New issue
Advanced search Search tips

Issue 914205 link

Starred by 0 users

Issue metadata

Status: Unconfirmed
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



Sign in to add a comment

Chrome opens but will not work

Reported by charles....@gmail.com, Dec 12

Issue description

Chrome Version       : 71.0.3578.80
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari: 
    Firefox: 
    IE/Edge: OK

What steps will reproduce the problem?
1. Opening Chrome anytime other than upon initial install

What is the expected result?
Chrome operating as normal.

What happens instead of that?
Chrome opens, I am notified of most/all extensions and apps crashing, home screen does not display, unable to load websites (either stuck with a white screen or "Aw, Snap" page appears), unable to open up Help/About screens from menu or "Aw, Snap" page. At "best," the Settings menu will show a blue bar at the top of the screen, but nothing else. Refreshing the Settings page results in "Aw, Snap" page appearing.

Please provide any additional information below. Attach a screenshot if
possible.

I have tried all of the following to no avail:
* Anti-virus (AVG) is up-to-date. Anti-virus is NOT blocking Chrome.
* No viruses or malware on computer.
* Chrome's built-in scanner shows NO issues.
* chrome.exe is NOT running in Task Manager while Chrome is closed.
* "...AppData\Local\Google\Chrome\User Data\Default" folder is deleted between installs.
* All extensions removed.

UserAgentString: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.80 Safari/537.36
 
Labels: Needs-Triage-M71
Cc: swarnasree.mukkala@chromium.org
Components: UI>Browser
Labels: Needs-Feedback Triaged-ET
Unable to reproduce the issue on reported chrome version #71.0.3578.80 using windows 10 as per comment#0. Observed that chrome opens normally every time we open it, without any crashes.

@reporter: Could you please provide the crash id by navigating "chrome://crashes", so that it would be really helpful in further triaging of the issue.
Thanks.!
When I view "chrome://crashes" it is empty, I'm guessing because I've uninstalled/reinstalled since my initial reporting -- which I realized I should have left alone, so apologies.

Also, Chrome is working again suddenly.

I do want to note that when I tweeted my issue to @googlechrome, another user mentioned having the same issue.

https://www.twitter.com/jlovie/status/1072799773449687040

They also said their Chrome is now working again, however unlike them I have not had a Windows (7) Update since this issue occurred.
Project Member

Comment 4 by sheriffbot@chromium.org, Dec 12

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
@charles: Thanks for the update. As per comment#3 it seems that the issue has been resolved from your end, could you please confirm if we can close the issue. If the issue still persists, please provide crash id as requested in comment#2.
Thanks.!

Sign in to add a comment