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Issue 897000 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Oct 26
Cc:
davidben@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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mail.google.com is currently unreachable. ERR_SSL_VERSION_INTERFERENCE

Reported by xuob...@gmail.com, Oct 19 
Chrome Version       : 69.0.3497.100
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge:

What steps will reproduce the problem?
1. No access to Gmail from any browser (Chrome, Firefox)
2.
3.

What is the expected result?
See my emails

What happens instead of that?

<<<<<<<<<<<<<<<<<ERROR MESSAGE>>>>>>>>>>>>>>>>>>>>>>

"This site can’t be reached
mail.google.com is currently unreachable.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_SSL_VERSION_INTERFERENCE

<<<<<<<<<<<<<<<<<ERROR MESSAGE>>>>>>>>>>>>>>>>>>>>>>

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

Comment 1 by dtapu...@chromium.org, Oct 19

Cc: davidben@chromium.org
Components: Internals>Network>SSL
Labels: Needs-Feedback
@Reporter: This is likely due to a buggy antivirus, firewall, or proxy on your machine or network. Are running Kasperksy antivirus? If so, does it work if you disable it, specifically the "Scan encrypted connections" setting? It seems they recently shipped a bad update and broke stuff.

It would also help us to get a NetLog of what occurred if you can reproduce it, see details here:
https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details. CC'ing Dev for further inputs on it.

Comment 2 by phanindra.mandapaka@chromium.org, Oct 21

Labels: Needs-Triage-M69

Comment 3 by svaldez@chromium.org, Oct 24 

Kaspersky recently released a patch to fix their update. If you are still experiencing the issue, please try updating your Kaspersky AV install.

If you aren't using Kaspersky or the problem remains after the update, please let us know the previously requested information.

Otherwise, we'll close this bug in a couple days, feel free to file a new bug if you continue experiencing issues after the bug gets closed.

Comment 4 by svaldez@chromium.org, Oct 26

Status: WontFix (was: Unconfirmed)
►

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