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Issue 916204 link

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Issue metadata

Status: WontFix
Owner: ----
Closed: Dec 19
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug-Regression



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No Audio from vimeo videos

Reported by jasonbro...@gmail.com, Dec 18

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

Example URL:
https://vimeo.com/306710518

Steps to reproduce the problem:
1. go to that url provided
2. try to play video
3. Get error player error no other information

On Chrome builds player works but no sound.

What is the expected behavior?
Play with sound like previous versions of browser

What went wrong?
No sound from the video.
Youtube works fine
Wistia works fine.

Did this work before? Yes 66

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 71.0.3578.98  Channel: stable
OS Version: OS X 10.13.6
Flash Version: 

Contents of chrome://gpu: 

Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Hardware accelerated
Out-of-process Rasterization: Disabled
Hardware Protected Video Decode: Unavailable
Rasterization: Hardware accelerated
Skia Deferred Display List: Disabled
Skia Renderer: Disabled
Surface Control: Disabled
Surface Synchronization: Enabled
Video Decode: Hardware accelerated
Viz Service Display Compositor: Disabled
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
add_and_true_to_loop_condition
adjust_src_dst_region_for_blitframebuffer
decode_encode_srgb_for_generatemipmap
disable_2d_canvas_auto_flush
disable_framebuffer_cmaa
disable_webgl_rgb_multisampling_usage
dont_use_loops_to_initialize_variables
emulate_abs_int_function
flush_on_framebuffer_change
get_frag_data_info_bug
init_two_cube_map_levels_before_copyteximage
max_msaa_sample_count_4
msaa_is_slow
pack_parameters_workaround_with_pack_buffer
rebind_transform_feedback_before_resume
regenerate_struct_names
remove_invariant_and_centroid_for_essl3
reset_teximage2d_base_level
rewrite_texelfetchoffset_to_texelfetch
scalarize_vec_and_mat_constructor_args
set_zero_level_before_generating_mipmap
unfold_short_circuit_as_ternary_operation
unpack_alignment_workaround_with_unpack_buffer
unpack_image_height_workaround_with_unpack_buffer
use_intermediary_for_copy_texture_image
use_unused_standard_shared_blocks
disabled_extension_GL_KHR_blend_equation_advanced
disabled_extension_GL_KHR_blend_equation_advanced_coherent
Problems Detected
Protected video decoding with swap chain is for Windows and Intel only
Disabled Features: protected_video_decode
Unfold short circuit on Mac OS X: 307751
Applied Workarounds: unfold_short_circuit_as_ternary_operation
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Mac drivers handle struct scopes incorrectly: 403957
Applied Workarounds: regenerate_struct_names
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
glGenerateMipmap fails if the zero texture level is not set on some Mac drivers: 560499
Applied Workarounds: set_zero_level_before_generating_mipmap
Pack parameters work incorrectly with pack buffer bound: 563714
Applied Workarounds: pack_parameters_workaround_with_pack_buffer
Alignment works incorrectly with unpack buffer bound: 563714
Applied Workarounds: unpack_alignment_workaround_with_unpack_buffer
copyTexImage2D fails when reading from IOSurface on multiple GPU types.: 581777
Applied Workarounds: use_intermediary_for_copy_texture_image
Multisample renderbuffers with format GL_RGB8 have performance issues on Intel GPUs.: 607130
Applied Workarounds: disable_webgl_rgb_multisampling_usage
Use GL_INTEL_framebuffer_CMAA on ChromeOS: 535198
Applied Workarounds: disable_framebuffer_cmaa
glGetFragData{Location|Index} works incorrectly on Max: 638340
Applied Workarounds: get_frag_data_info_bug
glResumeTransformFeedback works incorrectly on Intel GPUs: 638514
Applied Workarounds: rebind_transform_feedback_before_resume
Result of abs(i) where i is an integer in vertex shader is wrong: 642227
Applied Workarounds: emulate_abs_int_function
Rewrite texelFetchOffset to texelFetch for Intel Mac: 642605
Applied Workarounds: rewrite_texelfetchoffset_to_texelfetch
Rewrite condition in for and while loops for Intel Mac: 644669
Applied Workarounds: add_and_true_to_loop_condition
Decode and encode before generateMipmap for srgb format textures on macosx: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Init first two levels before CopyTexImage2D for cube map texture on Intel Mac 10.12: 648197
Applied Workarounds: init_two_cube_map_levels_before_copyteximage
Insert statements to reference all members in unused std140/shared blocks on Mac: 618464
Applied Workarounds: use_unused_standard_shared_blocks
Tex(Sub)Image3D performs incorrectly when uploading from unpack buffer with GL_UNPACK_IMAGE_HEIGHT greater than zero on Intel Macs: 654258
Applied Workarounds: unpack_image_height_workaround_with_unpack_buffer
adjust src/dst region if blitting pixels outside read framebuffer on Mac: 644740
Applied Workarounds: adjust_src_dst_region_for_blitframebuffer
Mac driver GL 4.1 requires invariant and centroid to match between shaders: 639760, 641129
Applied Workarounds: remove_invariant_and_centroid_for_essl3
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
Reset TexImage2D base level to 0 on Intel Mac 10.12.4: 705865
Applied Workarounds: reset_teximage2d_base_level
Switching framebuffers without a flush can lead to crashes on Intel 9th Generation GPU Macs.: 783979
Applied Workarounds: flush_on_framebuffer_change
Shader variable initialization in a loop caused perf regression on Mac Intel.: 809422
Applied Workarounds: dont_use_loops_to_initialize_variables
8x MSAA is slow for alpha:false WebGL contexts on Mac Intel: 812071
Applied Workarounds: max_msaa_sample_count_4
glFlush error on Mac: 841755
Applied Workarounds: disable_2d_canvas_auto_flush
Viz service display compositor is not enabled by default.
Disabled Features: viz_display_compositor
Skia renderer is not used by default.
Disabled Features: skia_renderer
Skia deferred display list is not used by default.
Disabled Features: skia_deferred_display_list
Version Information
Data exported	2018-12-18T18:34:35.280Z
Chrome version	Chrome/71.0.3578.98
Operating system	Mac OS X 10.13.6
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/15234034d19b85dcd9a03b164ae89d04145d8368/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/15234034d19b85dcd9a03b164ae89d04145d8368/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	f2ed299569c0
2D graphics backend	Skia/71 7469a9341afab19271b8ef07af5c16a0f2c4ccc1-
Command Line	/Applications/Google Chrome.app/Contents/MacOS/Google Chrome --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	95
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	true
GPU0	VENDOR = 0x8086 [Intel Inc.], DEVICE= 0x5926 [Intel(R) Iris(TM) Plus Graphics 640] *ACTIVE*
Optimus	false
AMD switchable	false
Driver vendor	INTEL
Driver version	10.36.19
Driver date	
GPU CUDA compute capability major version	0
Pixel shader version	4.10
Vertex shader version	4.10
Max. MSAA samples	16
Machine model name	MacBookPro
Machine model version	14.1
GL_VENDOR	Intel Inc.
GL_RENDERER	Intel(R) Iris(TM) Plus Graphics 640
GL_VERSION	4.1 INTEL-10.36.19
GL_EXTENSIONS	GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Disabled WebGL Extensions	
Window system binding vendor	
Window system binding version	
Window system binding extensions	
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
Compositor Information
Tile Update Mode	Zero-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
R_8	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
BGRX_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE
BGRX_1010102	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
RGBX_1010102	Software only
BGRA_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
RGBA_F16	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
YVU_420	Software only
YUV_420_BIPLANAR	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
UYVY_422	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
Display(s) Information
Info	Display[458680090] bounds=[0,0 2560x1080], workarea=[0,23 2560x974], scale=1, external.
Color space information	{primaries_d50_referred: [[0.6572, 0.3318], [0.3254, 0.6218], [0.1563, 0.0654]], transfer:0.0777*x + 0.0000 if x < 0.0450 else (0.9478*x + 0.0521)**2.4000 + -0.0000, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Info	Display[69733632] bounds=[2560,129 1440x900], workarea=[2560,152 1440x877], scale=2, external.
Color space information	{primaries_d50_referred: [[0.6818, 0.3196], [0.2846, 0.6747], [0.1589, 0.0580]], transfer:0.0777*x + 0.0000 if x < 0.0450 else (0.9478*x + 0.0521)**2.4000 + -0.0000, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Info	Display[458664265] bounds=[-2560,0 2560x1080], workarea=[-2560,23 2560x1057], scale=1, external.
Color space information	{primaries_d50_referred: [[0.6478, 0.3316], [0.3210, 0.5983], [0.1560, 0.0649]], transfer:0.0000*x + 0.0000 if x < 0.0000 else (1.0000*x + 0.0000)**1.9610 + 0.0000, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Video Acceleration Information
Decode h264 baseline	up to 4096x2160 pixels
Decode h264 extended	up to 4096x2160 pixels
Decode h264 main	up to 4096x2160 pixels
Decode h264 high	up to 4096x2160 pixels
Encode h264 baseline	up to 4096x2160 pixels and/or 30.000 fps
Encode h264 main	up to 4096x2160 pixels and/or 30.000 fps
Encode h264 high	up to 4096x2160 pixels and/or 30.000 fps
Log Messages
[11655:775:1218/133103.463793:WARNING:ipc_message_attachment_set.cc(49)] : MessageAttachmentSet destroyed with unconsumed attachments: 0/1
 
Cc: maxmorin@chromium.org olka@chromium.org
Cc: dalecur...@chromium.org
(We are not experimenting with the audio service on Mac stable yet)

Tested on OSX 10.13.6 (17G3025) Chrome 71.0.3578.80 - audio works for me.

jasonbronson@ is it still not working after Chrome restart?
Cc: ossu@chromium.org
Chrome restart does not fix the problem. It's weird only vimeo does not work. The tab is not muted. Multiple websites with video in iframe also do not work.


Labels: Needs-Triage-M71
Labels: Needs-Bisect
Cc: susan.boorgula@chromium.org
Labels: Triaged-ET Needs-Feedback
jasonbronson@ Thanks for the issue.

Tested this issue on Mac OS 10.13.6 and Windows 10 on the reported version and the latest Canary and unable to reproduce the issue by following the below steps..

1. Launched Chrome and navigated to https://vimeo.com/306710518.
2.Played the video and can observe that the audio is heard.
Attached is the screen cast for reference.

Request you to retry the issue on a new profile without any flags/extensions and update the thread with the observations.

Thanks..
916204.mp4
5.1 MB View Download
Looks like a new profile does do the trick. I will need to rebuild the profile data and delete all existing chrome information. 
Project Member

Comment 9 by sheriffbot@chromium.org, Dec 19

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Actually doing a chrome reset of settings and restarting fixed it.
Status: WontFix (was: Unconfirmed)
Good to hear. You might click the lock next to the URL and see if your sound setting for vimeo was set to mute by accident if this occurs again.

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