Issue metadata
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"Sign out then sign in again to sync" does not work with VPN extensions
Reported by
e.a.bot...@gmail.com,
Dec 18
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 11151.59.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.94 Safari/537.36 Platform: 11151.59.0 (Official Build) stable-channel lulu Steps to reproduce the problem: 1. set passphrase different from password for Chrome sync 2. upgrade chromebook 70 -> 71 3. connect oneplus 3T, android 8, exygen 5.0.6 to chrome 71 4. sign-out and sign-in on chromebook using password and phone 5. notice that sign-in / sync is not active 6. notice that you can not select the sync option from the settings to set the passphrase. What is the expected behavior? go to settings -> Sync and set passphrase to enable chrome sync What went wrong? sync not working, no possibility to enter passphrase Did this work before? Yes v70 Chrome version: 71.0.3578.94 Channel: beta OS Version: 11151.59.0 Flash Version: 32.0.0.101
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Dec 18
>> - I don't quite follow this part: >> "sign-in on chromebook using password and phone". >> Are you signing out and in on both devices? [1] >> Or what does "and phone" mean? [2] [1] Sign-out on Chromebook only via signout button (see Screenshot 2018-12-18 at 13.21.56.png) [2] "using password and phone" since chrome os v71, when I sign in onto the chromebook, my phone is used as two-factor authentication. Just like google is using for gmail (google account) as replacement for the google authenticator. When I upgraded from v70 to v71 I could connect my phone to my account, see screenshot (Screenshot 2018-12-18 at 13.20.43.png) >> - After the sign-out->sign-in, >> is Sync not working on the Chromebook, or on the phone, or both? It is the google sync on bookmarks and Extension sync between chrome installation on the various devices. I have the impression that the sync of the mobile bookmarks does not function. >> On the affected device(s), could you take screenshots of >> chrome://sync-internals [3] and >> chrome://signin-internals [4] >> and post them here? [3] : Screenshot 2018-12-18 at 13.44.42.png [4] : Screenshot 2018-12-18 at 13.46.53.png hope this helps.
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Dec 18
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 18
Thanks for providing these details! There is some problem with authentication, and without that Sync cannot work. I'm guessing that the problem is somehow related to the two-factor auth with the phone, but I know little about that. +msarda: Do you know who's responsible for the "Connected Devices" feature on ChromeOS?
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Dec 18
My guess is that the new feature of sign-in did not include the "test-case" that the a passphrase is used that is not equal to the password. aka. there are two layers of sign-in needed for chrome sync to work, and that is probably the reason that the sign-in is not working. But I am just a nerdy user and no dev expert :)
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Dec 18
You mean the custom Sync passphrase? No, I don't think that's related. It doesn't matter if that's equal to your Google account password or not; they're always treated as different things. Also in the signin-internals screenshot, you can see that all the other services that require authentication also report auth errors, so it's not just a problem with Sync.
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Dec 19
CC+ ChromeOS folks that work on sign-in. Please take a look and triage accordingly.
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Dec 22
Just did a powerwash of the Chromebook (dell - Chromebook 13 - 7310) Received during setup the error that passphrase was needed. Setup completed successful including pairing of Android phone & Chromebook. After setup, setting passphrase was successful, Syncing was successful. So work around for me in this case was a powerwash of the device. Should I close the bug report, or is it needed for some statistics, problem-process ?
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Dec 22
mm recall that last question. I just did a reboot and the error message returned. This is strange.
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Jan 7
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Jan 8
I receive the same error as in the screenshots above. I have been able to resolve by disabling an installed VPN extension. I have found that other users have also resolved the issue by disabling their VPN extensions, i.e., Nord, PIA, etc.
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Jan 9
Ah, thanks for the hint about VPN! If that extension messes with our network requests, it's maybe not so surprising that sign-in/auth things stop working. e.a.botjes@gmail.com, do you have any extensions related to VPN or other "networky" things? If so, could you try uninstalling or disabling them?
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Jan 9
Please refer to an older bug Reported by gre...@gabrielrichard.org, Jan 23 2017 Issue 684031 - Sign-in Error Chrome OS could not sync your data because your account sign-in details are out of date. see: comments 34 - 39
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Jan 9
Google Chrome Privacy Whitepaper Last modified: December 5, 2018 (Current as of Chrome 71.0.3578.80) See section "Redesigned Sync and Google service settings" In version 69, Google began rolling out a new structure for Chrome settings for a small population of users. All settings that control how Google collects data from Chrome have been moved to a new settings page titled “Sync and Google services,” combining previous settings from the “Sync” and “Privacy” section of advanced settings. I have not been included in the "small population of users" mentioned above, so I cannot help with testing to see if the changes or settings have any effect on the sign-in issue. Good luck.
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Jan 10
Re #14/15: No, I don't think those settings changes are connected to this issue. A misbehaving VPN extension sounds much more likely.
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Jan 10
treib, I would agree with you, if it were limited to just one VPN extension but as I said in comment 11 above, this issue occurs with my VPN extension, VPN.ac, Nord and Private Internet Access (PIA) as far as I know of. It may not be the settings but something having to do with Chrome sign-in and sync has changed to cause this issue.
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Jan 11
+Devlin: It looks like in M71+, Chrome's sign-in state gets messed up if there's a VPN extension. Has anything changed on the extensions side that might be related? msarda: Has anything changed in sign-in itself? Maybe some new security measure that would not work with VPNs?
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Jan 11
Chrome sign-in and sync model change in M68 and M69 only affected desktop (this was not applied to ChromeOS). As this bug is for ChromeOS, I doubt it is related to those changed. Do you have similar issues on desktop?
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Jan 11
Could this be similar to https://bugs.chromium.org/p/chromium/issues/detail?id=914672 ?
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Jan 11
Indeed, that looks like the exact same issue! Also bug 918321 seems to be the same as well.
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Jan 14
Are these extensions using the vpnProvider API, or the webRequest API? If the latter, there are some changes that +karandeepb@ made regarding the permissions model. +emaxx@ as well as owner of the vpnProvider API.
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Jan 15
From the discussion at crbug.com/914672, it seems there was a bisect and it seems this is related to sign-in behavior. (See https://bugs.chromium.org/p/chromium/issues/detail?id=914672#c46)
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Jan 16
(6 days ago)
Marking this as a duplicate of 914672 (per comment #23 and #21).
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Jan 16
(6 days ago)
sorry for the late reply. 1. I only have this on chrome OS. (Chromium & Chrome on windows and ubuntu do not have this issue when I use Nordvpn extention) 2. When this occurs I can not resign-in and insert the passphrase. I have a seperate passphrase and am not able to change that via settings. Currently my chromebook is under repair so I can't provide any screenshots more then I have posted in the #1 post. 3. I scrolled through the 914672 and they focus on sign-in and not on "not being able to re-insert the passphrase" .. so I have the feeling this is not a duplicate.
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Jan 17
(5 days ago)
If this only affects ChromeOS, then I agree this is probably not a duplicate (the other bug affects Windows). May be similar to https://bugs.chromium.org/p/chromium/issues/detail?id=90540
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Jan 17
(5 days ago)
Requesting a bisect since it seems this is not a dupe per c#25 and c#26 and is a regression. |
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Comment 1 by treib@chromium.org
, Dec 18