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Issue 902045 link

Starred by 3 users
Status: Unconfirmed
Owner:
█ upatil@google.com
Last visit > 30 days ago
Cc:
omrilio@chromium.org
xiaoh...@chromium.org
█ jwimbush@google.com
chrome-os-gcon-escalation@google.com
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Error Message: "The Google Assistant doesn't speak this language", although it does

Reported by norb...@rittel.de, Nov 5 
UserAgent: Mozilla/5.0 (X11; CrOS x86_64 11210.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3593.0 Safari/537.36
Platform: 11210.0.0 (Official Build) dev-channel panther

Steps to reproduce the problem:
1. Enable chrome://flags/#enable-native-google-assistant
2. Switch the Chrome OS UI language to German.
3. Try to activate Google Assistant via Search + A

What is the expected behavior?
The Assistant window should come up.

What went wrong?
Google Assistant replies (in German) that it does not speak this language (screenshot 1).

However when you switch the Chrome OS UI language to English and activate the Assistant it understands and answers in German just fine (screenshot 2).

For better testing this should be fixed.

Did this work before? N/A 

Chrome version: 72.0.3593.0  Channel: dev
OS Version: 11210.0.0
Flash Version:
Screenshot 1 - Assistant Error.png
71.8 KB View Download
Screenshot 2 - Assistant working in German.png
214 KB View Download

Comment 1 by dtapu...@chromium.org, Nov 5

Components: UI>Shell>Assistant

Comment 2 by zacc...@gmail.com, Jan 17 (5 days ago) 

Same happens with Italian language. However it worked in dev channel a few builds ago

Comment 3 by trumbull@chromium.org, Jan 18 (4 days ago)

Cc: omrilio@chromium.org
Labels: Hotlist-ConOps-Channel-Beta M-72 Hotlist-ConOps-CrOS Hotlist-ConOps-Source-Feedback
Summary: Error Message: "The Google Assistant doesn't speak this language", although it does (was: Google Assistant tells it doesn't work in German, although it does)
Getting multiple user reports about this on Pixelbook devices on 72.0.3626.49 beta:

https://listnr.corp.google.com/report/85904618771
https://listnr.corp.google.com/report/85906769484
https://listnr.corp.google.com/report/85901006950
https://listnr.corp.google.com/report/85908659607
https://listnr.corp.google.com/report/85907027371

Mostly from users on English (Australia)

Comment 4 by omrilio@chromium.org, Jan 18 (4 days ago)

Cc: xiaoh...@chromium.org
Owner: upatil@google.com
We have a lot of reports of users receiving "assistant can't speak this language" in Beta channel. Can we make sure that if Assistant doesn't know the local language it falls back to English.

Comment 5 by omrilio@chromium.org, Jan 18 (4 days ago)

Cc: jwimbush@google.com

Comment 6 by trumbull@chromium.org, Jan 18 (4 days ago)

Labels: Hotlist-gCon-Source-Feedback

Comment 7 by trumbull@chromium.org, Jan 18 (4 days ago) 

Reports in C#3 are all about Australian English from Eve devices on M72.

Other user reports about this issue:
(1) Dutch, Eve device on M72: https://listnr.corp.google.com/report/85842042564
(2) Russian, Eve device on M71: https://listnr.corp.google.com/report/85880948683
(3) Japanese, Eve device on M71: https://listnr.corp.google.com/report/85687623737

Previous reports in this bug about German & Italian, but did not find a corresponding user feedback report.
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