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Issue metadata

Status: Archived
Owner: ----
Closed: Nov 15
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Gmail is having authentication problems

Reported by denoonan@gmail.com, Oct 31

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.77 Safari/537.36

Steps to reproduce the problem:
1. log in
2. 
3. 

What is the expected behavior?

What went wrong?
it keeps happening but doesn't get fixed no matter what.
I can see mail and use gmail but message won't go away

Did this work before? N/A 

Chrome version: 70.0.3538.77  Channel: stable
OS Version: 10.0
Flash Version: 

Why do I keep getting this message for past 2 months?
 
2018-10-11gmail problem.jpg
125 KB View Download
Labels: Needs-Triage-M70
Not sure what to do with that response.
Labels: Needs-Feedback
Do you have an extensions, firewalls or proxies set up? Have you tried disabling them?


I only have one extension -  McAfee

[image: image.png]

I would rather live with authentication warning than disable security
No other special proxies or firewalls that I know of.  Gmail worked fine
(for
years) until a few months ago.  McAfee has been on system for over a year.
Project Member

Comment 5 by sheriffbot@chromium.org, Oct 31

Cc: dtapu...@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Components: Internals>Network
Labels: Needs-Feedback
Does it work correctly when McAfee is disabled? You can re-enable it afterwards.
I disabled Mcafee, and rebooted.  When I login to Gmail, I get same message.
so that was not the cause.
Project Member

Comment 8 by sheriffbot@chromium.org, Nov 1

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: viswa.karala@chromium.org
Components: Internals>Network>Auth
Labels: Triaged-ET Needs-Feedback
Unable to reproduce the issue from our end on chrome reported version# 70.0.3538.77 using Windows-10.

@Reporter: Could you please try to test this issue by creating a new person and let us know if the issue still persists.
Note: Tentatively adding Internals>Network>Auth component to it.

Thanks!
Components: -Internals>Network>Auth
Could you also attach a NetLog per the instructions below? Thanks!
https://dev.chromium.org/for-testers/providing-network-details

Removing Network>Auth. Auth there means HTTP-level auth, which is unlikely the issue.
Sorry, I am not a developer.  I can't help you fix the software.  I do not
even care if it ever gets fixed.  I have spent more time on it than it's
worth.
I'm moving back to my aol mail browser.
Project Member

Comment 12 by sheriffbot@chromium.org, Nov 2

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
That error could mean all kinds of issues at any layer of the stack. (Maybe there's a problem in Chrome's loading bits, maybe Chrome's JavaScript bits. Maybe it's not in Chrome right now and it's a Gmail or Google auth issue.)

We'd like to help you, but we'll need a bit more details to diagnose your problem. Otherwise, we'll just need to close this ticket.
Status: Archived (was: Unconfirmed)
Archiving due to no response from reporter.

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