video won't play on nyan_big |
||||||
Issue descriptionChromeOS version: 69.0.3497.95/120 https://drive.google.com/open?id=1ATsNdvzlIuCNOH7qhKlqcXDUE6nTOvXx ChromeOS device model: Acer Chromebook 13 CB5-311 nyan_big Case#: 17184861 Description: the customer tries to play a video on the site https://hegartymaths.com/ but it doesn't start if they disable hardware-accelerated video decoding within chrome://flags the video is working. with the same make and model device on 66 the video worked fine and without disabling this particular flag. Steps to reproduce: https://hegartymaths.com/ Watch Demo Video Current Behavior / Reproduction: video from the customer: https://drive.google.com/open?id=1pg_ueK8A9QGefnEzts8Itn-EhFCLJFMD Expected Behavior: Drive link to logs: https://drive.google.com/open?id=1XsVsHN6lbKRlJZSv_2Wwil1xtv6SfWHR
,
Oct 25
Note: the issue happens on Chrome OS 67 as well, seems like last working version was 66. Let me know if more information is needed.
,
Oct 29
Another customer has reported that a very similar issue and I could reproduce the reported issue as well. ChromeOS device model: Local test device: veyron minne Customer device:Candy Case#: 17253077 Repor step: 1. Open app.definedstem.com/share/ekp0h or any video playing website on Chrome 2. Play any video found inside the website - What's the actual result? Unable to play video with error "media playback was aborted..." if "Hardware-accelerated video decode" is enabled Log file from the customer. 2018-10-25 between 2:00 and 2:10 PM Central Time. https://drive.google.com/open?id=17TPwQUsQDNVlX5D2DAy5l-KS0F5MMoG5 From Local test device. Console log. https://drive.google.com/open?id=1yGXkE1MnkKaXReH5HeEkcZpsJu6RQ2A0 application-6044bc28fce16c89008ba8feb7f90f00a9aabe0f542cc1c81c3c8cedc0abd4c8.js:188 VIDEOJS: ERROR: (CODE:3 MEDIA_ERR_DECODE) The media playback was aborted due to a corruption problem or because the media used features your browser did not support. ot {code: 3, message: "The media playback was aborted due to a corruption…media used features your browser did not support."}code: 3message: "The media playback was aborted due to a corruption problem or because the media used features your browser did not support."__proto__: Object https://drive.google.com/open?id=1rzTZjFLRwirftGCkrG2i3ImRlEHQS46N Other screenshots. https://drive.google.com/open?id=1MzkJmXqpMrSby4l2nnhDFBgvasRIPpU8
,
Nov 13
Hi, Apologies but can we request an update for this bug? We have a customer who's students are affected with this issue and is waiting for the fix. Thanks.
,
Nov 14
hiro, can you please take a look and reassign as necessary?
,
Nov 14
Alex, would you be able to take a look please? Thank you.
,
Nov 14
Taking a look.
,
Nov 21
Problem is reproducible on R69-10895.94.0, but neither on R72-11277.0.0 nor on R70-11021.85.0. Since R70 will be rolling to stable soon, do we need to worry about this? Closing as WontFix for now, feel free to reopen if this requires extra attention.
,
Dec 3
I don't have that kind of HW, so I can't reproduce by myself. the customer tried with this release: 11021.81.0 / 70.0.3538.110 (it's the actual stable pushed for most of the devices) and it's still happening. Do you know if 11021.85.0 / 70.0.3538.114 (the version you tested) will be pushed to stable? there will be a respin of M70 ? I'm asking the customer to try with the beta release. (candy is still 11151.29.0/71.0.3578.49 instead of 11151.45.0/71.0.3578.71) |
||||||
►
Sign in to add a comment |
||||||
Comment 1 by cristob...@google.com
, Oct 24