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Issue 894576 link

Starred by 3 users
Status: Duplicate
Merged: issue 895476
Owner: ----
Closed: Oct 26
Cc:
vamshi.kommuri@chromium.org
davidben@chromium.org
swarnasree.mukkala@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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Google chrome can't sign in to gmail

Reported by supitha2...@gmail.com, Oct 11 
Chrome Version       : 69.0.3497.100
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge:OK

What steps will reproduce the problem?
1.Can't sign in to gmail
2.
3.

What is the expected result?


What happens instead of that?


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
Capture.JPG
92.3 KB View Download

Comment 1 by krajshree@chromium.org, Oct 12

Labels: Needs-Triage-M69

Comment 2 by vamshi.kommuri@chromium.org, Oct 12

Cc: vamshi.kommuri@chromium.org
Components: UI>SignIn
Labels: Needs-Feedback Triaged-ET
Thanks for filing the issue!

@Reporter: Could you please check the same in a new profile without any apps & extensions and let us know if the issue still persists. Any further inputs from your end may be helpful.

Comment 3 by krajshree@chromium.org, Oct 12 

 Issue 894639  has been merged into this issue.

Comment 4 by supitha2...@gmail.com, Oct 14 

New profile didn't work. Disabling TLS 1.3 in chrome://flags/ resolve the problem. Is it secure to disable this feature?
Project Member

Comment 5 by sheriffbot@chromium.org, Oct 14

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 6 by swarnasree.mukkala@chromium.org, Oct 25

Cc: swarnasree.mukkala@chromium.org davidben@chromium.org
@David: Could you please let us know if this issue is similar to issue id: 896298, requesting you to provide inputs on this issue.

Thanks.!

Comment 7 by davidben@chromium.org, Oct 25

Components: -UI>SignIn Internals>Network>SSL
Labels: Needs-Feedback
No, it's not desirable to disable TLS 1.3.

Are you running Kaspersky anti-virus? They shipped a bad update a couple weeks ago that caused connections to break (there was no change on our end). They've since shipped an update, so it may be resolved for you now.

Comment 8 by supitha2...@gmail.com, Oct 26 

Yes, I'm running Kaspersky anti-virus. So that's the problem. Now gmail is working fine. Thanks.
Project Member

Comment 9 by sheriffbot@chromium.org, Oct 26

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 10 by svaldez@chromium.org, Oct 26

Mergedinto: 895476
Status: Duplicate (was: Unconfirmed)
Closing this as a dupe of the Kaspersky tracking bug.
►

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