SMB unable to mount netapp share |
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Issue descriptionChromeOS version: 70.0.3538.76 https://drive.google.com/open?id=1FsMo9nxuZb12rtWJ9jHOvq9sKMxp5opx ChromeOS device model: swanky Case#: 17462764 Description: the customer is unable to mount a smb/cifs shared by netapp I'm unable to reproduce the issue of the customer not having a netapp. My test have been done with shares from Windows server 2016. Steps to reproduce: open the new network file shares add - smb://IP/SHARENAME - login : USERNAME OR - smb://IP/SHARENAME - login : DOMAINNAME\USERNAME OR - smb://SERVERNAME/SHARENAME - login : USERNAME OR - smb://SERVERNAME/SHARENAME - login: DOMAINNAME\USERNAME Current Behavior / Reproduction: video: https://drive.google.com/open?id=1PUCULiVHPITqqcZdzFVbryaACWenSkIE Expected Behavior: being able to see and navigate the share windows video: https://drive.google.com/open?id=1WYOVBl7FlV9dhTN5661hGRGA-__I_2mB Drive link to logs: https://drive.google.com/open?id=1HfI-yHmS0-2do8cv9TXGCM8Y_msw3hxk policies: https://drive.google.com/open?id=1VgPlmcQDTWv-UnFA0OeRVF0FsK-YU-dE I have adviced the customer to use USERNAME@DOMAINNAME instead of DOMAINNAME\USERNAME but on my test both type of logins worked. in the customer log I see: 2018-11-14T18:47:18.453962+01:00 NOTICE dbus[413]: [system] Activating service name='org.chromium.SmbProvider' (using servicehelper) 2018-11-14T18:47:18.481334+01:00 INFO minijail0[7436]: libminijail[7436]: mount /dev/log -> /dev/log type '' 2018-11-14T18:47:18.488498+01:00 INFO minijail0[7436]: libminijail[7436]: not running init loop, exiting immediately 2018-11-14T18:47:18.760790+01:00 INFO smbproviderd[7437]: libminijail[1]: mount /dev/log -> /dev/log type '' 2018-11-14T18:47:18.771586+01:00 NOTICE dbus[413]: [system] Successfully activated service 'org.chromium.SmbProvider' 2018-11-14T18:47:19.191865+01:00 ERR smbproviderd[7437]: Error performing GetMetadataEntry from mount id: 0: 2
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Nov 27
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Nov 27
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Nov 27
marcore@- Thanks for the report. Any idea if the customer was using Kerberos authentication or NTLM authentication?
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Dec 11
zentaro@ We got update from the customer. "NTLMv2 / signing for the authentication." Please let us know if you need additional information. thanks,
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Dec 13
zentaro@ Is there any update that can be shared with the customer?
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Dec 19
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Dec 19
I'm going to guess they actually are using Kerberos since they have a domain controller. Kerberos can be sensitive to the host/domain names being correct. Can you ask the customer to try using fully qualified names. eg. smb://smbtqfiler.my.fully.qualified.domain.com/groups And since I saw in the Windows video it was implicitly using a "HQ" domain even though they didn't type it. Try to also use the fully qualified form of the user name. my.name@my.fully.qualified.domain.com
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Dec 19
@zentaro asked the customer. Asked also to check the date&time of the Chromebook. also date&time should be correct, or with a maximum delta of minutes for example: default 5 minutes for windows https://msdn.microsoft.com/en-us/library/ms813592.aspx
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Dec 19
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Jan 15
new debug logs and screenshot with full domain: new debug logs: https://drive.google.com/open?id=1nMfPgBiWCMAy_6yr3SUuTJA7pzU0Tx72 screenshot: https://drive.google.com/open?id=1gF9XA_UgVfWrOgmpKhXXZMqsY3sWoUVa |
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Comment 1 by slangley@chromium.org
, Nov 27Owner: zentaro@chromium.org
Status: Assigned (was: Untriaged)