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gmail won't open, says site can't be reached with error code > ERR_SSL_VERSION_INTERFERENCE
Reported by
rumm...@gmail.com,
Oct 12
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Issue description
Chrome Version : 69.0.3497.100
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari:
Firefox:
IE/Edge:
What steps will reproduce the problem?
1.
2.
3.
What is the expected result?
What happens instead of that?
Please provide any additional information below. Attach a screenshot if
possible.
UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
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Oct 12
This is likely due to a buggy middle-box on your network blocking newer versions of TLS (TLS 1.3). Do you know if you have any anti-virus/proxy/firewall products installed that might be causing issues? It may also help us to get a net-internals log of what occurred if you can reproduce it, see details here: https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details
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Oct 13
What would I look for in my security software exactly? I use Kaspersky and my OS is Win 10.
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Oct 13
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 14
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Oct 15
rummler@ Thanks for filing the issue...!! This issue seems to be similar to Issue 893958 , hence merging into it and marking it as Duplicate. Note: Feel free to Un-Dupe it if not the case. Thanks!
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Oct 15
This is likely due to a buggy antivirus, firewall, or proxy on your machine or network. Are you running Kasperksy anti-virus? If so, does it work if you disable it, specifically the "Scan encrypted connections" setting? It seems they recently shipped a bad update and broke stuff. Otherwise, what anti-virus, firewall, proxy, etc., do you run? It would also help us to get a NetLog of what occurred if you can reproduce it, see details here: https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details Thanks!
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Oct 15
Oops, sorry. Had to clean up after our triagers overeagerly merging stuff with a canned response and didn't notice that you'd already answered some of those questions. :-) If you disable Kaspersky, or specifically the "scan encrypted connections" setting, does it work? Also, if you could attach a NetLog per the link below, that would be very helpful. Thanks! https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details
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Oct 24
Kaspersky recently released a patch to fix their update. If you are still experiencing the issue, please try updating your Kaspersky AV install. If you aren't using Kaspersky or the problem remains after the update, please let us know the previously requested information. Otherwise, we'll close this bug in a couple days, feel free to file a new bug if you continue experiencing issues after the bug gets closed.
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Oct 26
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Comment 1 by dtapu...@chromium.org
, Oct 12