Chromebook won't wake from sleep every since update 68
Reported by
25...@ghaps.org,
Oct 15
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 10895.78.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.120 Safari/537.36 Steps to reproduce the problem: 1. Close chromebook and open. Screen will not come on. 2. 3. What is the expected behavior? Should turn back on. If I put an older version of Chrome OS this problem goes away but if it updates I have the issues again. I manage 2000 chromebooks at my school and have had this issue on over 150 chromebooks so far. The 2 newest updates have not fixed the issue. What went wrong? Issue since update 68. Did this work before? Yes 67 Chrome version: 69.0.3497.120 Channel: stable OS Version: 10895.78.0 Flash Version:
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Oct 15
After reproducing and chromebook is functional, file a feedback (Shift+Alt+i) and add 895439 to the description.
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Oct 15
Similar/same description as with issue 885317.
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Oct 23
25013@ghaps.org, does holding the brightness-up key turn the display back on? Does the LED on the side of the device indicate that it's awake or asleep after you open the lid? And yes, please file a feedback report as requested in #2.
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Oct 23
Holding the brightness key up does not turn it on, and the LED on the side of the device will show that it is asleep when I open the lid, and also the Chromebook would only turn on if I kept on clicking my power and refresh button.
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Oct 23
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 23
Todd or Sameer, any ideas? The LED showing S3 after the power button being pressed isn't something I've heard of before. I think we'll need a feedback report to investigate further, though. It's not even clear which device model(s) are affected.
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Oct 23
Yes, that is certainly not expected. One possibility I can think of is if the lid appears closed due to magnets etc. We disable keyboard input in those cases I believe (Power+Refresh would still work since that ties to a hardware circuit). 25013@ghaps.org: could you try suspending the system using the search+shift+L key combination, and then try to wake the system up using keystrokes?
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Oct 24
Also please file feedback report as mentioned in #2 if you haven't already. The logs will hopefully identify why device is entering standby.
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Dec 18
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Comment 1 by dtapu...@chromium.org
, Oct 15