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Issue metadata

Status: Duplicate
Merged: issue 905097
Owner: ----
Closed: Jan 20
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Chrome OS crash when previewing gif through the upload window

Reported by tywi...@gmail.com, Jan 10

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 11151.59.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.94 Safari/537.36
Platform: 11151.59.0 (Official Build) stable-channel zako

Steps to reproduce the problem:
1. Go to Twitter.com
2. Click on upload
3. Browse to Google Drive folder with gifs

What is the expected behavior?
Chrome OS don't crash

What went wrong?
Chrome OS crashes.

Did this work before? N/A 

Chrome version: 71.0.3578.94  Channel: n/a
OS Version: 11151.59.0
Flash Version: 32.0.0.101
 
Replicable on an Acer C910 too

Comment 2 by tbuckley@google.com, Jan 18 (4 days ago)

Components: -UI Platform>Apps>FileManager

Comment 3 by joelhockey@chromium.org, Jan 20 (2 days ago)

Labels: Needs-Feedback
I wasn't able to replicate this.  I created an account on twitter, and clicked on tweet, then clicked the 'Add photos or video', then navigated to a drive folder which contains gif and jpg files.  I selected on of the gif files which loaded into the tweet fine.

tywinn77@ could you try this again and do a feedback report (ctr + alt +i) immediately after chrome restarts from crashing?  Add a link to this bug in the details.

Comment 4 by tywi...@gmail.com, Jan 20 (2 days ago)

Done
Project Member

Comment 5 by sheriffbot@chromium.org, Jan 20 (2 days ago)

Cc: joelhockey@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 6 by joelhockey@chromium.org, Jan 20 (2 days ago)

Thanks, I'll look out for the feedback now.  And sorry, it is (shift+alt+i) to do feedback - I'm guessing you must have figured that out ;-)

Comment 7 by joelhockey@chromium.org, Jan 20 (2 days ago)

Can you confirm that when you get the crash, are you doing the same steps that I described in #c3?  Do you get a crash if you upload in other websites such as attaching a file in gmail?

Comment 8 by tywi...@gmail.com, Jan 20 (2 days ago)

Heh I went through help-->submit feedback

Comment 9 by tywi...@gmail.com, Jan 20 (2 days ago)

Yeah sorry I had some other tabs open.  I will repeat it without the Drive as I am revising for an exam.

Comment 10 by tywi...@gmail.com, Jan 20 (2 days ago)

Actually, I noticed it crashed when I had a drive tab open.  I hadn't tested it without a Drive tab

Comment 11 by tywi...@gmail.com, Jan 20 (2 days ago)

And I hadn't noticed it.  JPG seems to be fine.  Only gif crashes the Chromebox

Comment 12 by slangley@chromium.org, Jan 20 (2 days ago)

After it's crashed if you can grab the crash ID from chrome://crashes and paste here that'd be helpful as well :)

It might take a few minutes to show up.

Thanks

Comment 13 by tywi...@gmail.com, Jan 20 (2 days ago)

Uploaded Crash Report ID 674e33808df58f07

Comment 14 by tywi...@gmail.com, Jan 20 (2 days ago)

I'm sure this is related to the gif too. latest one isn't up

Comment 16 by tywi...@gmail.com, Jan 20 (2 days ago)

Uploaded Crash Report ID beba17be594bed54 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, January 20, 2019 at 10:52:25 PM

Comment 17 by tywi...@gmail.com, Jan 20 (2 days ago)

Here are the last few crashes, which I'm 99% sure is related to this issue:

Uploaded Crash Report ID beba17be594bed54 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, January 20, 2019 at 10:52:25 PM

Provide additional details

Uploaded Crash Report ID 674e33808df58f07 (Local Crash ID: Chrome)
Crash report uploaded on Friday, January 18, 2019 at 12:37:54 PM

Provide additional details

Uploaded Crash Report ID 590c493b19aa0a59 (Local Crash ID: Chrome)
Crash report uploaded on Tuesday, January 15, 2019 at 7:43:06 PM

Provide additional details

Uploaded Crash Report ID 87926b2cdca47d9f (Local Crash ID: Chrome)
Crash report uploaded on Monday, January 14, 2019 at 1:30:21 PM

Provide additional details

Uploaded Crash Report ID 970241832e092f75 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, January 13, 2019 at 5:16:25 PM

Provide additional details

Uploaded Crash Report ID 3d3f2e030683e3a0 (Local Crash ID: Chrome)
Crash report uploaded on Sunday, January 13, 2019 at 5:08:31 PM

Provide additional details

Uploaded Crash Report ID 033b5e748e53c353 (Local Crash ID: Chrome)
Crash report uploaded on Thursday, January 10, 2019 at 9:29:13 PM

Provide additional details

Uploaded Crash Report ID ed44dc361def8f6e (Local Crash ID: Chrome)
Crash report uploaded on Thursday, January 10, 2019 at 9:27:35 PM

Provide additional details

Comment 18 by slangley@chromium.org, Jan 20 (2 days ago)

Mergedinto: 905097
Status: Duplicate (was: Unconfirmed)
Thanks - Got it :)

Good news - known issue. Bad News, not yet fixed.

Comment 19 by joelhockey@chromium.org, Jan 20 (2 days ago)

Issue 923751 has been merged into this issue.

Comment 20 by slangley@chromium.org, Jan 20 (2 days ago)

tywin77@ - out of interest, if you copy the file out of drive to Downloads and then try and attach it from there, does it still crash?

Comment 21 by tywi...@gmail.com, Jan 20 (2 days ago)

No, it doesn't crash when uploading from the downloads folder.

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