Google Play: "Account Action Required" notification after changing domain password |
|||
Issue descriptionChromeOS version: 69.0.3497.120 ChromeOS device model: Reef Case#: 17275072 Description: After changing password on Active Directory a notification from Google Play services shows up saying 'Account action required'. Tapping on the Account Action Required notification will open the Google Play Services and display the 'Checking info' message. After displaying the Checking info message for a couple of seconds the Google Play Services will close itself without resolving the issue & the Account Action Required error persists. This makes Chromebooks unable to install and run Android applications Steps to reproduce: 1. Sign into a Enterprise Enrolled Chromebook. 2. Change the domain password and wait for it to sync to the Google Account. 3. The Chromebook should receive the Sign-In error 4. Sign out of the Chromebook. 5. Sign back into the Chromebook as the same user using the new credentials. 6. Enter the old password as requested to unlock local data. Current Behavior / Reproduction: A popup notification with 'Account Action required' message is displayed from Google Play Expected Behavior: Google Play syncs the password seamlessly without errors/notifications Drive link to logs: https://drive.google.com/open?id=13_nT3-oOx6ZhU_QvYVjcPTnyZtofhuq5 A PDF with screenshots and step-by-step explanation: https://drive.google.com/open?id=1xaiw0XhAj6U8gzJSz36qtKhvn-ME58R6
,
Nov 8
the customer has SSL inspection in place. I've asked to try with open network.
,
Jan 11
Hello! This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time. - If you are currently working on this bug, please provide an update. - If you are currently affected by this bug, please update with your current symptoms and relevant logs. If there has been no updates provided by EOD Thursday, 01/17/19 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary. Thank you!
,
Jan 17
(5 days ago)
Due to lack of action this bug has been Archived. If work is still being done on this issue or you are still experiencing this issue please feel free to re-open with the appropriate information. |
|||
►
Sign in to add a comment |
|||
Comment 1 by ykrychala@google.com
, Nov 5