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Issue 912788 link

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Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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ERROR ON UPDATE

Reported by biker...@gmail.com, Dec 7

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36

Steps to reproduce the problem:
1.search internet for this error 
2. 
3. 

What is the expected behavior?
getting an error on the update - code 3: 0x80004002 -

What went wrong?
getting an error on the update  code 3: 0x80004002 

Did this work before? N/A 

Chrome version: 70.0.3538.110  Channel: n/a
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: 

Every version gets the same error
 
You have to log out off Windows and start the update again, as windows still has processes running in the background. 👍
My computer is being shut off every night and back on in the morning. I
have tested today and got the same error. I get this error with every
Chrome update.
Components: Internals>Installer
Labels: Needs-Triage-M70
This sounds like the same thing reported in  issue 694023 . Please take a look at https://bugs.chromium.org/p/chromium/issues/detail?id=694023#c3 and try the steps there; report your findings here.

Out of curiosity, did you install Chrome from https://chrome.google.com/ from the get-go? Have you done anything to try to disable Google Update? If you haven't, perhaps some other software on your computer has tampered with Google Update.
I did install from the original source from the beginning. It is
possible some software on my computer doesn't like Google Chrome. Would
disabling Google update help and how do I go about doing that?

Thank you!
Labels: Needs-Feedback
Disabling Google Update is certainly not the right thing to do. Try the steps in https://bugs.chromium.org/p/chromium/issues/detail?id=694023#c3 and see if they help.
I have tried to reinstall with every previous unuseful update. Didn't help.
Project Member

Comment 9 by sheriffbot@chromium.org, Dec 11

Cc: grt@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: gan...@chromium.org
Labels: Needs-Feedback
Did you try the second suggestion in https://bugs.chromium.org/p/chromium/issues/detail?id=694023#c3?

Is Chrome installed in C:\Program Files (x86)\Google\Chrome or in C:\Users\USERNAME\AppData\Local\Google\Chrome?

Could you try this from a cmd prompt to see if the relevant COM class for Google Update is registered:

reg query HKLM\Software /s /f 8A1D4361-2C08-4700-A351-3EAA9CBFF5E4
Hello,
I didn't try second suggestion. I'm not that tech savvy and afraid to mess
up my computer. I can certainly remove and download programs, but nothing
further that involves cmd prompt or anything deeper than that.
here's where GoggleUpdate is in my computer C:\Program Files
(x86)\Google\Update. Not sure how else I can be helpful.

Thank you very much!
Project Member

Comment 12 by sheriffbot@chromium.org, Dec 12

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: -gan...@chromium.org
Owner: gan...@chromium.org
Status: Assigned (was: Unconfirmed)
Ganesh: do you have any ideas on how to move forward here? Thanks.
If it is a question for me the answer is no.
Thank you,

Lilly

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