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Issue metadata

Status: WontFix
Owner: ----
Closed: Nov 23
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Lost Google Analytics tracking on 70.0.3538.102

Reported by lubn...@amazon.com, Nov 21

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36

Steps to reproduce the problem:
1. Go to Google analytics console and see a drop in customer traffic.
2. Go to an internal system and notice there was no actual traffic drop. 
3. The problem seems to be with Google Analytics not tracking customers on this new browser?

What is the expected behavior?
Google analytics should not show a drop in customer sessions and user count. 

What went wrong?
We started seeing a drop in customer sessions, user and revenue from 12th of Nov on Google analytics. We checkout our internal systems and noticed no real drop in traffic or revenue.
We see that Google analytics is particular reporting loss of traffic on Windows 70.0.3538.77. I would expect the traffic to transfer to 70.0.3538.102 but that doesn't happen. 
It makes me think if analytics tracking is regressed on 70.0.3538.102. 

We have had no Javascript changes on the website. There are no unusual JS errors or fatals. 

Did this work before? Yes 70.0.3538.77

Chrome version: 70.0.3538.102  Channel: n/a
OS Version: 
Flash Version: 

It could be simply that customers are not migrated to the new Chrome yet but then I can't explain the drop in metrics for this particular customer segment. Any help?
 
Snippet from analytics tool
drop.png
110 KB View Download
Labels: Needs-Bisect Needs-Triage-M70
Cc: viswa.karala@chromium.org
Labels: Needs-Feedback Triaged-ET
Tried testing the issue on chrome reported version# 70.0.3538.102 using Windows-10 with steps mentioned below:
1) Launched chrome reported version, logged-in into Google Analytics and sign-up in to it with website URL as 'gmail.com'
2) After completing all the process, able to navigated into the Google Analytics, able to see all the values as '0', find attached screenshot for reference.

@Reporter: Please find the attached screenshot and above mentioned information for your reference and let us know if we missed anything in reproducing the issue. If possible could you please provide any alternate steps and screencast of the issue which help in better understanding and further triaging it in better way.

Thanks!
907415.PNG
109 KB View Download
We figured we had a filter filtering out bots with 3538.1 IP which ended up blocking this chrome version. 
We've removed this filter and have started to see Chrome traffic come back. 
Resolving this issue. Thanks for checking and apologies for the redherring.
I can't find the option to resolve this issue. Can chromium team please resolve?
Project Member

Comment 6 by sheriffbot@chromium.org, Nov 23

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Status: WontFix (was: Unconfirmed)

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