ERROR ON UPDATE
Reported by
biker...@gmail.com,
Dec 7
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36 Steps to reproduce the problem: 1.search internet for this error 2. 3. What is the expected behavior? getting an error on the update - code 3: 0x80004002 - What went wrong? getting an error on the update code 3: 0x80004002 Did this work before? N/A Chrome version: 70.0.3538.110 Channel: n/a OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Every version gets the same error
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Dec 7
My computer is being shut off every night and back on in the morning. I have tested today and got the same error. I get this error with every Chrome update.
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Dec 7
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Dec 9
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Dec 10
This sounds like the same thing reported in issue 694023 . Please take a look at https://bugs.chromium.org/p/chromium/issues/detail?id=694023#c3 and try the steps there; report your findings here. Out of curiosity, did you install Chrome from https://chrome.google.com/ from the get-go? Have you done anything to try to disable Google Update? If you haven't, perhaps some other software on your computer has tampered with Google Update.
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Dec 10
I did install from the original source from the beginning. It is possible some software on my computer doesn't like Google Chrome. Would disabling Google update help and how do I go about doing that? Thank you!
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Dec 11
Disabling Google Update is certainly not the right thing to do. Try the steps in https://bugs.chromium.org/p/chromium/issues/detail?id=694023#c3 and see if they help.
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Dec 11
I have tried to reinstall with every previous unuseful update. Didn't help.
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Dec 11
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 12
Did you try the second suggestion in https://bugs.chromium.org/p/chromium/issues/detail?id=694023#c3? Is Chrome installed in C:\Program Files (x86)\Google\Chrome or in C:\Users\USERNAME\AppData\Local\Google\Chrome? Could you try this from a cmd prompt to see if the relevant COM class for Google Update is registered: reg query HKLM\Software /s /f 8A1D4361-2C08-4700-A351-3EAA9CBFF5E4
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Dec 12
Hello, I didn't try second suggestion. I'm not that tech savvy and afraid to mess up my computer. I can certainly remove and download programs, but nothing further that involves cmd prompt or anything deeper than that. here's where GoggleUpdate is in my computer C:\Program Files (x86)\Google\Update. Not sure how else I can be helpful. Thank you very much!
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Dec 12
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Dec 13
Ganesh: do you have any ideas on how to move forward here? Thanks.
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Dec 13
If it is a question for me the answer is no. Thank you, Lilly |
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Comment 1 by vssummer...@gmail.com
, Dec 7