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Issue metadata

Status: Duplicate
Merged: issue 896140
Owner: ----
Closed: Nov 8
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 0
Type: Bug



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Camera app unable to start on Chrome OS 70

Project Member Reported by bigo@chromium.org, Nov 7

Issue description

Chrome version: 70.0.3538.76
OS version: Chrome OS
Case#:17437429
Device: Dru (Scarlet)

Description: Using managed accounts, camera app does not work after first launch with arc ++ enabled


Steps to reproduce: 

1. Log into an enterprise account on the device with ARC++ enabled
2. Open the camera app
3. Close the app, and attempt to open it again

Current Behavior / Reproduction:

After the first instance, the app never opens again even after a reboot of the device. 

Expected Behavior: The app should open every time it is clicked



Drive link to logs: https://drive.google.com/open?id=1fh7QqTJd2Uz_yQg2h2d7GxzRsqjrRZW7

This only happens with managed accounts.  If I sign into the device with a personal account, the camera app opens every time.

This is affecting a large number of EDU customers by limiting their ability to sign into their devices, as they use QR codes to allow their K-3 grade students to log into them.

Similar issue seems to be reported in b/118860552



 
Cc: bayo@chromium.org atwilson@chromium.org naveenv@chromium.org
Labels: M-70 ReleaseBlock-Stable
We believe this also breaks usage of SAML SSO solutions like Clever which use the camera. 
Cc: pmarko@chromium.org
Components: -Platform>Apps>ARC Platform>Apps
Switching component, as issue is with the Chrome OS camera app, not the android version.
Also, the camera is able to start if you go to the Webstore and launch it from there.  Anywhere else, the camera does not respond.
Mergedinto: 896140
Status: Duplicate (was: Untriaged)
Cc: jcliang@chromium.org shenghao@chromium.org

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