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Issue 899581 link

Starred by 2 users

Issue metadata

Status: Untriaged
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Android
Pri: 3
Type: Bug



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I can't payment through paytm. When I payment the massage show that please update your system web view software

Reported by prateek....@gmail.com, Oct 29

Issue description

THIS TEMPLATE IS FOR FILING BUGS ON THE ANDROID SYSTEM WEBVIEW. GENERAL WEB
BUGS SHOULD BE FILED USING A DIFFERENT TEMPLATE!

Device name: vivo nex
Android version: 8.1
WebView version (from system settings -> Apps -> Android System WebView):68.0.3440.91
Application:paytm
Application version:7.4.2

URLs (if applicable):



Steps to reproduce:
(1)
(2)
(3)

Expected result:


Actual result:


 
Screenshot_20181029_081627.jpg
488 KB View Download
Labels: Needs-triage-Mobile
 Issue 900097  has been merged into this issue.
Cc: jbanavatu@chromium.org chelamcherla@chromium.org
Labels: WV-Triaged Needs-Feedback
@Reporter: Thanks for filing this issue!Could you please provide detailed description and steps to reproduce. Also, please share screencast of the issue and please confirm if this is reproducible on any other devices or Pixel devices.

Thanks!


Thanks for the report. Please follow the below steps for WebView --

In Android N the WebView and Chrome packages were combined in order to reduce the update size for users. Updating Chrome also updates WebView. This means that in the Play store the WebView package will appear to be permanently disabled. The Play store WebView entry is only relevant for users with older operating systems, and users who have decided to disable Chrome.

If you need, or are being asked by an application, to update WebView, the action you should take now is to UPDATE CHROME. This should resolve any issues you are currently experiencing.

We would also like to understand what led you to file this bug so that we can reduce the number of users experiencing this issue and work with application developers to direct users to the correct Play store page.

If an application has directed you to update WebView, and sent you to the WebView page in the Play store to do so, please comment on this bug to tell us which application did so.

Finally, if updating Chrome does not stop the application from redirecting you to the Play store, please also provide that information on this bug.
Cc: -chelamcherla@chromium.org satyavat...@chromium.org sindhu.chelamcherla@chromium.org
Satya, have we seen this kind of error message coming via SMS before relating to paytm? Do you have any idea how we might contact the right person to get them to stop telling users the wrong thing?
Owner: satyavat...@chromium.org
Status: Assigned (was: Unconfirmed)
Owner: rmahanandigari@chromium.org
torne@,
Paytm is an India app, so I am not sure. I  will let India team to look and try this, update and then we will go from there.

rmahanandigari@,

Could you try and update the bug?
Thanks!
satya@ Unable to repro this issue as we don't have any testing sims and credit/debit cards here

Thanks!
Owner: satyavat...@chromium.org
India team has access to both SIMs and credit card for testing.  Please try again.
Owner: rmahanandigari@chromium.org
Owner: ----
Owner: satyavat...@chromium.org
Not able to verify due to unavailability of credit cards.
Owner: ----
Status: Untriaged (was: Assigned)
We can't repro/verify on our end.

prateek.chank@,  
Do u still see this issue? If not, let us now, we will close the issue.

Thanks

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