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Issue metadata

Status: WontFix
Merged: issue 893958
Owner: ----
Closed: Oct 26
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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mail.google.com is currently unreachable.

Reported by chirocha...@gmail.com, Oct 12

Issue description

Chrome Version       : 69.0.3497.100
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge:

What steps will reproduce the problem?
1.
2.
3.

What is the expected result?


What happens instead of that?


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36



 
also www.facebook.com unreachable
Mergedinto: 894810
Status: Duplicate (was: Unconfirmed)
Components: Internals>Network>SSL
Labels: Needs-Feedback
Status: Unconfirmed (was: Duplicate)
(It's likely a duplicate, but we'd actually rather keep them separate so we can keep track of who is reporting what. Though, yeah, our assumption is that some anti-virus or other vendor messed up recently and is causing a flurry of reports.)


This is likely due to a buggy antivirus, firewall, or proxy on your machine or network that is breaking with newer versions of TLS (TLS 1.3). Do you have any of those on your machine? If so, which ones?

It would also help us to get a NetLog of what occurred if you can reproduce it, see details here:
https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details

Thanks!
so how come I can log in with edge ???
Project Member

Comment 5 by sheriffbot@chromium.org, Oct 12

Cc: davidben@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Edge hasn't yet deployed TLS 1.3.

We actually didn't even change anything related to TLS 1.3 recently, so probably your antivirus, firewall, or whatever messed up a recent update.

Could you provide the requested information? 
I am running Kaspersky 2018, up to date
I cannot any web site with chrome but with edge I can !!!
Thanks! Can you also provide a NetLog per the link above?
Again, we haven't changed anything related to TLS recently in Chrome, and Edge has not yet deployed TLS 1.3. It sounds like Kaspersky may have messed up a recent update. Thanks for the info, that is a very promising lead!
Project Member

Comment 11 by sheriffbot@chromium.org, Oct 12

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
(Nope, still waiting for the NetLog.)
I cannot sign in on a laptop at work to gmail and facebook. I can sign in
at home. I will sort out what is the problem with the other laptop
Project Member

Comment 14 by sheriffbot@chromium.org, Oct 14

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Triage-M69
Cc: viswa.karala@chromium.org
Labels: Triaged-ET
Mergedinto: -894810 893958
Status: Duplicate (was: Unconfirmed)
Thanks for filing the issue!

This issue seems to be similar to Issue:  893958 , hence merging into it and marking it as Duplicate.
Note: Feel free to Un-Dupe it if not the case.

Thanks!
Status: Unconfirmed (was: Duplicate)
(Unmerging so we can track this better.)

This is likely due to a buggy antivirus, firewall, or proxy on your machine or network. Are you running Kasperksy anti-virus? If so, does it work if you disable it, specifically the "Scan encrypted connections" setting? It seems they recently shipped a bad update and broke stuff.

Otherwise, what anti-virus, firewall, proxy, etc., do you run? It would also help us to get a NetLog of what occurred if you can reproduce it, see details here:
https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details

Thanks!
Labels: Needs-Feedback
Kaspersky recently released a patch to fix their update. If you are still experiencing the issue, please try updating your Kaspersky AV install.

If you aren't using Kaspersky or the problem remains after the update, please let us know the previously requested information.

Otherwise, we'll close this bug in a couple days, feel free to file a new bug if you continue experiencing issues after the bug gets closed.
Status: WontFix (was: Unconfirmed)

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