in windows 7, version 70.0.3538.64 doesn't launch and is unresponsive
Reported by
rcastros...@gmail.com,
Oct 19
|
||||||
Issue description
Chrome Version : 70.0.3538.64
URLs (if applicable) :
Other browsers tested: Firefox, Internet Explorer
Add OK or FAIL after other browsers where you have tested this issue:
Safari: PASS/FAIL (Version)
Firefox: PASS/FAIL OK
Edge: PASS/FAIL OK
What steps will reproduce the problem?
(1) In my windows 7 computer, Chrome auto-updates to the version 70.0.3538.64. After it does, launching chrome results in windows that don't show the normal graphics of the program. Instead they show a stale version of the background. The program is unusable. Re-installing doesn't change the behavior.
(2) Downloading and installing an older version (69.*) fixes the problem. Unfortunatelly as soon as Chrome detects there is a new version avaliable it auto-updates and the problem starts again.
When in the bad state it is possible to blindly click on the stale graphics window to find where the menu (three dots) button is. The menu actually shows up. But any option ends up showing graphics on the main window. That still doesn't work. So reporting an issue or debugging from the application is not possible.
No other program is having issues.
What is the expected result?
What happens instead?
Please provide any additional information below. Attach a screenshot if
possible.
For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.
,
Oct 21
,
Oct 23
rcastroscorsi@ Thanks for the issue. Tested this issue on Windows 7 & 10 on the reported version 70.0.3538.67 and the latest Canary 72.0.3588.0 and unable to reproduce the issue. Could update to the latest Stable and couldn't observe any issues. Was able to launch Chrome and it is rendering as expected. Request you to restart your machine and retry the issue on a new chrome profile without any flags/extensions and update the thread with the observations. Thanks..
,
Oct 23
Hi, First, let me give you some more relevant information. The machine were I am seeing the problem is running a virtual windows 7 machine on a Linux host (Scientific Linux v6.10). I am using VMWare v 7.1.4. I did verify that other window 7 machines are working fine with the latest chrome. So this is not a general windows 7 issue. I did try to remove my user profile before installing chrome. It makes no difference. It doesn't render as soon as the new version is installed. I've unistalled - then rebooted - then install new. Same thing. The only way to get it to work is to install the older version and prevent it from updating. The last time I did: - Log off from chrome (old version) - Uninstall all extensions - Uninstall old version. - Reboot - install new version The installer renders the installation status screen OK, but as soon as chrome launches, it is rendering wrong. I am attaching a picture of the chrome window with stale graphics in the background and the three dot menu rendered. [image: image.png] Let me know if I can provide more information. Thanks
,
Oct 23
Just another detail. After launching the new version and waiting a while, a "Page Unresponsive" tab shows up in the bar below. See attached screenshot. (The paint background is again, stale graphics on top of what is supposed to be the Chrome window). [image: image.png]
,
Oct 23
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Oct 24
In addition to comment#3, tried testing the issue again on Windows 7 and Windows 10 by following steps as per comment#0. As the setup mentioned in comment#4 is not available TE end to triage the issue further. Hence, adding TE-NeedsTriageHelp label and requesting someone from the respective team to have a look into this and help in further triaging it. Thanks.!
,
Nov 16
*** UI Mass Triage *** We were unable to reproduce this bug. If this bug still reproduces for you, please reopen or file a new issue. Thanks! |
||||||
►
Sign in to add a comment |
||||||
Comment 1 by rcastros...@gmail.com
, Oct 19