Issue metadata
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personal account - Sync is disabled by your administrator.
Reported by
tommyben...@gmail.com,
Oct 25
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 Steps to reproduce the problem: 1. 2. 3. What is the expected behavior? personal account do not have an administrator What went wrong? I cannot sync bookmarks from my personal account, when I go to settings it is written "Sync is disabled by your administrator." the account is tommybenshaul@gmail.com Did this work before? Yes Chrome version: 69.0.3497.100 Channel: n/a OS Version: 10.0 Flash Version:
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Oct 29
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Nov 2
tommybenshaul, could you post screenshots of chrome://sync-internals and chrome://policy here? That might help us diagnose what's going on.
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Nov 4
Hi, thank you for your quick response!, attached a screen shoot [image: image.png]
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Nov 4
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 4
I have done the step above, I have login with a different user (an email adders of a friend that have syn in his account) and the problem stayed. I should note that sync for me is working on all of my other devices
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Nov 5
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Nov 5
Thank you for the feedback. Could you please resend the screenshots of chrome://sync-internals and chrome://policy requested in comment#3? Please, use the bug page to send the images rather than replying to the email. https://bugs.chromium.org/p/chromium/issues/detail?id=898821 Thank you!
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Nov 6
Hi sorry for that,
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Nov 6
Thank you for the feedback! Could you please do the same for the following pages: chrome://sync-internals chrome://policy Just type those urls in the Chrome omnibox, take a screenshot and post it to the bug please. Thank you!
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Nov 6
Hi Mamir, Thanks for the quick response, attached are the files you requested
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Nov 6
Hi guys, I wish to truly thank you for all of your help. After Mamir last comment I went to the registry(win 10),It turns out that the problem cause is a security client update (installed on my computer) that changes the 'SyncDisabled' in the registry. Thank you for helping me resolve the problem Have a pleasant day.
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Nov 6
I'm glad to know that the issue has been resolved, and we are always happy to help as much as we can! I will close this bug then! |
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Comment 1 by phanindra.mandapaka@chromium.org
, Oct 26Labels: Needs-Feedback Triaged-ET