Force-installed apps not showing and not working on some devices |
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Issue descriptionChromeOS version: 69.0.3497.120 ChromeOS device model: Dell Chromebook 11 2-in-1 5190 Case#: 17188398 Customer info serial# and user affected: https://drive.google.com/open?id=1XmpQd9H9Zuqrouncb7vtFe4P6kXkVJpZsD_hoUCwO_8 Description: Istation app (kglanclfgliekimcflbfmcjohpikhchb) is not showing for users on certain Chromebooks but are working on other Chromebooks; other Chromebooks are not showing any force-installed extensions at all Steps to reproduce: Force-install Istation app for an OU from the Admin Console Current Behavior / Reproduction: App is showing and working for the users on some Chromebooks but is not showing at all for the same users on certain other Chromebooks Expected Behavior: App should show on the users' end Drive link to logs: https://drive.google.com/open?id=1EEkSUklaGgpJrUcA_PE9T7aXOenS-wXM debug logs: https://drive.google.com/open?id=1i0pH9KWE__LJn2DgytLygSed7uV6hjB_ policy: pdf https://drive.google.com/open?id=1b0zGl8Cw3-nUMJqDMONMjF1S2fwDjStS json https://drive.google.com/open?id=1B_5wDKuXV57KucXH7ROf1JaoH0mh9csW in the output of chrome://prefs-internals/ https://drive.google.com/open?id=1s0aZ9GKrsus-j49sxORkpEMq_6KS32NQoF9iVWb8g_k I see: "invalidator": { "client_id": "plJMy3onOwdAzPsNyTNyfQ==", "invalidation_state": "CicKJQoGCgQIAxABEhIJzL76oqoQMa8RQUgtjmhQsroaBwiKIhADGAESFJ9pgNIQ2undjCBME6AGYNjpxfHT", "max_invalidation_versions": [ ], "saved_invalidations": [ ... { "invalidation-list": [ ], "name": "LACCPOLvLS7qgZZIGax+0cLjz9Acwkglanclfgliekimcflbfmcjohpikhchb", "source": "1068" }
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Jan 7
Hi, Can we request an update for this please? Thanks.
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Jan 11
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Jan 11
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Jan 11
This issue has an owner, a component and a priority, but is still listed as untriaged or unconfirmed. By definition, this bug is triaged. Changing status to "assigned". Please reach out to me if you disagree with how I've done this.
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Jan 18
(4 days ago)
Hi, Can we request an update for this bug please? We have a customer who's waiting for an update. Thanks so much. |
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