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[Eve] Frequent crashes and reboots |
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Issue descriptionChrome Version : 70.0.3538.76 OS Version: 11021.56.0 URLs (if applicable) : N/A Other browsers tested: N/A What steps will reproduce the problem? 1. Close laptop lid. OR 1. Connect external monitor. Close lid. Then open lid, then disconnect external monitor. OR 1. Connect external monitor. Close lid. Then disconnect external monitor. What is the expected result? Use laptop as usual. What happens instead of that? Chrome crashes and I have to restore tabs or Chrome crashes without a restore tabs option. or Laptop reboots, and I have to log in again. Please provide any additional information below. Attach a screenshot if possible. Feedback reports submitted under rdb@google.com UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 11021.56.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.76 Safari/537.36
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Nov 9
Happened again just now. Google Inc. Copyright 2018 Google Inc. All rights reserved. Google Chrome 70.0.3538.76 (Official Build) (64-bit) Revision 22757df8a5ddfacf2eaf57b85f4ea54c14b8f87a-refs/branch-heads/3538@{#1031} Platform 11021.56.0 (Official Build) stable-channel eve Firmware Version Google_Eve.9584.160.0 Customization ID GOOGLE-EVE ARC 5081697 JavaScript V8 7.0.276.31 Flash 31.0.0.122 /opt/google/chrome/pepper/libpepflashplayer.so User Agent Mozilla/5.0 (X11; CrOS x86_64 11021.56.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.76 Safari/537.36 Command Line /opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=31.0.0.122 --ui-prioritize-in-gpu-process --use-gl=egl --enable-native-gpu-memory-buffers --enable-webgl-image-chromium --enable-features=Pepper3DImageChromium,PointerEvent,EnableBackgroundBlur,Crostini,ExperimentalCrostiniUI --gpu-sandbox-failures-fatal=yes --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --login-profile=user --has-chromeos-keyboard --enable-touchview --enable-voice-interaction --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/oem_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/oem_small.jpg --default-wallpaper-is-oem --arc-availability=officially-supported --enable-arc-oobe-optin --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --login-manager --policy-switches-begin --isolate-origins=https://appspot.com/,https://chromium.org/,https://googleapis.com/,https://googleplex.com/,https://googlesource.com/,https://youtube.com/,https://google.com/,https://withgoogle.com/,https://googleacquisitionmigration.com/,https://googleusercontent.com/,https://googleprod.com/,https://nest.com/,https://myworkday.com/,https://chromiumapp.org/,https://lucidchart.com/,https://service-now.com/,https://concursolutions.com/,https://salesforce.com/,https://gcorppartners.com/,https://morganstanley.com/,https://schwab.com/,https://qualtrics.com/,https://ultipro.com/,https://google.secure2-enroll.com/,https://googlegroups.com/,https://google.secure.force.com/,https://ebenefitsnow.com/,https://firebase.com/,https://elo.plusrelocation.com/,https://anthem.com/,https://g.viapeople.net/,https://gdjap.com/,https://asana.com/,https://perquisite.net/,https://postini.com/,https://perkhub.com/,https://gstave.us/,https://geolearning.com/,https://lecorpio.com/,https://inverify.net/,https://preceda.com.au/,https://secureacceptance.cybersource.com/,https://solium.com/,https://fgvms.com/,https://withgoogle.com/,https://ridecell.com/,https://tds.ie/,https://sprinklr.com/,https://smartsheet.com/,https://fieldglass.net/,https://dochub.com/ --policy-switches-end --vmodule=*arc/*=1,nss_cert_database_chromeos=1,*/assistant/*=1,*chromeos/login/*=1,auto_enrollment_controller=1,*/ui/ozone/*=1,*/ui/display/manager/chromeos/*=1,*night_light*=1,update_engine=1,component_updater_service=1,power_button_observer=2,webui_login_view=2,lock_state_controller=2,webui_screen_locker=2,screen_locker=2 --enable-features=Pepper3DImageChromium,PointerEvent,EnableBackgroundBlur,Crostini,ExperimentalCrostiniUI Executable Path /opt/google/chrome/chrome Profile Path /home/chronos/u-010d17c7afc8d8031db37dde99fe4cddbbe369ff Variations 411b6d4e-ca7d8d80 b7d3b6c2-3f4a17df 3e006338-3f4a17df 2b6ab552-ca7d8d80 66df3e9d-7f918788 cc20827f-ca7d8d80 3095aa95-3f4a17df 7c1bc906-f55a7974 9def365c-ca7d8d80 47e5d3db-3d47f4f4 125b7f68-898170a5 d442dfb7-ca7d8d80 9ca1387e-3f4a17df 1149accc-5c943877 4dc30737-b8a5ea08 af59fc20-2599138c a582a1b8-ad75ce17 8ee5ed19-ca7d8d80 74658432-ca7d8d80 98be3390-54f732d1 249dd49a-62714bf0 116c6887-65bced95 aa011017-ca7d8d80 88a387d2-ee748cef edbcf7c5-961c461c 9b4c4257-ca7d8d80 43f62d3b-28165b59 3a0563a1-13b68faf 6a82868d-3f4a17df 9e5c75f1-f2aa3db8 67fc9f6f-ca7d8d80 6872f671-991e1e1 e7d48e95-3d47f4f4 4ea303a6-ecbb250e 6e6e0c7e-3f17a7d8 d92562a9-65bced95 23f55b9e-ca7d8d80 fc369826-ca7d8d80 4da5ae82-91c810ef 2c1d398c-3f4a17df cc54eb06-28165b59 58a025e3-36e97b2c df072bba-ca7d8d80 4bc337ce-7b60a216 553edbc3-65bced95 ddf77e2c-ca7d8d80 1354da85-f1a864dc 494d8760-52325d43 3ac60855-3ec2a267 f296190c-8965af99 4442aae2-a90023b1 ed1d377-e1cc0f14 75f0f0a0-d7f6b13c e2b18481-cdc3d902 e7e71889-4ad60575 3a8271ac-12c226 b1ceb06f-d1372334 6204e469-ca7d8d80 81c6897f-66ad93e5
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Nov 12
Crash/reboot this morning when I tried to connect my laptop to my external monitor. chrome://crashes doesn't show a crash, so I guess the laptop decided to reboot itself for no reason?
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Nov 14
I get this, but cant reproduce it reliably. It frequently happens related to connect/disconnect of external monitor, but not reliably. More frequently it happens when flipping Eve to tablet mode. Sometimes it happens with no visible precipitating event. Sometimes I get a prompt to restore tabs, sometimes not. Eve 70.0.3538.76 Happening since an upgrade to v69.
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Nov 14
Ah! Can now reliably reproduce problem by following the step above: 1. Connect external monitor. Close lid. Then disconnect external monitor.
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Nov 14
Disconnected an external monitor and my laptops rebooted(?). No crash log in chrome://crashes
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Nov 15
If this helps: Crash ID: crash/cb483e976874ffe7
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Nov 16
Another crash while using my pixelbook (no external monitor plugged in). The screen went black, came back with a new tab and button to 'restore tabs.' But no sign of a crash in chrome://crashes
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Nov 19
Yet again. Lost all my tabs. I was using the eve with the lid closed, connected to an external monitor. The screen went black. I opened the lid, black. I disconned the external monitor, internal display was still black. I finally hit the power button and it turned on. Logged in, zero tabs, no option to reopen tabs.
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Nov 19
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Nov 19
Uploaded Crash Report ID 6a526fc2610520b4 (Local Crash ID: Chrome) Crash report uploaded on Monday, November 19, 2018 at 11:55:12 AM Uploaded Crash Report ID f4f2d077b88bc12a (Local Crash ID: Chrome) Crash report uploaded on Monday, November 19, 2018 at 11:52:33 AM Uploaded Crash Report ID 6e8bf724a7efa88e (Local Crash ID: ChromeOS) Crash report uploaded on Monday, November 19, 2018 at 11:44:17 AM
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Nov 19
Uploaded Crash Report ID 8d40fdb21902246f (Local Crash ID: Chrome) Crash report uploaded on Monday, November 19, 2018 at 3:01:38 PM
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Nov 26
Uploaded Crash Report ID a80ba152504d8b8e (Local Crash ID: Chrome) Crash report uploaded on Monday, November 26, 2018 at 9:59:41 AM
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Dec 6
Uploaded Crash Report ID d67ab542be2db3e2 (Local Crash ID: ChromeOS_ARC) Crash report uploaded on Wednesday, December 5, 2018 at 9:21:02 PM Provide additional details Uploaded Crash Report ID 926c8a050fd68a5b (Local Crash ID: Chrome) Crash report uploaded on Wednesday, December 5, 2018 at 9:13:35 PM Provide additional details Uploaded Crash Report ID a31c75a531bf5681 (Local Crash ID: Chrome) Crash report uploaded on Wednesday, December 5, 2018 at 9:04:36 PM Provide additional details Uploaded Crash Report ID 65ff82f1b51108cf (Local Crash ID: ChromeOS) Crash report uploaded on Wednesday, December 5, 2018 at 7:59:53 PM Provide additional details Uploaded Crash Report ID 961e0485ff06387d (Local Crash ID: Chrome) Crash report uploaded on Tuesday, December 4, 2018 at 8:13:17 PM Provide additional details Uploaded Crash Report ID c620d3dfe25fd102 (Local Crash ID: Chrome) Crash report uploaded on Tuesday, December 4, 2018 at 1:36:18 PM Provide additional details Uploaded Crash Report ID c04a1fc50d131a84 (Local Crash ID: Chrome) Crash report uploaded on Tuesday, December 4, 2018 at 1:26:29 PM Provide additional details Uploaded Crash Report ID fcbfef373579e8fd (Local Crash ID: Chrome) Crash report uploaded on Tuesday, December 4, 2018 at 10:21:04 AM Provide additional details Uploaded Crash Report ID dfca32f0dd1a2c8a (Local Crash ID: Chrome) Crash report uploaded on Tuesday, December 4, 2018 at 10:18:15 AM Provide additional details Uploaded Crash Report ID 9f7bbeda68ea28c2 (Local Crash ID: ChromeOS) Crash report uploaded on Tuesday, December 4, 2018 at 10:13:29 AM Provide additional details Uploaded Crash Report ID 19661350bb60721a (Local Crash ID: ChromeOS) Crash report uploaded on Tuesday, December 4, 2018 at 9:17:06 AM Provide additional details Uploaded Crash Report ID ef6a5533539fb07b (Local Crash ID: ChromeOS) Crash report uploaded on Monday, December 3, 2018 at 8:34:47 PM Provide additional details Uploaded Crash Report ID 2b2db2d5b2e3b4ee (Local Crash ID: Chrome) Crash report uploaded on Monday, December 3, 2018 at 11:53:33 AM
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Dec 6
You may have bad hardware. Consider borrowing another Eve machine and see if it behaves better.
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Dec 6
Looking at the reports from the same Client Id, I see you are hitting issue 897946 (extensions::EventRouter::DoDispatchEventToSenderBookkeepingOnUI), issue 845656 (keyboard::KeyboardController::ChangeState) and a crash in ash::AppListPresenterDelegateImpl::Init. Issue 845656 has been spiking since September, so I've added it to the stability-sheriff queue.
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Dec 6
Issue 897946 has been spiking since Nov 1st. I've filed issue 912754 for ash::AppListPresenterDelegateImpl::Init, which has been spiking since ~Nov 7th. |
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Comment 1 by ka...@chromium.org
, Nov 9Summary: [Eve] Frequent crashes and reboots (was: frequent crashes and reboots)