new incognito window keyboard shortcut not working
Reported by
djrugged...@gmail.com,
Oct 18
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.67 Safari/537.36 Steps to reproduce the problem: 1. shift command n 2. press keys for action 3. regular new window open What is the expected behavior? when I tried the function new window page open. What went wrong? I am not sure but other laptops I have work but this one I'm on is not working at all. Did this work before? No Chrome version: 70.0.3538.67 Channel: stable OS Version: OS X 10.13.6 Flash Version: Please help me fix it..
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Oct 18
Sorry to ask where can I access Components: UI>Input>KeyboardShortcuts
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Oct 19
Thanks for your report - I can't reproduce this with 70.0.3538.67 on 10.13.6 (i.e., your exact setup) :( Some extra details that might help: * What locale / language is your machine set to? * What keyboard layout are you using? * In the "File" menu, what hotkey do you see for "New Incognito Window"?
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Oct 19
Will answer in the order you asked: 1) Language is English 2) QWERTY keyboard 3) Shift Command N
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Oct 19
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 21
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Oct 22
djruggedone@ Thanks for issue... Tried to reproduce the issue on reported chrome version 70.0.3538.67 using Windows 10.13.6. Attaching screencast for reference. Steps: --------- 1. Launched reported chrome 2. Opened new tab and clicked Shift Command N As we are observed that new incognito window opened @Reporter: Could you please review the attached screen-cast and confirm if anything being missed here and Request you to retry this issue with fresh profile without any extensions & apps or reset all the flags and let us know if issue still persists. Thanks..!
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Oct 22
Do you want me to retry the procedure etc. or is it for @Reporter to reproduce the procedure. Just want to make sure. Thanks.
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Oct 22
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 22
#8: #7 is one of our test engineers reporting that they can't reproduce this - which unfortunately makes two of us. I'm not sure why this would be behaving incorrectly. This is somewhat of a shot in the dark but does the command-shift-n shortcut work in Safari?
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Oct 23
As matter of fact it didn't work in Safari either makes me pause for concern.
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Oct 23
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 23
#11: Indeed. I guess the next things to check are: 1) In System > Keyboard > Shortcuts, is there some other shortcut that is bound to command-shift-n? Especially take a peek at "App Shortcuts" in there. 2) In System > Keyboard > Input Sources, what is your keyboard layout set to? 3) In System > Security & Privacy > Privacy, are there any apps that have Accessibility access? Those apps could be intercepting or interfering with cmd-shift-n maybe. This is moving out of the scope of Chromium bugs though so I'm not sure how much help I'll be able to provide :\.
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Oct 23
Ok will do and check those steps you mention let you know by the end of the day. Thank you for your time and helping me.
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Oct 23
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 23
Remarking Needs-Feedback per #14.
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Oct 24
Gonna answer in the order in comment 13: 1) I looked at it and see nothing interfering especially App Shortcuts 2) The keyboard is set to US-ABC 3) No and do not have apps interfering I am puzzled and confused what is causing the behavior. I even did a clean re-install on Mac OS High Sierra to correct it and nothing happen and it is doing the same thing with Safari. My next step is to a place where I normally go see what is going and correct it.
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Oct 24
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 25
Took it to a computer place and tech guys couldn't figure it out either. :( I'm gonna let it slide by using mouse to hover to click new private window. It is not the end of the world. LOL !!! Thanks for your time ! :)
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Oct 25
Per #11, the fact it doesn't work in Safari suggests something on the machine. Safari responds to Shift+Command+N. Marking WontFix I would strongly suggest reevaluating the keyboard on the machine.
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Oct 26
I will do that near the future Per: 19
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Oct 29
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Comment 1 by dtapu...@chromium.org
, Oct 18