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Issue metadata

Status: Started
Owner:
Last visit > 30 days ago
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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OTA update UI strings unclear

Project Member Reported by jessejames@chromium.org, Oct 30

Issue description

Chrome Version: 70.0.3538.22 (Official Build) dev (64-bit)
Firmware: Google_Nautilus.10431.73.0

What steps will reproduce the problem?
(1) Ensure active/provisioned LTE connection
(2) Open Network panel in Quick Settings
(3) Disable Wi-Fi
(4) Visit chrome://settings/help to check for new updates

What is the expected result?
(5) [TBD] string clarifying that while OTA updates will not be downloaded automatically, it is still possible to download an OTA by clicking the "Check for updates" button

What happens instead?
(5) "You are currently connected to the Mobile data network. Automatic updates only happen over Ethernet or Wi-Fi." (screenshot attached)
 
Screenshot 2018-10-18 at 1.58.39 PM.png
46.8 KB View Download
@Jon Ann, would you mind taking a look at this and letting us know what you recommend in terms of a more obvious string?
Status: Started (was: Untriaged)
Hi Jesse or anyone, what is user doing that brings them to this screen? 
The user's Chromebook is connected to the mobile network but is not connected to Wi-Fi, and the user has manually navigated to the chrome://settings/help page (typically accessed via Settings > About Chrome OS).

If the user was connected to Wi-Fi, any available OTA updates would download silently in the background and just notify the user when a restart is needed; this download does not occur automatically when the user is connected solely to the mobile network, however, due to data usage concerns.

At the time this screen is shown, we don't yet know if an OTA update is available - if the user clicks the button to the right, they will either be told that no updates are available, or IF an update is available, they will be shown its total size and will need to confirm again that they want to download the file using the mobile network.
String for review:


<Notification text>

See if you’re on the current version of Chrome OS. If not, you can update now over your mobile network, or wait until you connect to Wi-Fi.

<button>
Check for updates

Owner: jessejames@google.com
Owner: r...@chromium.org
Hi Rahul, Jesse is OOO...can you take a look at this string and see if it's ok, or lmk if Ineed to ask someone else? 

Thanks,
Jon Ann
fwiw, I find "If not" part little ambiguous - on first reading I actually read it as "If you don't want to see", rather than "If you're not on the current version of Chrome OS".

Also, given that the UI is supposed to ask the user to confirm download if they're on a metered network (provided the update is found), we might want to emphasize more that the download will not start without user confirmation - I think this is not clear from the current message (it sounds more like we're letting the user know they can download the update over mobile network).

Comment 9 by rkc@google.com, Jan 17 (6 days ago)

Owner: jhawkins@chromium.org
James now owns connectivity in Chrome OS UI, over to him.

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