran the built in graphics from the i5 9600K and the issue still happened.

The only thing I can think if its something to do with Chrome sync. 

Like I've said, the issue is completely random and sometimes it wont happen for a couple weeks and then all of sudden it will several times in one day. 

This is my last ditch effort and trying this website hoping someone out there can help me figure out what is going on. 

I don't get any error codes or anything, nothing in event viewer either.

Any help will be greatly appreacited. Thanks for reading my long post.
 
Oh I also wanted to mention that there is no thermal throttling or cooling issue. Everything is fine there. My system is stable. 
Labels: Needs-Triage-M71

Comment 3 by swarnasree.mukkala@chromium.org, Jan 16 (6 days ago)

Cc: swarnasree.mukkala@chromium.org
Components: Internals>Core
Labels: Triaged-ET
Unable to reproduce the issue on reported chrome version #71.0.3578.98 using windows 10 by following below steps.

Steps:
=====
1.Launched chrome.
2.Navigated to different websites such as amazon.com, ebay.com, twitter.com etc..,
3.Signed into Gmail and synced the account, opened google photos.
4.Observed that the window does not freeze.
Note: Tried multiple times but unable to reproduce the issue.

Tentatively adding Internals>Core and requesting the respective team to look into the issue and help in further triaging.
Thanks.!

Comment 4 by erwin.n...@gmail.com, Jan 17 (5 days ago)

Like I said, it occurs randomly for me. The only hardware I used was my video card from my previous system and maybe for some reason Chrome doesn't like this particular video card. 

I have no idea. I thought I've mentioned but maybe I forgot...

When this freezing issue happens, I noticed "System Interrupts" and sometimes "System" in Task Manager will use 30-60% of CPU. 

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