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Issue 896275 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Oct 26
Cc:
davidben@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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ERR_SSL_VERSION_INTERFERENCE google mail is not opening

Reported by gazdada...@gmail.com, Oct 17 
Chrome Version       : 69.0.3497.100
OS Version: 10.0
URLs (if applicable) :google mail
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge:

What steps will reproduce the problem?
1. it is not possible to open a google mail
2.
3.

What is the expected result?
to open email 

What happens instead of that?
it shows mail.google.com is curently unreachable. ERR SSL VERSION INTERFERENCE

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
issue.png
14.0 KB View Download

Comment 1 by dtapu...@chromium.org, Oct 17

Cc: davidben@chromium.org
Components: Internals>Network>SSL
Labels: Needs-Feedback
Summary: ERR_SSL_VERSION_INTERFERENCE google mail is not opening (was: google mail is not opening)

@Reporter: This is likely due to a buggy antivirus, firewall, or proxy on your machine or network. As mentioned in comment #2 you are running Kasperksy antivirus? If so, does it work if you disable it, specifically the "Scan encrypted connections" setting? It seems they recently shipped a bad update and broke stuff.

It would also help us to get a NetLog of what occurred if you can reproduce it, see details here:
https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details. CC'ing Dev for further inputs on it. 

Thanks!

Comment 2 by svaldez@chromium.org, Oct 24 

Kaspersky recently released a patch to fix their update. If you are still experiencing the issue, please try updating your Kaspersky AV install.

If you aren't using Kaspersky or the problem remains after the update, please let us know the previously requested information.

Otherwise, we'll close this bug in a couple days, feel free to file a new bug if you continue experiencing issues after the bug gets closed.

Comment 3 by phanindra.mandapaka@chromium.org, Oct 24

Labels: Needs-Triage-M69

Comment 4 by svaldez@chromium.org, Oct 26

Status: WontFix (was: Unconfirmed)
►

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