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Issue 896976 link

Starred by 7 users

Issue metadata

Status: Duplicate
Owner:
Closed: Oct 19
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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Chrome crashing on lockscreen crashing upon entering credentials

Project Member Reported by leberly@chromium.org, Oct 19

Issue description

Google Chrome	71.0.3578.8 (Official Build) dev (64-bit)
Firmware Version	Google_Caroline.7820.384.0
Also on Google Eve

Steps to repro:

# Log in to Chromebook with any account
# Lock the screen, I used search + l
# On the lockscreen, unlock by entering the correct credentials
Expected: machine unlocks, Chrome hasn't crashed
Actual:
On Caroline, the lockscreen flickers and goes away, bringing you to the Login screen. After logging in, all of the windows are gone and you are prompted to recover from the crash

On Eve, the lockscreen flickers, you are brought back to your browser after the lockscreen unlocks, and all windows have crashed - you are prompted to recover

Repros 5/5 times. 

I'm not seeing crashes on the chrome://crashes screen. 


 
This happens on machines with multiple accounts or just one account. 
Blocking: 896978
Cc: abod...@chromium.org abodenha@chromium.org
Components: UI
Labels: ReleaseBlock-Beta M-71
Labels: -ReleaseBlock-Beta ReleaseBlock-Dev
Owner: hansberry@chromium.org
Status: Assigned (was: Available)
This is almost certainly issue 895937. +hansberry to confirm
Also seeing this on Cave.7820.384.0
Cc: dchan@chromium.org dcheng@chromium.org
Can we confirm the possible DUP in #4?   Any way we can get a dump to investigate?
Cc: jdufault@chromium.org
Jacob can we investigate why our lockscreen tests did not catch this?

It seems like it may be related to smart lock being enabled? We don't run the autotest (desktopui_ScreenLocker) with smart lock enabled.
Mergedinto: 895937
Status: Duplicate (was: Assigned)
Definitely a dupe of crbug.com/895937. Marking as such.
Blocking: -896978
In case it is helpful: I use 2fa, but not Smart Lock
Curiosity (and a broken Chromebook) is getting the better of me -- is there a way I could have view access to 895937 or 896978? I would love to see the progress (or potential workarounds).

Of course, you all have more pressing things to attend to than my own impatience! Thanks for working on this.
I'm not sure why crbug.com/895937 has restricted visibility, so I'd be uncomfortable lifting the restriction (to be clear, we prefer to have publicly visible bugs / code changes as much as possible). 

In any case, the fix has been found and will be present in the next dev-channel update. You can find the fix here [1], if you're morbidly curious. :) That update should be rolling out within the next day. Apologies for the inconvenience that this issue has caused!

1) https://chromium-review.googlesource.com/c/chromium/src/+/1287433
Just updated to 71.0.3578.21. Works wonderfully now.

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