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Issue 917803 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner:
Closed: Jan 7
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Cannot manage saved passwords

Reported by jeremydu...@gmail.com, Dec 26

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

Steps to reproduce the problem:
Save password/s, and go to the login for the site for the saved password/s. Or go to chrome://settings/passwords
My saved passwords are not showing. I was able to delete one by clicking the key icon in the menu bar and selecting delete.
I have at least 3 different passwords saved and can't see them in > chrome://settings/passwords

What is the expected behavior?
For 'manage passwords' to work as it's meant to

What went wrong?
Manage passwords or chrome://settings/passwords does not work for me
Please see the screenshots for the issue clearly showing

I do not have my Google account signed in and they are not saved online. Locally saved only.

Did this work before? N/A 

Chrome version: 71.0.3578.98  Channel: stable
OS Version: OS X 10.12.6
Flash Version: 

I'm not sure when it last worked for me
 
Screen Shot 2018-12-26 at 7.31.20 pm.png
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Screen Shot 2018-12-26 at 7.31.28 pm.png
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I have tried getting access to my saved passwords on different sites with no luck either, so it's not that one website.
Also here is the screenshot of the address bar 'mini' password manager which does still work and lets me delete the logins if I need to on different sites.
Screen Shot 2018-12-26 at 7.43.17 pm.png
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Labels: Needs-Triage-M71
Cc: emilyschechter@chromium.org sabineb@chromium.org
Labels: -Pri-2 Pri-1
+1, seeing this issue as well. No passwords are showing in the "Saved Passwords" list, but password autofill is still available on several sites. Latest version of Chrome on Mac. Chrome is not synced to a Google account.

Even more concerning, is I'm also unable to remove saved passwords from the list of saved passwords for certain sites - when I hit the trashcan next to a password for a given site it just comes back when the page is refreshed.
Labels: -Pri-1 Pri-2
Interesting.
For me after I removed one saved password (by clicking the trash can) it worked
Components: UI>Browser>Passwords
Labels: Needs-Feedback Triaged-ET
"Unable to reproduce the issue on reported chrome version #71.0.3578.98 and on latest chrome #73.0.3656.0 using Mac 10.12 by following below steps. 
1. Opend chrome,
2. Navigated to gmail and enterted login credentials and saved password
3. Navigated chrome://settings/passwords and able to see saved passwods and 
Observed that the password manager able to save/delete passwords

Attached screencast for reference.
@reporter: Could you please review attached screencast and let us know if anything is being missed here. Request you to retry the issue by creating a new person without any apps and extensions in it, reset all flags to default and let us know if issue still exists.

Thanks.!"
++ correction adding screencast
917803.mp4
467 KB View Download
Hi
I created a new person and just went to gmail.com and signed in, saved my password, and it's showing up fine in the password manager. I can remove it or click details etc.
Changed back to my default person and none of my passwords are showing up.
Bit of bad luck for all of us that are having this issue. Hopefully an update can rectify it for everyone so we don't have to delete our 'users' (people).

Screen Shot 2019-01-02 at 12.22.45 pm.png
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Project Member

Comment 10 by sheriffbot@chromium.org, Jan 2

Cc: santhoshkumar@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Something else I have just figured out is if I turn on sync to my Google account, it uploads my locally saved passwords while they still do not show up in the local password manager.
Screen Shot 2019-01-02 at 12.52.01 pm.png
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Screen Shot 2019-01-02 at 12.51.07 pm.png
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Very interesting, after I then turned off sync they have all appeared in the local password manager.
Screen Shot 2019-01-02 at 12.59.01 pm.png
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Cc: vasi...@chromium.org
Owner: vasi...@chromium.org
Status: Available (was: Unconfirmed)
Can you open "Keychain access' app and check the modification date of the Chrome Safe Storage? Is it recent? What are the modification dates of the other entries?
The behavior you saw with Sync is our recent feature. We recover the Sync users automatically because we assume that all of their passwords are backed up.
What happened in your case is the following:
- the encryption key in the Keychain was overwritten (likely by Chrome).
- you kept saving the passwords.
- in the store you have a mix of the new readable passwords and old unreadable.
- chrome://settings/passwords fails to load the full list. Nevertheless, the new passwords are still filled.
What Keychain access app is this?

And are you saying the old 'database' is in a way incompatible with the newer versions of Chrome and the passwords don't show up in > chrome://settings/passwords ? Because it definitely sounds like a bug. Other people will be experiencing the same thing and not being able to check what passwords are saved in > chrome://settings/password

Unless they were to do what I did, turn on sync, then disable sync.
I'm talking about this app https://support.apple.com/guide/keychain-access/what-is-keychain-access-kyca1083/mac

It has nothing to do with the versions of Chrome. The encryption key is supposed to live as long as Chrome is used. If it's lost for unknown reason then we can't decrypt the data we saved before.
Oh right, attached screenshot with the 1 entry from Chrome.

Hmm okay.
Screen Shot 2019-01-05 at 12.51.56 am.png
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Does it mean that your Keychain is completely empty (except Chrome Password Storage)?

Am I right that you used Chrome before 14 Oct 2018? Did you run some clean ups, updates around that date? Any other problems happening to your machine since then?
No, I just searched for "Chrome", there's other entries there.

I actually reinstalled my Mac entirely likely around that date because of problems with macOS Mojave, back on Sierra with no issues.

I did actually save the whole Google (Chrome) database from Home>Library>Application Support>Google and transferred it back to my new OS install.
Status: WontFix (was: Available)
This is not supported. Passwords can't be transferred from one machine to another by copy/pasting the profile folder. The proper way is to use Chrome Sync for that.
I didn't copy just my profile folder, the whole Chrome folder just so I wouldn't need to setup anything after reinstalling. It worked except for messing with my password database it seems.

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