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Automatic update for Samsung Chromebook "Daisy" fails due to ERROR: Incompatible Rootkey.
Reported by
lairdstr...@gmail.com,
Oct 9
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS armv7l 10575.58.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36 Platform: 10575.58.0 (Official Build) stable-channel daisy Steps to reproduce the problem: 1. Run 10575.58.0 on Stable channel (Latest version that I could update to (https://bugs.chromium.org/p/chromium/issues/detail?id=881034) 2. Go to "About Chrome OS" 3. Click "Check for Update" 4. Wait for update to complete 5. Notice that version didn't actually update. 6. Check /var/log/update_engine.log.txt and see error What is the expected behavior? Operating system installs new update. What went wrong? etting up verity. Finished after 45 seconds. Clearing network driver boot cache: /var/lib/preload-network-drivers. Syncing filesystems before changing boot order... Finished after 2 seconds. Updating Partition Table Attributes using CgptManager... Updated kernel 4 with Successful = 0 and NumTriesLeft = 6 Checking /mnt/stateful_partition/unencrypted permission. Permission is ok. Unlinked file /var/lib/ureadahead/pack Starting firmware updater (//usr/sbin/chromeos-firmwareupdate --mode=autoupdate) Command: //usr/sbin/chromeos-firmwareupdate --mode=autoupdate Starting Google_Snow firmware updater v4 (autoupdate)... - Updater package: [Google_Snow.2695.117.0 / EC:snow_v1.3.139-375eb9f] - Current system: [RO:Google_Snow.2695.132.0 [RO_NORMAL], ACT:Google_Snow.2695.132.0 / EC:snow_v1.3.139-375eb9f] - Write protection: Hardware: ON, Software: Main=ON Detected x16/MP2 hardware - switching to x16/MP2 firmware now RO BIOS: 2695.132.0, RW BIOS: 2695.132.0, EC: 2695.132.0 * invoke: flashrom -p host -r _current/bios.bin Firmware update available: Google_Snow.2695.132.0. Current key: a026a7a4a0bf0fa32d6b7aa90a80d5ef01a3b799 Target key: b11d74edd286c144e1135b49e7f0bc20cf041f10 DEV-signed rootkey Incompatible firmware image (Root key is different). You may need to disable hardware write protection and perform a factory install by '--mode=factory_install' or recovery by '--mode=recovery'. ERROR: Incompatible Rootkey. ERROR: Execution failed: ./updater4.sh (error code = 1) Finished after 15 seconds. Failed Command: //usr/sbin/chromeos-firmwareupdate --mode=autoupdate - Exit Code 1 Firmware update failed (error code: 1). Rolling back update due to failure installing required firmware. Successfully updated GPT with all settings to rollback. PostInstall Failed [1009/125039:ERROR:postinstall_runner_action.cc(304)] Postinst command failed with code: 1 Did this work before? Yes The version previous to my current 10575.58.0 Chrome version: 67.0.3396.99 Channel: stable OS Version: 10575.58.0 Flash Version: |
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Comment 1 by hungte@chromium.org
, Oct 11Status: Duplicate (was: Unconfirmed)