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Issue 907449 link

Starred by 1 user
Status: Unconfirmed
Owner: ----
Cc:
vamshi.kommuri@chromium.org
marinaciocea@chromium.org
█ olka@chromium.org
maxmorin@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug


Participants' hotlists:
Audio-Service


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No audio/sound from chrome dev72

Reported by imostovj...@twilio.com, Nov 21 
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3610.2 Safari/537.36

Example URL:
https://www.youtube.com/

Steps to reproduce the problem:
1. connect jabra pro 9450 dual headphones
2. open youtube.com and play video

What is the expected behavior?
hear sound from video

What went wrong?
can not hear audio

Did this work before? N/A 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 72.0.3610.2  Channel: dev
OS Version: 10.0
Flash Version: 

Contents of chrome://gpu: 

Graphics Feature Status
Canvas: Software only, hardware acceleration unavailable
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Out-of-process Rasterization: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Deferred Display List: Disabled
Skia Renderer: Disabled
Surface Control: Disabled
Surface Synchronization: Enabled
Video Decode: Software only. Hardware acceleration disabled
Viz Service Display Compositor: Enabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable
Problems Detected
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Skia renderer is not used by default.
Disabled Features: skia_renderer
Skia deferred display list is not used by default.
Disabled Features: skia_deferred_display_list
Version Information
Data exported	2018-11-21T11:35:02.735Z
Chrome version	Chrome/72.0.3610.2
Operating system	Windows NT 10.0.17134
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/d1388eea987cd8f0f0e28b3570cded07eebae848/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/d1388eea987cd8f0f0e28b3570cded07eebae848/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	f9143725470b
2D graphics backend	Skia/72 9d958b54af309b70f0e3513324f8059cbd68d4ce-
Command Line	"C:\Program Files (x86)\Google\Chrome Dev\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	447
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	true
GPU0	VENDOR = 0x8086 [Google Inc.], DEVICE= 0x5916 [Google SwiftShader] *ACTIVE*
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct composition	false
Supports overlays	false
Overlay capabilities
Diagonal Monitor Size of \\.\DISPLAY1	15.5"
Driver D3D12 feature level	D3D 12.1
Driver Vulkan API version	Vulkan API 1.0.0
Driver vendor	Intel Corporation
Driver version	22.20.16.4771
Driver date	8-13-2017
GPU CUDA compute capability major version	0
Pixel shader version	3.00
Vertex shader version	3.00
Max. MSAA samples	4
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	Google SwiftShader
GL_VERSION	OpenGL ES 3.0 SwiftShader 4.1.0.5
GL_EXTENSIONS	GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil
Disabled Extensions	
Disabled WebGL Extensions	
Window system binding vendor	Google Inc.
Window system binding version	1.4 SwiftShader 4.1.0.5
Window system binding extensions	EGL_KHR_create_context EGL_KHR_get_all_proc_addresses EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_fence_sync EGL_KHR_image_base EGL_KHR_surfaceless_context EGL_ANGLE_iosurface_client_buffer EGL_ANDROID_framebuffer_target EGL_ANDROID_recordable
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT
RGBA_8888	GPU_READ, SCANOUT
BGRX_8888	Software only
BGRX_1010102	Software only
RGBX_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Display(s) Information
Info	Display[2528732444] bounds=[0,0 1536x864], workarea=[0,0 1536x824], scale=1.25, external.
Color space information	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Video Acceleration Information
Encode h264 baseline	up to 3840x2176 pixels and/or 30.000 fps
Encode h264 main	up to 3840x2176 pixels and/or 30.000 fps
Encode h264 high	up to 3840x2176 pixels and/or 30.000 fps
Diagnostics
0
b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	12
dwHeight	1080
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	60397088
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	Intel(R) HD Graphics Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal
szDDIVersionEnglish	12
szDDIVersionLocalized	12
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
szDescription	Intel(R) HD Graphics 620
szDeviceId	0x5916
szDeviceIdentifier	{D7B78E66-1A56-11CF-2F61-21A2B9C2DB35}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	4171 MB
szDisplayMemoryLocalized	4171 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion	22.20.16.4771
szDriverAttributes	Final Retail
szDriverDateEnglish	13/08/2017 02:00:00
szDriverDateLocalized	8/13/2017 02:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 2.2
szDriverModelLocalized	WDDM 2.2
szDriverName	C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_54f280a3eabe2363\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_54f280a3eabe2363\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_54f280a3eabe2363\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_54f280a3eabe2363\igd12umd64.dll
szDriverNodeStrongName	oem15.inf:5f63e534fccdbc6c:iKBLD_w10_DS:22.20.16.4771:pci\ven_8086&dev_5916&subsys_8231103c
szDriverSignDate	Unknown
szDriverVersion	22.20.0016.4771
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_5916&SUBSYS_8231103C&REV_02
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{F3D00D74-E263-11E8-8296-A4F4B47256E4}\0000
szManufacturer	Intel Corporation
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00D10001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0002
szSubSysId	0x8231103C
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x8086
Driver Information for Hardware GPU
Initialization time	447
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	true
GPU0	VENDOR = 0x8086 [Google Inc.], DEVICE= 0x5916 [Google SwiftShader] *ACTIVE*
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct composition	false
Supports overlays	false
Overlay capabilities
Diagonal Monitor Size of \\.\DISPLAY1	15.5"
Driver D3D12 feature level	Not supported
Driver Vulkan API version	Not supported
Driver vendor	Intel Corporation
Driver version	22.20.16.4771
Driver date	8-13-2017
GPU CUDA compute capability major version	0
Pixel shader version	3.00
Vertex shader version	3.00
Max. MSAA samples	4
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	Google SwiftShader
GL_VERSION	OpenGL ES 3.0 SwiftShader 4.1.0.5
GL_EXTENSIONS	GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil
Disabled Extensions	
Disabled WebGL Extensions	
Window system binding vendor	Google Inc.
Window system binding version	1.4 SwiftShader 4.1.0.5
Window system binding extensions	EGL_KHR_create_context EGL_KHR_get_all_proc_addresses EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_fence_sync EGL_KHR_image_base EGL_KHR_surfaceless_context EGL_ANGLE_iosurface_client_buffer EGL_ANDROID_framebuffer_target EGL_ANDROID_recordable
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
Graphics Feature Status for Hardware GPU
Canvas: Software only, hardware acceleration unavailable
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Out-of-process Rasterization: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Deferred Display List: Disabled
Skia Renderer: Disabled
Surface Control: Disabled
Surface Synchronization: Enabled
Video Decode: Software only. Hardware acceleration disabled
Viz Service Display Compositor: Enabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable
Problems Detected for Hardware GPU
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Skia renderer is not used by default.
Disabled Features: skia_renderer
Skia deferred display list is not used by default.
Disabled Features: skia_deferred_display_list
Log Messages
GpuProcessHostUIShim:
GpuProcessHostUIShim:

* I also tried with other headset (samsung bluetooth hm1700) and heard sound from chrome v72
* I also tried with chrome beta(71.0.3578.62) and chrome stable(70.0.3538.110), there is no problems with audio using jabra pro9450 headphones

Comment 1 by susan.boorgula@chromium.org, Nov 21

Labels: Needs-Triage-M72

Comment 2 by dalecur...@chromium.org, Nov 21

Cc: maxmorin@chromium.org olka@chromium.org

Comment 3 by olka@chromium.org, Nov 21

Cc: marinaciocea@chromium.org
imostovjuka@ could you check what is in "General information" of "Audio" tab from chrome://media-internals?
Also, could you try to launch chrome with --disable-features="AudioServiceSandbox" and see if it works in this case?

Comment 4 by imostovj...@twilio.com, Nov 22 

before I launch chrome with --disable-features="AudioServiceSandbox", all properties was enabled. After Disabled AudioServiceSandbox, still not hear sound

{
  "AudioServiceAudioStreams": "Enabled",
  "AudioServiceLaunchOnStartup": "Enabled",
  "AudioServiceOutOfProcess": "Enabled",
  "AudioServiceSandbox": "Disabled",
  "WebRtcApmInAudioService": "Disabled"
}

[
  null,
  {
    "0:0": {
      "channel_layout": "STEREO",
      "channels": 2,
      "component_id": 0,
      "component_type": 1,
      "device_id": "default",
      "device_type": "pcm_low_latency",
      "effects": "128",
      "frames_per_buffer": 960,
      "owner_id": 0,
      "sample_rate": 48000,
      "status": "started",
      "render_process_id": 12,
      "web_contents_title": "YouTube"
    }
  },
  {
    "0:0": {
      "channel_layout": "STEREO",
      "channels": 2,
      "component_id": 0,
      "component_type": 2,
      "device_id": "{0.0.0.00000000}.{01c6c6eb-2660-4ade-8d7f-f17084c3e764}",
      "device_type": "fake",
      "effects": "128",
      "frames_per_buffer": 960,
      "owner_id": 0,
      "sample_rate": 48000,
      "status": "started",
      "volume": 1
    }
  }
]

Comment 5 by olka@chromium.org, Nov 22 

Thanks imostovjuka@, could you also try with disabling everything?
--disable-features="AudioServiceAudioStreams,AudioServiceLaunchOnStartup,AudioServiceOutOfProcess,AudioServiceSandbox,WebRtcApmInAudioService"

Comment 6 by ina.most...@gmail.com, Nov 22 

yes, still does not work. Do I need to copy general info from audio tab?

Comment 7 by vamshi.kommuri@chromium.org, Nov 23

Cc: vamshi.kommuri@chromium.org
Labels: Triaged-ET TE-Hardware-Dependency
As we do not have specific hardware(.... jabra pro 9450 dual headphones) to test and confirm the issue, adding label TE-Hardware-Dependency.

Thanks!

Comment 8 by ina.most...@gmail.com, Nov 23 

Also I have the same problem with Logitech H820e Wireless Dual Headset

Comment 9 by olka@chromium.org, Dec 3 

#6  ina.mostovjuka@ - yes, could you please?

Comment 10 by dougman@chromium.org, Dec 20

Labels: Needs-Feedback

Comment 11 by dbbrooks@chromium.org, Today (13 hours ago) 

ina.mostovjuka@ if possible, could you follow up on the comment in #9 and report back? Thanks.
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