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Issue 918551 link

Starred by 4 users
Status: Assigned
Owner:
█ yini...@chromium.org
Last visit > 30 days ago
Cc:
pastarmovj@chromium.org
█ mad@chromium.org
georgesak@chromium.org
bheenan@chromium.org
pkasting@chromium.org
imranal@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Blank page when clicking on a URL

Reported by ilya...@gmail.com, Jan 2 
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.28 Safari/537.36

Steps to reproduce the problem:
1. Chrome is open in the background with multiple tabs.
2. Click on a link in Outlook\Skype or any other application (sporadic issue)
3. Chrome opens as a complete blank page, need to close it from the task bar in order to resolve, the existing session with the open tabs is gone.

What is the expected behavior?

What went wrong?
Sporadically, when clicking on a link via Outlook\Skype or any other application, Chrome will open as a completely blank page.
The only remediation is to close Chrome from the task bar and relaunch it - this also closes all the previous tabs which were open in the background. They need to be restored using Ctrl shift T upon Chrome re-launch.

Screenshot of the issue is attached.

Confirmed on two win 10 systems with Beta 72.

Did this work before? Yes 

Chrome version: 72.0.3626.28  Channel: beta
OS Version: 10.0
Flash Version:
ChromeIssue.PNG
9.5 KB View Download

Comment 1 by goanuj@google.com, Jan 2

Cc: bheenan@chromium.org mad@chromium.org pastarmovj@chromium.org georgesak@chromium.org
Components: Enterprise
Added Enterprise label because this customer has >10K machines.
https://productforums.google.com/forum/#!topic/chrome-admins/lOn1IvWwSI4

Ilya,
It might be helpful to understand if it is a graphics driver issue as well.
Are you using built-in graphics or a graphics card?
Could you let us know which version of the graphics driver it is?
Thanks!

Comment 2 by goanuj@google.com, Jan 2

Cc: pkasting@chromium.org
Labels: M-72

Comment 3 by ilya...@gmail.com, Jan 3 

Using the built-in graphics, happened on two different laptop models - Toshiba z30 and lenovo x1 yoga.
Both machines have different Intel Graphics driver versions:
24.20.100.6170
21.20.16.4542

Comment 4 by fdagh...@gmail.com, Jan 3 

I started experiencing the exact same issue as well. I'm on the same beta version as Ilya. Machine is an X1 Carbon using integrated HD Graphics 620 graphics card.

Comment 5 by bheenan@chromium.org, Jan 7

Owner: imranal@chromium.org
Imran, could we get someone on the enterprise test team to try to get a repro?

Comment 6 by imranal@chromium.org, Jan 8

Cc: imranal@chromium.org
Owner: yini...@chromium.org
Sure. Yining could you please confirm this bug?

Comment 7 by benhenry@google.com, Jan 11

Status: Assigned (was: Unconfirmed)
This issue has an owner, a component and a priority, but is still listed as untriaged or unconfirmed. By definition, this bug is triaged. Changing status to "assigned". Please reach out to me if you disagree with how I've done this.
►

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