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Amazon Prime Video halting every 5-10 seconds
Reported by
robinpri...@gmail.com,
Nov 6
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 11021.56.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.76 Safari/537.36 Platform: 11021.56.0 (Official Build) stable-channel guado Example URL: Steps to reproduce the problem: 1. Open Amazon Prime Video in browser. 2. Select title to play. 3. Click play button. ;) What is the expected behavior? Video starts, streams smoothly. What went wrong? Video & audio stutters every 5-10 seconds. Did this work before? Yes Pre- version 69? I did not take note of the date of last os update, did not expect this problem to persist so I have no exact date to report. About 1 month ago. Is it a problem with Flash or HTML5? N/A Does this work in other browsers? Yes Chrome version: 70.0.3538.76 Channel: stable OS Version: 11021.56.0 Flash Version: 31.0.0.122 /opt/google/chrome/pepper/libpepflashplayer.so Contents of chrome://gpu: Graphics Feature Status Canvas: Hardware accelerated Flash: Hardware accelerated Flash Stage3D: Hardware accelerated Flash Stage3D Baseline profile: Hardware accelerated Compositing: Hardware accelerated Multiple Raster Threads: Disabled Native GpuMemoryBuffers: Hardware accelerated Out-of-process Rasterization: Disabled Hardware Protected Video Decode: Unavailable Rasterization: Hardware accelerated Skia Deferred Display List: Disabled Skia Renderer: Disabled Surface Synchronization: Enabled Video Decode: Hardware accelerated Viz Service Display Compositor: Disabled WebGL: Hardware accelerated WebGL2: Hardware accelerated Driver Bug Workarounds clear_uniforms_before_first_program_use count_all_in_varyings_packing decode_encode_srgb_for_generatemipmap disable_discard_framebuffer msaa_is_slow rely_on_implicit_sync_for_swap_buffers scalarize_vec_and_mat_constructor_args disabled_extension_GL_KHR_blend_equation_advanced disabled_extension_GL_KHR_blend_equation_advanced_coherent Problems Detected Protected video decoding with swap chain is for Windows and Intel only Disabled Features: protected_video_decode Framebuffer discarding causes jumpy scrolling on Mali drivers: 301988 Applied Workarounds: disable_discard_framebuffer Clear uniforms before first program use on all platforms: 124764, 349137 Applied Workarounds: clear_uniforms_before_first_program_use Mesa drivers in ChromeOS handle varyings without static use incorrectly: 333885 Applied Workarounds: count_all_in_varyings_packing Always rewrite vec/mat constructors to be consistent: 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565 Applied Workarounds: msaa_is_slow Disable KHR_blend_equation_advanced until cc shaders are updated: 661715 Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent) Decode and Encode before generateMipmap for srgb format textures on Chromeos Intel: 634519 Applied Workarounds: decode_encode_srgb_for_generatemipmap Avoid waiting on a egl fence before pageflipping and rely on implicit sync.: 721463 Applied Workarounds: rely_on_implicit_sync_for_swap_buffers Raster is using a single thread. Disabled Features: multiple_raster_threads Viz service display compositor is not enabled by default. Disabled Features: viz_display_compositor Skia renderer is not used by default. Disabled Features: skia_renderer Skia deferred display list is not used by default. Disabled Features: skia_deferred_display_list Version Information Data exported 2018-11-06T18:25:46.719Z Chrome version Chrome/70.0.3538.76 Operating system Linux 11021.56.0 Software rendering list URL https://chromium.googlesource.com/chromium/src/+/22757df8a5ddfacf2eaf57b85f4ea54c14b8f87a/gpu/config/software_rendering_list.json Driver bug list URL https://chromium.googlesource.com/chromium/src/+/22757df8a5ddfacf2eaf57b85f4ea54c14b8f87a/gpu/config/gpu_driver_bug_list.json ANGLE commit id 05c729f336ef 2D graphics backend Skia/70 193565807f7fd2a2c14e21b44c545cc03ebe134f- Command Line /opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=31.0.0.122 --ui-prioritize-in-gpu-process --use-gl=egl --enable-native-gpu-memory-buffers --gpu-sandbox-failures-fatal=yes --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --enable-features=WebRtcScreenshareSwEncoding --login-profile=user --aura-legacy-power-button --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/default_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/default_small.jpg --enable-consumer-kiosk --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --login-manager --vmodule=nss_cert_database_chromeos=1,*/assistant/*=1,*chromeos/login/*=1,auto_enrollment_controller=1,*/ui/ozone/*=1,*/ui/display/manager/chromeos/*=1,*night_light*=1,update_engine=1,component_updater_service=1,power_button_observer=2,webui_login_view=2,lock_state_controller=2,webui_screen_locker=2,screen_locker=2 --enable-features=WebRtcScreenshareSwEncoding Driver Information Initialization time 34 In-process GPU false Passthrough Command Decoder false Sandboxed true GPU0 VENDOR = 0x8086 [Intel Open Source Technology Center], DEVICE= 0x1606 [Mesa DRI Intel(R) Broadwell GT1 ] *ACTIVE* Optimus false AMD switchable false Driver vendor Mesa Driver version 18.2.0 Driver date GPU CUDA compute capability major version 0 Pixel shader version 3.10 Vertex shader version 3.10 Max. MSAA samples 8 Machine model name Machine model version GL_VENDOR Intel Open Source Technology Center GL_RENDERER Mesa DRI Intel(R) Broadwell GT1 GL_VERSION OpenGL ES 3.1 Mesa 18.2.0-devel (git-0f959215c3) GL_EXTENSIONS GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_max_level GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_buffer_storage GL_EXT_clip_cull_distance GL_EXT_color_buffer_float GL_EXT_compressed_ETC1_RGB8_sub_texture GL_EXT_copy_image GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_frag_depth GL_EXT_geometry_point_size GL_EXT_geometry_shader GL_EXT_gpu_shader5 GL_EXT_map_buffer_range GL_EXT_multi_draw_arrays GL_EXT_occlusion_query_boolean GL_EXT_polygon_offset_clamp GL_EXT_primitive_bounding_box GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_separate_shader_objects GL_EXT_shader_framebuffer_fetch_non_coherent GL_EXT_shader_integer_mix GL_EXT_shader_io_blocks GL_EXT_shader_samples_identical GL_EXT_tessellation_point_size GL_EXT_tessellation_shader GL_EXT_texture_border_clamp GL_EXT_texture_buffer GL_EXT_texture_compression_dxt1 GL_EXT_texture_cube_map_array GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_sRGB_decode GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_MESA_framebuffer_flip_y GL_MESA_shader_integer_functions GL_NV_draw_buffers GL_NV_fbo_color_attachments GL_NV_image_formats GL_NV_read_buffer GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_compressed_ETC1_RGB8_texture GL_OES_copy_image GL_OES_depth24 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_geometry_point_size GL_OES_geometry_shader GL_OES_get_program_binary GL_OES_gpu_shader5 GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_primitive_bounding_box GL_OES_required_internalformat GL_OES_rgb8_rgba8 GL_OES_sample_shading GL_OES_sample_variables GL_OES_shader_image_atomic GL_OES_shader_io_blocks GL_OES_shader_multisample_interpolation GL_OES_standard_derivatives GL_OES_stencil8 GL_OES_surfaceless_context GL_OES_tessellation_point_size GL_OES_tessellation_shader GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_buffer GL_OES_texture_cube_map_array GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_texture_storage_multisample_2d_array GL_OES_vertex_array_object GL_OES_vertex_half_float GL_OES_viewport_array Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent Disabled WebGL Extensions Window system binding vendor Mesa Project Window system binding version 1.4 (DRI2) Window system binding extensions EGL_ANDROID_blob_cache EGL_EXT_create_context_robustness EGL_EXT_image_dma_buf_import EGL_EXT_image_dma_buf_import_modifiers EGL_KHR_config_attribs EGL_KHR_create_context EGL_KHR_create_context_no_error EGL_KHR_fence_sync EGL_KHR_get_all_proc_addresses EGL_KHR_gl_colorspace EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image_base EGL_KHR_no_config_context EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_EXT_pixel_format_float EGL_KHR_wait_sync EGL_MESA_configless_context EGL_MESA_drm_image EGL_MESA_image_dma_buf_export Direct rendering Yes Reset notification strategy 0x8252 GPU process crash count 0 Compositor Information Tile Update Mode One-copy Partial Raster Enabled GpuMemoryBuffers Status ATC Software only ATCIA Software only DXT1 Software only DXT5 Software only ETC1 Software only R_8 CAMERA_AND_CPU_READ_WRITE, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT R_16 Software only RG_88 SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT BGR_565 GPU_READ RGBA_4444 Software only RGBX_8888 GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE RGBA_8888 GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE BGRX_8888 GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE BGRX_1010102 Software only RGBX_1010102 SCANOUT_CPU_READ_WRITE BGRA_8888 GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT RGBA_F16 Software only YVU_420 GPU_READ YUV_420_BIPLANAR SCANOUT_CAMERA_READ_WRITE, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT UYVY_422 Software only Display(s) Information Info Display[25115567063626240] bounds=[0,0 1920x1080], workarea=[0,0 1920x1080], scale=1, external. Color space information {primaries_d50_referred: [[0.6548, 0.3344], [0.3566, 0.6039], [0.1560, 0.0724]], transfer:0.0000*x + 0.0000 if x < 0.0000 else (1.0000*x + 0.0000)**2.2000 + 0.0000, matrix:RGB, range:FULL} Bits per color component 8 Bits per pixel 24 Video Acceleration Information Decode h264 baseline up to 4096x4096 pixels Decode h264 main up to 4096x4096 pixels Decode h264 high up to 4096x4096 pixels Decode vp9 profile0 up to 4096x4096 pixels Encode h264 baseline up to 4096x4096 pixels and/or 30.000 fps Encode h264 main up to 4096x4096 pixels and/or 30.000 fps Encode h264 high up to 4096x4096 pixels and/or 30.000 fps Log Messages [31944:31949:1101/193605.523294:VERBOSE1:drm_device_manager.cc(53)] : Could not initialize DRM device for /sys/devices/platform/vgem/drm/card1 [31944:31949:1101/193606.576766:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1101/195245.393023:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1101/195245.393818:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1101/205317.560333:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1101/205317.571969:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1101/205321.678095:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1101/215146.831561:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1101/215146.832390:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1102/212433.570477:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1102/212433.580973:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1102/212443.441642:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1102/212452.905531:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1102/221241.536139:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1102/221241.536956:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/092405.580667:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/092405.598551:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/092903.257889:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/092913.571300:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/095950.583112:ERROR:drm_display.cc(138)] : 'Content Protection' property doesn't exist.: Invalid argument (22) [31944:31949:1103/101141.280454:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/101141.281268:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/101320.468298:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/101320.469283:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/113003.559346:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/113003.560161:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/113131.454783:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/113131.456764:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/121606.263998:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/121606.264811:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/122339.870748:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/122339.872365:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/122346.607687:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/122913.007045:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/123529.678674:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/124400.827758:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/131552.447893:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/135434.827887:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/135434.828670:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/135924.386036:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/135924.388846:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/143258.129139:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/143258.129937:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/144002.775648:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/144002.776700:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/144927.383309:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/144927.384111:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/145920.211878:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/145920.213548:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/150815.097933:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/150815.098643:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/151026.980351:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/151026.981293:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/152456.967511:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/152456.968326:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/152830.028434:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/152830.029237:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/155909.531270:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/155909.532065:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/165000.609573:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/165000.621298:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/171155.585211:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/171155.586039:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/172402.075650:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/172402.077278:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/173948.987689:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/173948.988468:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1103/210712.568053:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1103/210712.571271:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1103/210827.723325:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/002051.139261:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/002051.142441:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1104/103654.537921:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/103654.543276:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/105122.960270:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/105122.961047:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1104/130549.548949:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/130549.551981:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/130556.847480:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/130615.470915:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/133223.251187:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/133238.765060:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/133408.565947:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/135455.093293:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/135455.093785:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1104/140658.399194:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/140658.400978:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/140704.746689:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/141647.317706:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/150152.862981:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/150152.863789:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1104/160149.575613:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/160149.601999:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/170458.678108:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/170458.678912:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1104/191909.545817:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/191909.562262:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1104/225113.404607:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1104/225113.405407:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1105/203940.553084:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1105/203940.569174:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1105/203945.380335:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1105/220341.344060:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1105/220341.344872:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1106/084535.570972:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1106/084535.587212:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 [31944:31949:1106/090003.940202:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1106/090003.941009:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=0x0 [31944:31949:1106/122405.608612:WARNING:screen_manager.cc(114)] : Display controller (crtc=20) already present. [31944:31949:1106/122405.621879:VERBOSE1:drm_display.cc(104)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=20 connector=29 origin=0,0 size=1920x1080 APV streaming fine for over a year, image quality suddenly degraded then crashed, reporting error 7031. Updated to Version 70.0.3538.77 (Official Build) (64-bit), cleared cache, cookies, history, log out/in, restart, disabled all extensions, etc. Streaming quality is good, but stutters every 5-10 seconds. Unwatchable. Reported to Amazon last week, spoke with rep on phone 2 days ago, they vaguely acknowledged that there is a problem between Prime Video and Chrome os and promised a fix within 2 weeks.
,
Nov 7
Thanks! Could you please also share chrome://media-internals logs?
,
Nov 7
@robinpritchett : also, could you copy/paste in the Platform line from chrome://version? should be something like : Platform : ######.##.# (Official Build) beta-channel <devicename> I tried to repro on 2 different intel-based Chrome OS devices and playback was smooth. Thanks!
,
Nov 7
Platform: 11021.56.0 (Official Build) stable-channel guado
,
Nov 7
robinpritchett: Thanks for the quick response! I don't think you've captured media-internal logs for the repro case. Please try to repro the issue again, then go to chrome://media-internal and find the player for your repro case, and provide the logs associated with that player. Thanks!
,
Nov 7
Sorry, I'm obviously not a coder! I selected a different movie to reproduce the problem. There was a 30 second ad in front for their new show, naturally the ad played perfectly. The movie itself skipped as expected. I think this is the log for that event. render_id: 1519 player_id: 2 origin_url: https://www.amazon.com/ frame_url: https://www.amazon.com/b/ref=lp_2858778011_nav_shopall_aiv?rh=i%3Ainstant-video%2Cn%3A2858778011&ie=UTF8&node=2858778011 frame_title: Amazon.com: Prime Video: Prime Video url: blob:https://www.amazon.com/31e4bf24-fdb8-4a6a-911c-f3a380be61bc info: Selected video track: [] pipeline_state: kSuspended has_cdm: true found_audio_stream: true audio_codec_name: aac found_video_stream: true video_codec_name: h264 audio_dds: true audio_decoder: FFmpegAudioDecoder is_platform_audio_decoder: false seek_target: 10 duration: 7969.12 video_dds: true video_decoder: GpuVideoDecoder is_platform_video_decoder: true height: 400 width: 960 video_buffering_state: BUFFERING_HAVE_ENOUGH audio_buffering_state: BUFFERING_HAVE_ENOUGH for_suspended_start: false pipeline_buffering_state: BUFFERING_HAVE_ENOUGH event: PAUSE
,
Nov 7
Here is that info with time stamps: Property Value 00:00:00 00 origin_url https://www.amazon.com/ 00:00:00 00 frame_url https://www.amazon.com/b/ref=lp_2858778011_nav_shopall_aiv?rh=i%3Ainstant-video%2Cn%3A2858778011&ie=UTF8&node=2858778011 00:00:00 00 frame_title Amazon.com: Prime Video: Prime Video 00:00:00 00 url blob:https://www.amazon.com/31e4bf24-fdb8-4a6a-911c-f3a380be61bc 00:00:00 00 info ChunkDemuxer: buffering by DTS 00:00:00 00 pipeline_state kStarting 00:00:00 47 has_cdm true 00:00:00 86 found_audio_stream true 00:00:00 86 audio_codec_name aac 00:00:00 247 found_video_stream true 00:00:00 247 video_codec_name h264 00:00:00 250 audio_dds true 00:00:00 250 audio_decoder FFmpegAudioDecoder 00:00:00 250 is_platform_audio_decoder false 00:00:00 250 info Selected FFmpegAudioDecoder for audio decoding, config: codec: aac bytes_per_channel: 2 channel_layout: 3 channels: 2 samples_per_second: 48000 sample_format: 2 bytes_per_frame: 4 seek_preroll: 0ms codec_delay: 0 has extra data? false encryption scheme: Unencrypted discard decoder delay? false 00:00:00 280 seek_target 10 00:00:00 384 seek_target 10 00:00:00 517 seek_target 10 00:00:00 20 duration 7969.12 00:00:01 671 video_dds true 00:00:01 671 video_decoder GpuVideoDecoder 00:00:01 671 is_platform_video_decoder true 00:00:01 671 info Selected GpuVideoDecoder for video decoding, config: codec: h264 format: 1 profile: h264 main coded size: [720,480] visible rect: [0,0,720,480] natural size: [1152,480] has extra data? false encryption scheme: Unencrypted rotation: 0° 00:00:01 671 pipeline_state kPlaying 00:00:01 677 pipeline_state kSeeking 00:00:01 678 pipeline_state kPlaying 00:00:01 679 info DecryptingDemuxerStream: no key for key ID F63CD81C050E4BAD9685BA0DA7F6E778; will resume decrypting after new usable key is available 00:00:01 679 info DecryptingDemuxerStream: no key for key ID C757CFE53BE64797BF483EC0AAB752FC; will resume decrypting after new usable key is available 00:00:01 953 seek_target 10 00:00:01 954 pipeline_state kSeeking 00:00:01 954 info DecryptingDemuxerStream: key was added, resuming decrypt 00:00:01 954 info DecryptingDemuxerStream: key was added, resuming decrypt 00:00:01 962 pipeline_state kPlaying 00:00:01 976 height 480 00:00:01 976 width 1152 00:00:01 982 video_buffering_state BUFFERING_HAVE_ENOUGH 00:00:01 982 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:00:01 989 for_suspended_start false 00:00:01 989 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:00:03 219 seek_target 10 00:00:03 219 pipeline_state kSeeking 00:00:03 219 audio_buffering_state BUFFERING_HAVE_NOTHING 00:00:03 219 video_buffering_state BUFFERING_HAVE_NOTHING 00:00:03 221 pipeline_state kPlaying 00:00:03 237 video_buffering_state BUFFERING_HAVE_ENOUGH 00:00:03 242 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:00:03 242 for_suspended_start false 00:00:03 242 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:00:29 812 info Effective playback rate changed from 0 to 1 00:00:29 812 event PLAY 00:00:39 492 info video decoder config changed midstream, new config: codec: h264 format: 1 profile: h264 main coded size: [720,576] visible rect: [0,0,720,576] natural size: [1382,576] has extra data? false encryption scheme: Unencrypted rotation: 0° 00:00:39 925 height 576 00:00:39 925 width 1382 00:00:44 208 info video decoder config changed midstream, new config: codec: h264 format: 1 profile: h264 high coded size: [960,400] visible rect: [0,0,960,400] natural size: [960,400] has extra data? false encryption scheme: Unencrypted rotation: 0° 00:00:44 642 height 400 00:00:44 642 width 960 00:00:48 82 audio_buffering_state BUFFERING_HAVE_NOTHING 00:00:48 83 for_suspended_start false 00:00:48 83 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:00:48 354 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:00:48 354 for_suspended_start false 00:00:48 354 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:00:49 682 audio_buffering_state BUFFERING_HAVE_NOTHING 00:00:49 682 for_suspended_start false 00:00:49 682 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:00:49 966 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:00:49 966 for_suspended_start false 00:00:49 966 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:00:51 538 audio_buffering_state BUFFERING_HAVE_NOTHING 00:00:51 539 for_suspended_start false 00:00:51 539 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:00:52 162 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:00:52 162 for_suspended_start false 00:00:52 162 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:00:52 175 video_buffering_state BUFFERING_HAVE_NOTHING 00:00:52 356 video_buffering_state BUFFERING_HAVE_ENOUGH 00:00:55 549 audio_buffering_state BUFFERING_HAVE_NOTHING 00:00:55 549 for_suspended_start false 00:00:55 549 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:00:56 761 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:00:56 762 for_suspended_start false 00:00:56 762 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:01:03 356 audio_buffering_state BUFFERING_HAVE_NOTHING 00:01:03 357 for_suspended_start false 00:01:03 357 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:01:04 573 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:01:04 573 for_suspended_start false 00:01:04 573 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:01:04 576 video_buffering_state BUFFERING_HAVE_NOTHING 00:01:04 767 video_buffering_state BUFFERING_HAVE_ENOUGH 00:01:10 930 audio_buffering_state BUFFERING_HAVE_NOTHING 00:01:10 930 for_suspended_start false 00:01:10 930 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:01:12 173 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:01:12 173 for_suspended_start false 00:01:12 173 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:01:12 175 video_buffering_state BUFFERING_HAVE_NOTHING 00:01:12 365 video_buffering_state BUFFERING_HAVE_ENOUGH 00:01:18 738 audio_buffering_state BUFFERING_HAVE_NOTHING 00:01:18 738 for_suspended_start false 00:01:18 738 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:01:19 983 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:01:19 983 for_suspended_start false 00:01:19 983 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:01:26 738 audio_buffering_state BUFFERING_HAVE_NOTHING 00:01:26 739 for_suspended_start false 00:01:26 739 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:01:27 991 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:01:27 992 for_suspended_start false 00:01:27 992 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:01:34 567 audio_buffering_state BUFFERING_HAVE_NOTHING 00:01:34 567 for_suspended_start false 00:01:34 567 pipeline_buffering_state BUFFERING_HAVE_NOTHING 00:01:35 803 audio_buffering_state BUFFERING_HAVE_ENOUGH 00:01:35 804 for_suspended_start false 00:01:35 804 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:01:36 400 event PAUSE 00:01:51 713 info Selected video track: [] 00:01:51 713 video_buffering_state BUFFERING_HAVE_NOTHING 00:01:51 718 video_buffering_state BUFFERING_HAVE_ENOUGH 00:01:51 718 for_suspended_start false 00:01:51 718 pipeline_buffering_state BUFFERING_HAVE_ENOUGH 00:01:51 720 pipeline_state kSuspending 00:01:51 722 pipeline_state kSuspended 00:03:45 762 info Selected video track: [2] 00:04:03 441 info Selected video track: []
,
Nov 7
Thanks for the log. I do see a lot of buffering state changes. We'll see whether we can repro here and get back to you.
,
Nov 7
I deleted #3 since it doesn't provide any useful info.
,
Nov 8
,
Nov 8
,
Nov 30
,
Nov 30
Not fixed. Problem persists. Logged out, restarted, updated, etc. Amazon Prime Video stutters approx. every 7 seconds except for on brand new "Prime Original" titles, ads, and trailers. Thanks for your help.
,
Dec 1
Hi, It is fixed in Chrome 71. Can you check the Chrome version?
,
Dec 1
Version 70.0.3538.110 (Official Build) (64-bit), just updated yesterday. When does 71 release?
,
Dec 3
ChromeOS is scheduled to be updated to version 71 next week. Or you can switch to beta channel to get Chrome 71 early. |
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Comment 1 by dalecur...@chromium.org
, Nov 6