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Starred by 2 users
Status: Unconfirmed
Owner: ----
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EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Camera App/Screencastify Unable to Access Camera or Record Desktop

Reported by wgib...@htps.us, Oct 30 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
Platform: 11151.11.0 (Official Build) beta-channel reef-unibuild (electro basking pyro sand snappy alan bigdaddy)

Steps to reproduce the problem:
1. Launch Camera App
2. OR use Screencastify extensionn to try to record webcam or desktop

What is the expected behavior?
App will launch, or screencastify will record webcam or desktop

What went wrong?
The app will not launch, and Screencastify can not record webcam or desktop

WebStore page: 

Did this work before? Yes 

Chrome version: 71.0.3578.21  Channel: beta
OS Version: 71.0.3578.21
Flash Version: 31.0.0.122 /opt/google/chrome/pepper/libpepflashplayer.so

Supporting video/screenshots/Version Info:
https://drive.google.com/drive/folders/1vXPsEtaJdzCFsj1o2OTJZOlUXnUKV4ZT

Tested on Acer R751TN-C5P3

Comment 1 by wgib...@htps.us, Oct 30 

Further testing shows that the Hangout App can access the camera.
The Camera app can not be launched from the dock, but can be launched from a search or via a web store link.

The issue seems to be with how the dock and extensions attempt to launch the camera.

Comment 2 by wgib...@htps.us, Oct 30 

Another note on reproducing the issue:
Upgrade to 71, Reboot (to complete)
Issue does not present itself
Reboot (at your discretion, unprompted)
Issue presents itself

Comment 3 by nduncan...@htps.us, Oct 30 

Policies, debug, and os about screens from an affected unit.
debug-logs_20181030-153935.tgz
2.6 MB Download
policies.json
19.3 KB View Download
About Version.pdf
77.8 KB Download

Comment 4 by nduncan...@htps.us, Oct 30 

Affected device serial that logs were pulled from:
NXGNJAA002821003A17600

Comment 5 by wgib...@htps.us, Oct 31 

Video uploaded via existing Drive share showing:
No Screencastify extension
Successful launch from webstore/pin
Unsuccessful launch from device/pin

Comment 6 by wgib...@htps.us, Oct 31 

The issue is now being reported on different model (CTL J4) devices running the stable channel.  Reproducible in the same way (can't launch from the device dock or device search, but can launch from web store).  Additional files placed into shared drive.

Specific Details provided in G Suite support request: Device SN,Device OU, User, User OU

Comment 7 by m...@screencastify.com, Oct 31 

Hi,
This is not a Chromium issue. 

Screencastify does not support Chrome 71 yet (which was just released as beta today for ChromeOS,  https://chromereleases.googleblog.com/2018/10/beta-channel-update-for-chrome-os_31.html). We (Screencastify) will get this fixed before hits Chrome 71 hits the stable channel.


Devices on the stable channel should not receive Chrome 71 yet though.

Comment 8 by wgib...@htps.us, Oct 31 

Thank you for clarifying the Screencastify extension's behavior.

It looks like the issue is then squarely with the Camera app, when launched from the device.

Comment 9 by m...@screencastify.com, Nov 1 

Update: We shipped an Screencastify update in the meanwhile which fixes the issue with Chrome 71.
►

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