ChromeOS version: 69.0.3497.120
ChromeOS device model: HP Chromebook 11 G5 EE (Relm)
Case#: 16858664
Description:
WiFi interface randomly turns off during user session:
https://drive.google.com/open?id=1HBVwRlyG0NBD4L9zUasjo3oVpErKZv2I
- This ONLY happens to this one student (math05e2@)
- We have tried on multiple Chromebooks and different models (Lenovo N22 , HP Chromebook 11 G5 EE,
Dell Chromebook 11 (3120)
- We have tried on different Wi-Fi networks on different Chromebooks.
- We have tried with other users on exactly the same Chromebooks and they experience NO problems.
- The issue happens even if extensions are disabled. User is restricted so he cannot installed extensions.
- The issue happened even when the user was given a new user account (math05e2test@)
-The issues was replicated at 8:00 AM Their local time on November 20th.
-Customer moved the user to an OU where all extensions are disabled. Wiped the device, but the issue persisted.
- Devices S/N:
5CD71208GD
LR076H0P
Steps to reproduce:
1. Sign in to a Chromebook
2. Keep users session active
Current Behavior / Reproduction:
Wi-fi eventually turn itself off for a particular user
Expected Behavior:
Wi-Fi should remain on unless it is manually turned off by the user
Drive link to logs:
https://drive.google.com/open?id=1HjwuZu_Y_beCjUe-CT3goq9LF0OaQDSv
Policy:
https://drive.google.com/open?id=19amdqFOApfeTsEDeji6CI-IqLNK6_MwS
Please let me know if you need something else from the customer
Comment 1 by marcuskoehler@chromium.org
, Jan 15