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Issue 920590 link

Starred by 5 users
Status: Unconfirmed
Owner: ----
Cc:
█ patricia@chromium.org
eryen@chromium.org
█ ravisadineni@chromium.org
matthewjoseph@chromium.org
bleung@chromium.org
mqg@chromium.org
ka...@chromium.org
rdevlin....@chromium.org
ryutas@chromium.org
dchan@chromium.org
tbroch@chromium.org
puthik@chromium.org
fshao@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Keyboard does not work in citrix workspace on secondary monitor

Reported by tho...@g.company, Jan 10 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36
Platform: 11151.59.0 (Official Build) stable-channel nami-unibuild (akali akali360 nami pantheon sona syndra vayne ekko bard)

Steps to reproduce the problem:
1. Connect to citrix with the citrix app
2. Switch from a multi monitor setup to a single monitor setup
3. Switch back to a multi monitor setup.
4. Move a random application from the primary to the secondary monitor.
5. Try and type something in the application
6. Nothing appears on the screen

What is the expected behavior?
Text appears on screen

What went wrong?
Text does not appear on screen

WebStore page: citrix-workspace

Did this work before? N/A 

Chrome version: 71.0.3578.98  Channel: stable
OS Version: 71.0.3578.94
Flash Version:

Comment 1 by tho...@g.company, Jan 10 

Debug Logs attached
debug-logs_20190110-133620.tgz
1.2 MB Download

Comment 2 by philip.m...@kingston.gov.uk, Jan 16 (6 days ago) 

Happening to us too (and Chrome store web page (support) for this app shows multiple other users affected).  Tried with an older version of app (18.9.1.4048) and issue persists.  We can almost 100% replicate by clicking on the Workspace menu, selecting the 3 dots and then about/preference options etc.  Then typing on secondary monitor does not work.  Moving the affected window to the primary monitor enables typing again.

Comment 3 by ykrychala@google.com, Today (8 hours ago)

Cc: rdevlin....@chromium.org derat@chromium.org tbroch@chromium.org fshao@chromium.org eryen@chromium.org dchan@chromium.org mqg@chromium.org patricia@chromium.org matthewjoseph@chromium.org puthik@chromium.org ravisadineni@chromium.org ryutas@chromium.org bleung@chromium.org ka...@chromium.org
Components: IO>Keyboard
Labels: Hotlist-Enterprise

Comment 4 by ykrychala@google.com, Today (8 hours ago) 

Unify case: 17996192

Notes from customer:

- Example of affected devices: 5CD8223G74, 5CD8223G81 and 5CD7184P74 
- Not reproducible with ChromeOS v.70 nor previous versions 
- Issue is reproducible in Beta and Dev versions 
- As per security reasons, they're not allowed to record a screencast

Comment 5 by ravisadineni@google.com, Today (8 hours ago) 

Thanks for reporting the issue. Can you please generate a feedback report(https://support.google.com/chromebook/answer/2982029?hl=en) and include the bug id(crbug.com/920590).

Comment 6 by derat@chromium.org, Today (4 hours ago)

Cc: -derat@chromium.org
►

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