unable to load gmail on chrome
Reported by
dvsingh...@gmail.com,
Oct 22
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Issue description
Chrome Version : 69.0.3497.100
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari:OK
Firefox:not tried
IE/Edge:OK
What steps will reproduce the problem?
1.Open https://mail.google.com/mail/
2.
3.
What is the expected result?
open gmail login page
What happens instead of that?
giving error- This site can’t be reached
mail.google.com is currently unreachable.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_SSL_VERSION_INTERFERENCE
Please provide any additional information below. Attach a screenshot if
possible.
UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
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Oct 23
dvsingh523@ Thanks for the issue... This is likely due to a buggy antivirus, firewall, or proxy on your machine or network. Are you running Kaspersky anti-virus? If so, does it work if you disable it, specifically the "Scan encrypted connections" setting? It seems they recently shipped a bad update and broke stuff. Otherwise, what anti-virus, firewall, proxy, etc., do you run? It would also help us to get a NetLog of what occurred if you can reproduce it, see details here: https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details. Note: Reference Issue: 895155 and CC'ing Dev for further inputs on it. Thanks..!
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Oct 24
Kaspersky recently released a patch to fix their update. If you are still experiencing the issue, please try updating your Kaspersky AV install. If you aren't using Kaspersky or the problem remains after the update, please let us know the previously requested information. Otherwise, we'll close this bug in a couple days, feel free to file a new bug if you continue experiencing issues after the bug gets closed.
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Oct 26
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Comment 1 by swarnasree.mukkala@chromium.org
, Oct 23