Hi,

We also have a report for Dell Chromebook 11 3189 for the same issue.

case# 17450751

Also multiple Dell 3120

Hi,

We have been able to reproduce this issue with long email addresses. 

++case 17464506 70.0.3538.76 kip

Hello Team, do we have an update/workaround (that doesn't involve wiping/restoring the device) for this issue at the moment? Thanks.

++ case 17373161 CrOS 69, qawks

Moving to P0 since it breaks something very basic which was working and is now broken. Can we repro this internally ?

The issue is currently affecting 16 enterprise customers. 
Can we get an Eng owner on this?

++ EDU customers, case 17500287 and 17464733. Issue reproducible on several models running Chrome OS 69 and 70.0.3538.76.

Screenshots and video recordings https://drive.google.com/corp/drive/u/0/folders/12P1kR0A0UeOH5e-z0t8w8r1-60Gy5zzu

@jdufault: Could you help us find the proper owner for this issue?

There are 19 cases where customers are affected by this issue.
The issue is easily reproducible on M70 with very long usernames - I was able to reproduce it on my test domain.

I've shared a test domain user credential with you on Valentine:
username: super.duper.long.and.redundant.username@devicetse.com

qnnguyen@ is working on this, should be fixed by https://chromium-review.googlesource.com/c/chromium/src/+/1330206.

As a workaround, you can hit 'Enter' on the keyboard

I believe after that CL lands this will be fixed on master, but likely more than just that CL will need to get merged back.

Thanks for the update! The 'Enter' workaround didn't work for me. 
Could you give more details on the workaround? 

I believe the CL linked is for a separate issue (overlapping with other UI elements), rather than long usernames hiding the remove-user button.

Re the workaround:

1. tab to the dropdown
2. enter to activate popup window
3. enter to 'remove user'
4. enter to 'confirm remove user'

Re the CL: ack, I think it is somewhat related though because the button cannot be interacted with below the shelf when visible, so just merging the fix for the bubble bounds will probably not be enough

Changing to P1, since there is a workaround provided in c#19.

I think the window is too tight for M70 stable refresh, considering that M71 stable cut is coming soon.

The following revision refers to this bug:
  https://chromium.googlesource.com/chromium/src.git/+/96f5ccc36864e1cf5867211d7d0eea29fa2d7c80

commit 96f5ccc36864e1cf5867211d7d0eea29fa2d7c80
Author: Quan Nguyen <qnnguyen@chromium.org>
Date: Wed Nov 14 02:16:25 2018

cros: Fix long emails messing up Remove User button placement

The email label now uses the same layout rule as the user name label, which
fixes the same bug, but for long emails rather than long user names.

Bug:  902362 
Change-Id: Icfde3129078ffd6a5977b388210bf2773e0ee405
Reviewed-on: https://chromium-review.googlesource.com/c/1334827
Commit-Queue: Quan Nguyen <qnnguyen@chromium.org>
Reviewed-by: Jacob Dufault <jdufault@chromium.org>
Cr-Commit-Position: refs/heads/master@{#607864}
[modify] https://crrev.com/96f5ccc36864e1cf5867211d7d0eea29fa2d7c80/ash/login/ui/login_bubble.cc
[modify] https://crrev.com/96f5ccc36864e1cf5867211d7d0eea29fa2d7c80/ash/login/ui/login_bubble_unittest.cc

If we're okay with getting this into M71, I can merge this fix. Would be good to have another person confirm it working. The CL isn't in canary just yet, so we can wait until then, or someone can patch it into their DUT and test it out.

Moving to M71, window is closed for M-70. Please test on ToT before requesting merge to M-71.

Dell 3189 Issues here too.  Some users show the remove option, some can click in the black, and some don't show it at all. 

qnnguyen@: Support is OK with merging the fix to M71. We'll test it out in canary. Thanks for the quick turnaround.

Any updates regarding verification for this?

If verified, I can merge today :)

@qnnguyen: Please merge to M71. Let us know which version will the fix be in in canary. Thanks!

The following revision refers to this bug:
  https://chromium.googlesource.com/chromium/src.git/+/3f894edfe584757e548d9b49a8505195e80b845b

commit 3f894edfe584757e548d9b49a8505195e80b845b
Author: Quan Nguyen <qnnguyen@chromium.org>
Date: Tue Nov 20 00:07:05 2018

cros: Fix long emails messing up Remove User button placement

The email label now uses the same layout rule as the user name label, which
fixes the same bug, but for long emails rather than long user names.

Bug:  902362 
Change-Id: Icfde3129078ffd6a5977b388210bf2773e0ee405
Reviewed-on: https://chromium-review.googlesource.com/c/1334827
Commit-Queue: Quan Nguyen <qnnguyen@chromium.org>
Reviewed-by: Jacob Dufault <jdufault@chromium.org>
Cr-Original-Commit-Position: refs/heads/master@{#607864}(cherry picked from commit 96f5ccc36864e1cf5867211d7d0eea29fa2d7c80)
Reviewed-on: https://chromium-review.googlesource.com/c/1343052
Reviewed-by: Quan Nguyen <qnnguyen@chromium.org>
Cr-Commit-Position: refs/branch-heads/3578@{#764}
Cr-Branched-From: 4226ddf99103e493d7afb23a4c7902ee496108b6-refs/heads/master@{#599034}
[modify] https://crrev.com/3f894edfe584757e548d9b49a8505195e80b845b/ash/login/ui/login_bubble.cc
[modify] https://crrev.com/3f894edfe584757e548d9b49a8505195e80b845b/ash/login/ui/login_bubble_unittest.cc

Here's a summary of the rules that were executed: 
 - OnlyMergeApprovedChange: Rule Failed -- Revision 3f894edfe584757e548d9b49a8505195e80b845b was merged to refs/branch-heads/3578 branch with no merge approval from a TPM! 
Please explain why this change was merged to the branch!
 - AcknowledgeMerge: Notification Required -- 

The following revision refers to this bug: 
https://chromium.googlesource.com/chromium/src.git/+/3f894edfe584757e548d9b49a8505195e80b845b

Commit: 3f894edfe584757e548d9b49a8505195e80b845b
Author: qnnguyen@chromium.org
Commiter: qnnguyen@chromium.org
Date: 2018-11-20 00:07:05 +0000 UTC

cros: Fix long emails messing up Remove User button placement

The email label now uses the same layout rule as the user name label, which
fixes the same bug, but for long emails rather than long user names.

Bug:  902362 
Change-Id: Icfde3129078ffd6a5977b388210bf2773e0ee405
Reviewed-on: https://chromium-review.googlesource.com/c/1334827
Commit-Queue: Quan Nguyen <qnnguyen@chromium.org>
Reviewed-by: Jacob Dufault <jdufault@chromium.org>
Cr-Original-Commit-Position: refs/heads/master@{#607864}(cherry picked from commit 96f5ccc36864e1cf5867211d7d0eea29fa2d7c80)
Reviewed-on: https://chromium-review.googlesource.com/c/1343052
Reviewed-by: Quan Nguyen <qnnguyen@chromium.org>
Cr-Commit-Position: refs/branch-heads/3578@{#764}
Cr-Branched-From: 4226ddf99103e493d7afb23a4c7902ee496108b6-refs/heads/master@{#599034}

This problem has not been fixed.
The problem continues to be occurring on my Acer C720 chromebook.
When I set Japanese language to Sign-in language.
The user deletion screen can not be found out　and it will overlap with the shelf bar.
I am guessing chrome books which have 11 inch display still have the issue.

I have tested this behavior on chrome version 71.0.3578.94.

qnnguyen@

As #34 reported,
The issue still persists after upgrade to 71.0.3578.94 with Display Chrome OS in JP Language.
I’ve also tested a few other languages, such as Chinese (Traditional) and Hindi, but those languages are not affected. 

I’ve took a repro video, so please refer to it.
https://drive.google.com/open?id=1q4-9fMshSPlS51TbdEemMui4hVtxks0l

Device and OS info.
ASUS Chromebook Flip C100PA veyron_minnie
71.0.3578.94 (11151.59.0 (Official Build) beta-channel)
Google_Veyron_Minnie.6588.237.0

Please let me know if it is separate issue, otherwise I will create a new bug case.

@ryutas: thanks for reporting. Could you open a new crbug for this?
The symptom looks different from what the bug is open on, which text overflow causing the button to go out of frame. 

@qnnguyen: could you revisit this issue? It is still happening for Japanese customers, see c#37 and  crbug.com/917308 .