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Video not playing with Android using Chrome Data Saver
Reported by
charne.b...@unrulygroup.com,
Oct 23
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Issue descriptionUserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.67 Safari/537.36 Example URL: Steps to reproduce the problem: 2. On an Android phone, install Google Chrome from the Play Store. 3. On Google Chrome visit your desktop HTTP Server in Incognito mode or an HTTPS server. 4. On the test page, click the link to go to the video page. 5. In Chrome mobile settings, turn Data Saver mode on. 6. The video displayed will not play. This is the issue. What is the expected behavior? We expect the video to autoplay to completion. It is mentioned in Chrome Data Saver documentation that: "Data Saver won't work if you're on secure pages (addresses that start with https://) or if you're browsing in private with Incognito mode." However, this does not seem to be the case. What went wrong? It does not play past the first frame when Data Saver mode is switched on within Chrome on Android Did this work before? N/A Is it a problem with Flash or HTML5? N/A Does this work in other browsers? Yes Chrome version: 70.0.3538.67 Channel: stable OS Version: Flash Version: Contents of chrome://gpu:
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Oct 24
As per comment #0, the issue seems to be related to OS-Android. Hence, adding appropriate OS label. Thanks...!!
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Oct 24
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Oct 25
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Oct 26
charne.banger@ -- Thanks for reporting this issue. Could you please share Sample URL's where the issue can be reproduced. Also, please share the device details including the OS version where the issue is reproduced. This would help us in reproducing at our end and triaging the issue further. Thanks!
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Oct 26
Hello pnangunoori@ - sure thing. Model: Samsung Galaxy S8 Android version: 7.0.0 Chrome version: 70.0.3538.64 URL 1: https://www.dailymail.co.uk/tvshowbiz/article-6306573/Inside-Soap-Awards-Hollyoaks-star-Ali-Bastian-puts-loved-display-fianc-David-OMahony.html Video Placement: div class=”teads-inread” (Created asynchronously) URL 2: https://formats.unruly.co/demos/in-article/driving.co.uk/index.html?unruly_override=4871820 Video Placement: div class=”unruly_in_article_video_container” (Created asynchronously) Model: Pixel 2 XL Android version: 9.0.0 Chrome version: 70.0.3538.64 URL 1: https://www.dailymail.co.uk/tvshowbiz/article-6306573/Inside-Soap-Awards-Hollyoaks-star-Ali-Bastian-puts-loved-display-fianc-David-OMahony.html Video Placement: div class=”teads-inread” (Created asynchronously) URL 2: https://formats.unruly.co/demos/in-article/driving.co.uk/index.html?unruly_override=4871820 Video Placement: div class=”unruly_in_article_video_container” (Created asynchronously) ************************************************** URL 1 seems to be flakey on the Pixel 2 XL phone. Sometimes it works, sometimes it doesn't. Please make sure to test the URL's in Chrome on mobile, with Data Saver mode on. Thanks!
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Oct 26
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 2
Hello pnangunoori@ and Chrome bug team Just wanted to let you know that we tested this issue with the Chrome 71 beta and we’re experiencing similar problems. It doesn’t seem to have resolved the issue across the different Android devices. Has there been any progress since we sent the information above, we are keen to resolve the issue as soon as possible so are happy to assist further if needed?
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Nov 6
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Nov 6
Navigated to URLS in comment#6 and no video is seen using Pixel 2 XL/Android 9, attaching screencast for reference. @charne.banger: Could you please check the video and let us know if we miss anything? Also could you please elaborate step-2 , visit your desktop HTTP Server in Incognito mode or an HTTPS server. Screencast on reproducing the issue would help in further triaging. Thanks!
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Nov 6
Please find video here https://drive.google.com/file/d/14L1mV9jVlHN7Vzlvp4KMDzsNDARWMZr3/view?usp=drivesdk
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Nov 6
@chelamcherla I watched your video and saw that you scrolled too fast - you just missed the video advert - it was in the process of expanding into view. Data Saver won't work if you're on secure pages (addresses that start with https://) or if you're browsing in private with Incognito mode. That's what my comment meant.
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Nov 6
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Nov 6
This is a known issue, bengr@ can you triage?
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Nov 7
How long has this been a known issue? Do we have any ideas on when there might be a fix released for this?
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Nov 7
It's been like this as long as data saver has existed. There are plans to change, but I don't know the timeline.
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Dec 11
Robert: Can you check if this is related to autoplay? And, if so, dup into an existing bug. Thanks!
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Dec 11
Yep, this is because having Data Saver on blocks autoplay, even on HTTPS pages. I'm merging this into an active bug I'm working on which removes this behavior because it breaks sites like these. Coming soon to a Chrome release near you: https://chromium-review.googlesource.com/c/chromium/src/+/1363790 |
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Comment 1 by phanindra.mandapaka@chromium.org
, Oct 23