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Issue metadata

Status: Untriaged
Owner: ----
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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[Eve] Frequent crashes and reboots

Project Member Reported by rdb@google.com, Nov 9

Issue description

Chrome Version       : 70.0.3538.76
OS Version: 11021.56.0
URLs (if applicable) : N/A
Other browsers tested: N/A

What steps will reproduce the problem?
1. Close laptop lid.

OR

1. Connect external monitor. Close lid. Then open lid, then disconnect external monitor.

OR

1. Connect external monitor. Close lid. Then disconnect external monitor.


What is the expected result?

Use laptop as usual.

What happens instead of that?

Chrome crashes and I have to restore tabs

or

Chrome crashes without a restore tabs option.

or

Laptop reboots, and I have to log in again.


Please provide any additional information below. Attach a screenshot if
possible.

Feedback reports submitted under rdb@google.com

UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 11021.56.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.76 Safari/537.36



 
Labels: Stability-Crash M-70
Summary: [Eve] Frequent crashes and reboots (was: frequent crashes and reboots)
https://listnr.corp.google.com/product/208/report/85775279457
chrome crashed both logged in users. didn't offer to restore tabs for second users. This happened when I unplugged my external monitor.

https://listnr.corp.google.com/product/208/report/85775220818?
chromebook turned itself off. lost all open tabs. thanks.

After you start chrome again, can you go to chrome://crashes (click the link on top of the page to refresh) and copy/paste the info here in this bug
Happened again just now.


Google Inc.
Copyright 2018 Google Inc. All rights reserved.
Google Chrome	70.0.3538.76 (Official Build) (64-bit)
Revision	22757df8a5ddfacf2eaf57b85f4ea54c14b8f87a-refs/branch-heads/3538@{#1031}
Platform	11021.56.0 (Official Build) stable-channel eve
Firmware Version	Google_Eve.9584.160.0
Customization ID	GOOGLE-EVE
ARC	5081697
JavaScript	V8 7.0.276.31
Flash	31.0.0.122 /opt/google/chrome/pepper/libpepflashplayer.so
User Agent	Mozilla/5.0 (X11; CrOS x86_64 11021.56.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.76 Safari/537.36
Command Line	/opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=31.0.0.122 --ui-prioritize-in-gpu-process --use-gl=egl --enable-native-gpu-memory-buffers --enable-webgl-image-chromium --enable-features=Pepper3DImageChromium,PointerEvent,EnableBackgroundBlur,Crostini,ExperimentalCrostiniUI --gpu-sandbox-failures-fatal=yes --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --login-profile=user --has-chromeos-keyboard --enable-touchview --enable-voice-interaction --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/oem_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/oem_small.jpg --default-wallpaper-is-oem --arc-availability=officially-supported --enable-arc-oobe-optin --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --login-manager --policy-switches-begin --isolate-origins=https://appspot.com/,https://chromium.org/,https://googleapis.com/,https://googleplex.com/,https://googlesource.com/,https://youtube.com/,https://google.com/,https://withgoogle.com/,https://googleacquisitionmigration.com/,https://googleusercontent.com/,https://googleprod.com/,https://nest.com/,https://myworkday.com/,https://chromiumapp.org/,https://lucidchart.com/,https://service-now.com/,https://concursolutions.com/,https://salesforce.com/,https://gcorppartners.com/,https://morganstanley.com/,https://schwab.com/,https://qualtrics.com/,https://ultipro.com/,https://google.secure2-enroll.com/,https://googlegroups.com/,https://google.secure.force.com/,https://ebenefitsnow.com/,https://firebase.com/,https://elo.plusrelocation.com/,https://anthem.com/,https://g.viapeople.net/,https://gdjap.com/,https://asana.com/,https://perquisite.net/,https://postini.com/,https://perkhub.com/,https://gstave.us/,https://geolearning.com/,https://lecorpio.com/,https://inverify.net/,https://preceda.com.au/,https://secureacceptance.cybersource.com/,https://solium.com/,https://fgvms.com/,https://withgoogle.com/,https://ridecell.com/,https://tds.ie/,https://sprinklr.com/,https://smartsheet.com/,https://fieldglass.net/,https://dochub.com/ --policy-switches-end --vmodule=*arc/*=1,nss_cert_database_chromeos=1,*/assistant/*=1,*chromeos/login/*=1,auto_enrollment_controller=1,*/ui/ozone/*=1,*/ui/display/manager/chromeos/*=1,*night_light*=1,update_engine=1,component_updater_service=1,power_button_observer=2,webui_login_view=2,lock_state_controller=2,webui_screen_locker=2,screen_locker=2 --enable-features=Pepper3DImageChromium,PointerEvent,EnableBackgroundBlur,Crostini,ExperimentalCrostiniUI
Executable Path	/opt/google/chrome/chrome
Profile Path	/home/chronos/u-010d17c7afc8d8031db37dde99fe4cddbbe369ff
Variations	411b6d4e-ca7d8d80
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6204e469-ca7d8d80
81c6897f-66ad93e5
Crash/reboot this morning when I tried to connect my laptop to my external monitor. chrome://crashes doesn't show a crash, so I guess the laptop decided to reboot itself for no reason?
I get this, but cant reproduce it reliably.  It frequently happens related to connect/disconnect of external monitor, but not reliably.  More frequently it happens when flipping Eve to tablet mode.  Sometimes it happens with no visible precipitating event.  Sometimes I get a prompt to restore tabs, sometimes not.  

Eve 70.0.3538.76
Happening since an upgrade to v69.  
Ah!  Can now reliably reproduce problem by following the step above:

1. Connect external monitor. Close lid. Then disconnect external monitor.




Disconnected an external monitor and my laptops rebooted(?). No crash log in chrome://crashes
If this helps:
Crash ID: crash/cb483e976874ffe7



Another crash while using my pixelbook (no external monitor plugged in).  The screen went black, came back with a new tab and button to 'restore tabs.'  But no sign of a crash in chrome://crashes


Labels: -Type-Bug -Pri-3 Pri-2 Type-Bug-Regression
Yet again. Lost all my tabs.  I was using the eve with the lid closed, connected to an external monitor. The screen went black. I opened the lid, black. I disconned the external monitor, internal display was still black. I finally hit the power button and it turned on. Logged in, zero tabs, no option to reopen tabs.
Status: Untriaged (was: Unconfirmed)
Uploaded Crash Report ID 6a526fc2610520b4 (Local Crash ID: Chrome)
Crash report uploaded on Monday, November 19, 2018 at 11:55:12 AM


Uploaded Crash Report ID f4f2d077b88bc12a (Local Crash ID: Chrome)
Crash report uploaded on Monday, November 19, 2018 at 11:52:33 AM


Uploaded Crash Report ID 6e8bf724a7efa88e (Local Crash ID: ChromeOS)
Crash report uploaded on Monday, November 19, 2018 at 11:44:17 AM


Uploaded Crash Report ID 8d40fdb21902246f (Local Crash ID: Chrome)
Crash report uploaded on Monday, November 19, 2018 at 3:01:38 PM


Uploaded Crash Report ID a80ba152504d8b8e (Local Crash ID: Chrome)
Crash report uploaded on Monday, November 26, 2018 at 9:59:41 AM


Uploaded Crash Report ID d67ab542be2db3e2 (Local Crash ID: ChromeOS_ARC)
Crash report uploaded on Wednesday, December 5, 2018 at 9:21:02 PM

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Uploaded Crash Report ID 926c8a050fd68a5b (Local Crash ID: Chrome)
Crash report uploaded on Wednesday, December 5, 2018 at 9:13:35 PM

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Uploaded Crash Report ID a31c75a531bf5681 (Local Crash ID: Chrome)
Crash report uploaded on Wednesday, December 5, 2018 at 9:04:36 PM

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Uploaded Crash Report ID 65ff82f1b51108cf (Local Crash ID: ChromeOS)
Crash report uploaded on Wednesday, December 5, 2018 at 7:59:53 PM

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Uploaded Crash Report ID 961e0485ff06387d (Local Crash ID: Chrome)
Crash report uploaded on Tuesday, December 4, 2018 at 8:13:17 PM

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Uploaded Crash Report ID c620d3dfe25fd102 (Local Crash ID: Chrome)
Crash report uploaded on Tuesday, December 4, 2018 at 1:36:18 PM

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Uploaded Crash Report ID c04a1fc50d131a84 (Local Crash ID: Chrome)
Crash report uploaded on Tuesday, December 4, 2018 at 1:26:29 PM

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Uploaded Crash Report ID fcbfef373579e8fd (Local Crash ID: Chrome)
Crash report uploaded on Tuesday, December 4, 2018 at 10:21:04 AM

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Uploaded Crash Report ID dfca32f0dd1a2c8a (Local Crash ID: Chrome)
Crash report uploaded on Tuesday, December 4, 2018 at 10:18:15 AM

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Uploaded Crash Report ID 9f7bbeda68ea28c2 (Local Crash ID: ChromeOS)
Crash report uploaded on Tuesday, December 4, 2018 at 10:13:29 AM

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Uploaded Crash Report ID 19661350bb60721a (Local Crash ID: ChromeOS)
Crash report uploaded on Tuesday, December 4, 2018 at 9:17:06 AM

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Uploaded Crash Report ID ef6a5533539fb07b (Local Crash ID: ChromeOS)
Crash report uploaded on Monday, December 3, 2018 at 8:34:47 PM

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Uploaded Crash Report ID 2b2db2d5b2e3b4ee (Local Crash ID: Chrome)
Crash report uploaded on Monday, December 3, 2018 at 11:53:33 AM


You may have bad hardware. Consider borrowing another Eve machine and see if it behaves better.
Looking at the reports from the same Client Id, I see you are hitting issue 897946 (extensions::EventRouter::DoDispatchEventToSenderBookkeepingOnUI), issue 845656 (keyboard::KeyboardController::ChangeState) and a crash in ash::AppListPresenterDelegateImpl::Init.

Issue 845656 has been spiking since September, so I've added it to the stability-sheriff queue.
Issue 897946 has been spiking since Nov 1st.

I've filed issue 912754 for ash::AppListPresenterDelegateImpl::Init, which has been spiking since ~Nov 7th.

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