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Issue metadata

Status: Duplicate
Merged: issue 858966
Owner: ----
Closed: Nov 23
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux , Windows
Pri: 2
Type: Bug



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Opening a mailto link does nothing when no mail handler is set

Reported by r...@channable.com, Nov 19

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36

Steps to reproduce the problem:
1. Set xdg mail handler to Chrome by running the following command:

    xdg-settings set default-url-scheme-handler mailto google-chrome.desktop

2. Go to chrome://settings/handlers?search=handler, and ensure that no handler is set for mailto links.

3. Run the following command:

    xdg-open mailto:foo@example.com

What is the expected behavior?
Chrome should ask how to open the mailto link.

What went wrong?
A new empty browser window popped up. Nothing else happened.

This is confusing to users, because it makes it look like the webpage is broken. There is nothing that indicates to users that they should configure a mail handler for something to happen. Especially if it is not clear from the context of the page that the link is a mailto link (and the user does not check the url), then it looks to the user as if something should have happened after clicking, but nothing did happen.

Did this work before? N/A 

Chrome version: 70.0.3538.102  Channel: stable
OS Version: 4.15.0-39-generic
Flash Version: 

This is a continuation of crbug.com/858966, which was closed incorrectly. I could not re-open the issue, so I am filing a new one.

Note that this issue is not specific to Linux, I have seen people using Windows 10 experience the same issue. In that case, the default email client was also set to Chrome in the Windows settings. The mechanism may be different (xdg on Linux, some other OS facilities on Windows) but the end result is the same: Chrome opens the system's default email client, which is Chrome itself, and because no handler is set for mailto links, nothing happens.
 
Labels: Needs-Triage-M70
Labels: Triaged-ET Target-72 M-72 FoundIn-71 FoundIn-70 FoundIn-72 OS-Windows
Status: Untriaged (was: Unconfirmed)
Able to reproduce the issue on Ubuntu 17.10 using chrome reported version #70.0.3538.102 and latest canary #72.0.3616.0.
Note: As per comment #0, the issue is not specific to OS-linux and also seen on OS-win using some other application as xdg on linux.
This is a non-regression issue as it is observed from M60 old builds. 
Hence, marking it as untriaged to get more inputs from dev team.

Thanks...!!
Mergedinto: 858966
Status: Duplicate (was: Untriaged)
Duping to the original issue and reopening.

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