New issue
Advanced search Search tips

Issue 896298 link

Starred by 1 user
Status: Duplicate
Merged: issue 895476
Owner: ----
Closed: Oct 17
Cc:
davidben@chromium.org
dtapu...@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



Sign in to add a comment

ERR_SSL_VERSION_INTERFERENCE trying to open Gmail

Reported by planet...@gmail.com, Oct 17 
Chrome Version       : 69.0.3497.100
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) : www.gmail.com
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari: -
    Firefox: FAIL
         IE: OK

What steps will reproduce the problem?
1. Open Chrome
2. Run www.gmail.com


What is the expected result?
Open Gmail


What happens instead of that?
It displays this page:

This site can’t be reached
mail.google.com is currently unreachable.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_SSL_VERSION_INTERFERENCE


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

If I disable "TLS 1.3" in chrome://flags/ it works fine.

Also, most Google service are working perfectly fine.
Only Gmail seems to have problems since this morning while I've not installed to update any component.

It's also suddenly not working on Firefox 62.0.3 64bits on the same computer while it works fine at the same time with IE and on another computer under Windows 10.

Comment 1 by dtapu...@chromium.org, Oct 17

Cc: davidben@chromium.org
Components: Internals>Network>SSL
Labels: Needs-Feedback

@Reporter: This is likely due to a buggy antivirus, firewall, or proxy on your machine or network. Are running Kasperksy antivirus? If so, does it work if you disable it, specifically the "Scan encrypted connections" setting? It seems they recently shipped a bad update and broke stuff.

It would also help us to get a NetLog of what occurred if you can reproduce it, see details here:
https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details. CC'ing Dev for further inputs on it. 

Thanks!

Comment 2 by planet...@gmail.com, Oct 17 

Hi,

Thanks for your quick reply!

In // I was doing additional tests and ended up on the same conclusion.
Indeed I have Kaspersky and indeed if I disable the "Scan encrypted connections" setting it works.
So what I've done is enabled the "Scan encrypted connections" setting, BUT... temporarily add as an exclusion "mail.google.com". It fixes the issue for Gmail awaiting a fix from Kaspersky.

Thanks!
Project Member

Comment 3 by sheriffbot@chromium.org, Oct 17

Cc: dtapu...@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by dtapu...@chromium.org, Oct 17

Status: WontFix (was: Unconfirmed)
Adding only a site exclusion you'll run into other sites that cause issues as well such as facebook, youtube.

Closing as reporter confirmed Kasperksy issue.

Comment 5 by davidben@chromium.org, Oct 17

Mergedinto: 895476
Status: Duplicate (was: WontFix)

Comment 6 by svaldez@google.com, Oct 17 

(Duping off the tracking bug to keep track of scope of impact)
►

Sign in to add a comment