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Starred by 1 user
Status: Unconfirmed
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Pri: 3
Type: Bug



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CN65 - Blackout screen issue during Hangouts Meet meeting

Reported by cody.k...@vungle.com, Oct 4 
Chrome Version: 69.0.3497.100
Operating System: e.g., "Windows 7", "Mac OSX 10.6"

URL (if applicable) where the problem occurred:

Can you reproduce this problem?

What steps will reproduce this problem? (or if it's not reproducible, what were you doing just before the problem)?

1. Using the new Hangouts Hardware Kit - Large (CN65)
2. During the meeting, the video and/or screen sharing session goes black momentarily and reappears
3. This issue has occurred since Sept 24th and affects several of our Hangouts Hardware Kits (CN65).
4. Nothing external is affecting the call, the issue occurs throughout the call and there is no rhythmic pattern to predict when the blackout occurs. 

*Please note that issues filed with no information filled in above will be marked as WontFix*

****DO NOT CHANGE BELOW THIS LINE****
report_id:6473e5c777c02978
1538617212.253626.gz
31.4 KB Download
webrtc_internals_dump (1).txt
1.0 MB View Download
frogger_event_log_20181003_1833_4643_2.log
7.8 MB View Download
69248756.gz
14.7 KB Download

Comment 1 by swarnasree.mukkala@chromium.org, Oct 4

Labels: Needs-Triage-M69

Comment 2 by krajshree@chromium.org, Oct 5

Components: Platform>Apps>Hangouts
Labels: Triaged-ET TE-Hardware-Dependency
The issue needs a new Hangouts Hardware Kit - Large (CN65) for testing. The specific hardware is not available with test team. Hence, adding label TE-Hardware-Dependency.

Thanks...!!

Comment 3 by cody.k...@vungle.com, Oct 10 

Thanks for the update. This issue was actually a known bug and is resolved
now. Updated to version 69* and blackout does not reoccur.
►

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