New issue
Advanced search Search tips

Issue 918001 link

Starred by 2 users

Issue metadata

Status: Closed
Owner: ----
Closed: Today
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



Sign in to add a comment

Gmail not working in any internet broswer

Reported by emailtif...@gmail.com, Dec 27

Issue description

Chrome Version       : 71.0.3578.98
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) : https://mail.google.com/mail/ca
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge: FAIL

What steps will reproduce the problem?
1. clicking on gmail link
2. clicking on gmail app in APPs
3. entering GMAIL in search bar and clicking in search results

What is the expected result?
Open GMAIL

What happens instead of that?


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36



 
GMAIL FAIL.PNG
11.0 KB View Download
Labels: Needs-Triage-M71
Cc: phanindra.mandapaka@chromium.org
Components: UI
Labels: Needs-Feedback Triaged-ET
Thanks for filing the issue...

Unable to reproduce the issue on reported chrome version 71.0.3578.98 using Windows 7 and 10. Attaching screen-cast for reference.
Steps: 
------
1. Launched reported chrome 
2. clicked on gmail link and clicked on gmail app in APPs also clicked on search result 
As we have observed that the gmail got opened 

@Reporter: Request you to retry this issue with fresh profile without any extensions & apps or reset all the flags and let us know if issue still persists.

Thanks..!
I’ve done all that and my browser on my work computer still will not access
Gmail.  I continue to get the same error even after clearing browser
history, cookies, etc. and signing out and resetting the browser to initial
defaults.
Project Member

Comment 4 by sheriffbot@chromium.org, Dec 28

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Components: -UI Internals>Network>Proxy
Labels: Needs-Feedback
ERR_TUNNEL_CONNECTION_FAILED suggests you're using a Proxy - do you know if that's the case (e.g. you're an enterprise user)? If not, it may be a sign of malware improperly attempting to configure a proxy.

If you can attach more details as described at https://dev.chromium.org/for-testers/providing-network-details , this can help understand more about the proxy. Comment #2 tried to cover the most common cases for where proxy settings might come from, but with a full log, we can better try to pinpoint and help resolve the issue.
If this is happening in all browsers per the title, then this is a connectivity issue to resolve with your network admin and not a Chrome bug we can fix.
Please provide the requested NetLog or we will have to close this bug :(

Comment 8 by ericorth@chromium.org, Today (12 hours ago)

Status: Closed (was: Unconfirmed)
Closing for lack of requested feedback.

Issue also appears to be non-specific to Chrome and thus almost certainly a connectivity issue with the user's local machine/network/proxy.

Sign in to add a comment