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Issue metadata

Status: Unconfirmed
Owner: ----
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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After using for a few minutes the trackpad stops working.

Reported by proki...@gmail.com, Dec 7

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 11021.81.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36
Platform: 11021.81.0 (Official Build) stable-channel orco

Steps to reproduce the problem:
1. Startup
2. Login and use (sometimes it doesn't even work on the login page)
3. Perform a hard reset and the issue reoccurs.

What is the expected behavior?
The trackpad will become slow and then unresponsive after used for about 30 seconds to minutes at a time, however, it does occur frequently.

What went wrong?
The most recent update has a bug causing the trackpad to become unresponsive during normal use of the computer.

Did this work before? Yes It began having problems right around version 65 I believe, on and off as the updates came and ever since the most recent update it has been worse than ever before.

Chrome version: 70.0.3538.110  Channel: stable
OS Version: 11021.81.0
Flash Version: 31.0.0.148 

Plugging in a USB mouse brings the cursor back to life but the trackpad remains unresponsive. I tried powerwashing, recovering, deleting files, disabling extensions, physically disconnecting the battery (which fixed the issue for like 3 hours or so). Doing a hard reset fixes it temporarily but most of the time but the issue comes up again fairly quickly, within 5 minutes or so. It has become so bad that I have to restart my computer constantly and I use it for school so it is extremely inconvenient. And just for clarification I am 100% certain this is not a hardware failure, I did some research and found that in past chrome versions on different chromebooks the same problem *bug* has appeared.
 
Components: IO>Mouse

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