Issue metadata
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chrome crashing after latest update
Reported by
sherlysp...@gmail.com,
Sep 30
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Issue description
<b>Chrome Version : <Copy from: 'about:version'></b> 69.0.3497.95
URLs (if applicable) : N/A
Other browsers tested:
Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
Safari: N/A
Firefox: N/A
Edge: N/A
What steps will reproduce the problem?
(1) closing a tab at the X, ctrl + w, or click and 'close' causes all tabs to close and chrome to crash. I am operating a chromebook, so the whole screen crashes for about 10 seconds before coming back with 'chrome wasn't shut down properly, restore tabs?' pop up
(2)
(3)
What is the expected result?
just intending to close tabs and web pages without crashing
What happens instead?
crashing over 70% of the time, rendering internet usage very difficult
Please provide any additional information below. Attach a screenshot if
possible.
this seems to happen mostly on incognito. it DID NOT happen before the latest update. log analyzer gives me several NOTREACHED and crash reporting detected notices, prompting me to report this bug. asides from internet crashes, Chromebook is working as expected
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Oct 16
Is this still happening? 69.0.3497.95 isn't the latest. Can you provide server crash report ids from chrome://crashes
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Oct 17
Yes, this is still happening. Chrome has since updated to 69.0.3497.120 and it still crashes when I close the final tab on a window. Included is a screenshot of crash ids from chrome://crashes. Most of them are from this issue itself. [image: Screenshot 2018-10-17 at 12.48.44 AM - Edited.png]
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Oct 17
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 17
Please provide the crash ID as text. When you respond via email the attachments get dropped and don't get added to the bug report.
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Oct 18
Oh, so sorry about that. Here's the text of some of the crashes. There's over 30 of them that only started after the previous Chrome update, but I didn't paste all of them. Let me know if you need all of them. As you can see, the crashes are happening even as soon as five minutes ago. Uploaded Crash Report ID c4f3624da8ff0300 (Local Crash ID: Chrome) Crash report uploaded on Wednesday, October 17, 2018 at 9:13:27 PM Uploaded Crash Report ID 7b52d3e2d3e95e8c (Local Crash ID: Chrome) Crash report uploaded on Wednesday, October 17, 2018 at 12:31:08 AM Uploaded Crash Report ID 62e2676dd67a7b1d (Local Crash ID: Chrome) Crash report uploaded on Wednesday, October 17, 2018 at 12:24:07 AM Uploaded Crash Report ID cf658b05d5614014 (Local Crash ID: Chrome) Crash report uploaded on Tuesday, October 16, 2018 at 3:17:44 PM Uploaded Crash Report ID c56918030cd872ec (Local Crash ID: Chrome) Crash report uploaded on Tuesday, October 16, 2018 at 1:08:22 AM Uploaded Crash Report ID 82928378c734efd1 (Local Crash ID: Chrome) Crash report uploaded on Monday, October 15, 2018 at 4:43:18 PM Uploaded Crash Report ID 4c676a1f15e05620 (Local Crash ID: Chrome) Crash report uploaded on Sunday, October 14, 2018 at 11:08:42 PM Uploaded Crash Report ID 46547a4a610d5283 (Local Crash ID: Chrome) Crash report uploaded on Friday, October 12, 2018 at 9:23:24 PM Uploaded Crash Report ID 6a6b594cd0a6fc3d (Local Crash ID: Chrome) Crash report uploaded on Friday, October 12, 2018 at 9:22:47 PM Uploaded Crash Report ID ff665accaf577635 (Local Crash ID: Chrome) Crash report uploaded on Friday, October 12, 2018 at 4:40:48 AM Uploaded Crash Report ID 4794dab06dc18e22 (Local Crash ID: Chrome) Crash report uploaded on Friday, October 12, 2018 at 12:30:33 AM Uploaded Crash Report ID cefd92e89b94db30 (Local Crash ID: Chrome) Crash report uploaded on Thursday, October 11, 2018 at 5:06:38 PM Uploaded Crash Report ID 7b8eb099387b703c (Local Crash ID: Chrome) Crash report uploaded on Thursday, October 11, 2018 at 6:21:16 AM Uploaded Crash Report ID 153589143719599e (Local Crash ID: Chrome) Crash report uploaded on Monday, October 8, 2018 at 8:55:22 PM
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Oct 18
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 18
These are all extension crashes. Can you try disabling all your extensions and see if it reproduces? If not then trying to enable each one so we can track down the cause?
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Oct 19
Oh, interesting! I'll disable them and see if that helps the problem!
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Oct 19
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Oct 24
I disabled certain extensions and was able to find the problem. It seems to be all fixed now since I uninstalled it. Thanks so much!
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Oct 24
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Oct 24
Does identifying the problematic extension really qualify as fixed? I'm pretty sure Chrome shouldn't be crashing, no matter what might be wrong with the extension. Is that part fixed?
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Oct 25
Yes, it was fixed upon disabling and uninstalling the extension in question. Smooth sailing ever since.
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Oct 25
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Nov 19
sherlysphoneemailcontact3@gmail.com, I've added a "possible" temporary fix in crbug.com/870838 . Since I cannot reproduce the issue, could you please try to see if you can reproduce the crash using the latest Canary and the extension combination that you had before?
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Dec 3
I think the root cause is being followed in crbug/897946
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Dec 3
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Comment 1 by phanindra.mandapaka@chromium.org
, Sep 30