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Starred by 3 users

Issue metadata

Status: Duplicate
Merged: issue 894324
Owner: ----
Closed: Oct 11
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Automatic update for Samsung Chromebook "Daisy" fails due to ERROR: Incompatible Rootkey.

Reported by lairdstr...@gmail.com, Oct 9

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS armv7l 10575.58.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36
Platform: 10575.58.0 (Official Build) stable-channel daisy

Steps to reproduce the problem:
1. Run 10575.58.0 on Stable channel (Latest version that I could update to (https://bugs.chromium.org/p/chromium/issues/detail?id=881034)
2. Go to "About Chrome OS"
3. Click "Check for Update"
4. Wait for update to complete
5. Notice that version didn't actually update.
6. Check /var/log/update_engine.log.txt and see error

What is the expected behavior?
Operating system installs new update.

What went wrong?
etting up verity.
Finished after 45 seconds.
Clearing network driver boot cache: /var/lib/preload-network-drivers.
Syncing filesystems before changing boot order...
Finished after 2 seconds.
Updating Partition Table Attributes using CgptManager...
Updated kernel 4 with Successful = 0 and NumTriesLeft = 6
Checking /mnt/stateful_partition/unencrypted permission.
Permission is ok.
Unlinked file /var/lib/ureadahead/pack
Starting firmware updater (//usr/sbin/chromeos-firmwareupdate --mode=autoupdate)
Command: //usr/sbin/chromeos-firmwareupdate --mode=autoupdate
Starting Google_Snow firmware updater v4 (autoupdate)...
 - Updater package: [Google_Snow.2695.117.0 / EC:snow_v1.3.139-375eb9f]
 - Current system:  [RO:Google_Snow.2695.132.0 [RO_NORMAL], ACT:Google_Snow.2695.132.0 / EC:snow_v1.3.139-375eb9f]
 - Write protection: Hardware: ON, Software: Main=ON
Detected x16/MP2 hardware - switching to x16/MP2 firmware now
RO BIOS: 2695.132.0, RW BIOS: 2695.132.0, EC: 2695.132.0
 * invoke: flashrom -p host -r _current/bios.bin
Firmware update available: Google_Snow.2695.132.0. 
Current key: a026a7a4a0bf0fa32d6b7aa90a80d5ef01a3b799 
Target  key: b11d74edd286c144e1135b49e7f0bc20cf041f10 DEV-signed rootkey

  Incompatible firmware image (Root key is different).

  You may need to disable hardware write protection and perform a factory
  install by '--mode=factory_install' or recovery by '--mode=recovery'.

ERROR: Incompatible Rootkey.
ERROR: Execution failed: ./updater4.sh (error code = 1)
Finished after 15 seconds.
Failed Command: //usr/sbin/chromeos-firmwareupdate --mode=autoupdate - Exit Code 1
Firmware update failed (error code: 1).
Rolling back update due to failure installing required firmware.
Successfully updated GPT with all settings to rollback.
PostInstall Failed

[1009/125039:ERROR:postinstall_runner_action.cc(304)] Postinst command failed with code: 1

Did this work before? Yes The version previous to my current 10575.58.0

Chrome version: 67.0.3396.99  Channel: stable
OS Version: 10575.58.0
Flash Version:
 
update_engine.log.txt
59.8 KB View Download
Mergedinto: 894324
Status: Duplicate (was: Unconfirmed)

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