ChromeOS version: 67.0.3396.101 (the customer has reported CrOS 68 as well)
ChromeOS device model: Google_Snappy.9042.195.0 (HP Chromebook G5 )
Case#: 17010119
User info:https://drive.google.com/open?id=1du8-VbaKcTGHPK0YdGLFgcFbSRvfOdNZkkFRshjKZpo
> Per customer, a large number of their Chromebooks are stuck on the 'Chrome OS is missing or Damaged' screen
> Recovery Reason: 0x5b No bootable kernel found on disk.
- Timeframe when issue started: About a week ago
Steps to reproduce: The problem occurs randomly.
Current Behavior / Reproduction: Chromebooks stuck on 'Chrome OS is missing or Damaged' screen.
|======Troubleshooting and Workaround======|
- Troubleshooting steps taken:
> Proceed with wipe > no go
> Proceed with Chromebook Recovery > per customer, Chromebook Recovery via USB sometimes resolves the issue for some time but then will persist again.
> Asked customer to do the following sequence 21 times:
Turn the device on.
Leave the device for 20 seconds.
Turn the device off
- Existing Workaround: Proceed with Chromebook Recovery several times.
Drive link to logs:
https://drive.google.com/open?id=1-YXrmNUvpUj7rdekqA4fCjoVJxBuMTDY
similar error messages we found.
From Message log.
2018-09-24T19:12:21.734589+00:00 ERR kernel: [ 2.011432] EXT4-fs (dm-0): couldn't mount as ext3 due to feature incompatibilities
2018-09-24T19:12:21.734590+00:00 INFO kernel: [ 2.012000] EXT4-fs (dm-0): mounting ext2 file system using the ext4 subsystem
2018-09-24T19:12:21.734590+00:00 INFO kernel: [ 2.016360] EXT4-fs (dm-0): mounted filesystem without journal. Opts: (null)
From event log.
261 | 2018-09-24 12:05:52 | Chrome OS Recovery Mode | No bootable kernel found on disk | 0x5b
262 | 2018-09-24 12:05:52 | Memory Cache Update | Variable | Success
263 | 2018-09-24 12:08:56 | System boot | 145
264 | 2018-09-24 12:08:56 | Chrome OS Recovery Mode | No bootable kernel found on disk | 0x5b
Other suspicious messages from log.(There is not events between 2018-09-24 1:30-2:30 CST, but I found another suspicious messages.)
2018-09-24T19:13:13.336808+00:00 WARNING kernel: [ 65.855683] ------------[ cut here ]------------
2018-09-24T19:13:13.336832+00:00 WARNING kernel: [ 65.855713] WARNING: CPU: 1 PID: 1108 at ../../../../../tmp/portage/sys-kernel/chromeos-kernel-4_4-4.4.127-r1484/work/chromeos-kernel-4_4-4.4.127/net/wireless/util.c:1143 cfg80211_calculate_bitrate+0xe0/0x195 [cfg80211]
2018-09-24T19:13:13.336834+00:00 WARNING kernel: [ 65.855716] Modules linked in: cmac rfcomm uinput iwlmvm snd_soc_sst_bxt_da7219_max98357a snd_soc_hdac_hdmi snd_soc_dmic snd_soc_skl_ssp_clk btusb btrtl btbcm btintel bluetooth uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_v4l2 videobuf2_core iwlwifi iwl7000_mac80211 snd_soc_skl snd_soc_skl_ipc snd_soc_sst_ipc snd_soc_sst_dsp snd_soc_sst_match snd_hda_ext_core snd_hda_core zram acpi_als snd_soc_max98357a snd_soc_da7219 bridge stp llc ipt_MASQUERADE nf_nat_masquerade_ipv4 xt_mark fuse snd_seq_dummy snd_seq snd_seq_device cfg80211 ip6table_filter cros_ec_sensors_ring cros_ec_sensors_core kfifo_buf industrialio joydev
2018-09-24T19:13:13.336835+00:00 WARNING kernel: [ 65.855795] CPU: 1 PID: 1108 Comm: shill Tainted: G W 4.4.127-13890-g6c206f1711d4 #1
2018-09-24T19:13:13.336836+00:00 WARNING kernel: [ 65.855798] Hardware name: HP Snappy/Snappy, BIOS Google_Snappy.9042.195.0 04/17/2018
2018-09-24T19:13:13.336837+00:00 WARNING kernel: [ 65.855802] ffffffffc03ee46d 6ecde1edf2d67172 ffff880174c53748 ffffffff85edd7b9
2018-09-24T19:13:13.336838+00:00 WARNING kernel: [ 65.855809] ffff880174c53780 ffffffff85edd76e 6ecde1edf2d67172 0000000000000000
2018-09-24T19:13:13.336839+00:00 WARNING kernel: [ 65.855815] 0000000000000282 6ecde1edf2d67172 0000000000000000 ffff880174c537c0
2018-09-24T19:13:13.336839+00:00 WARNING kernel: [ 65.855822] Call Trace:
2018-09-24T19:13:13.336840+00:00 WARNING kernel: [ 65.855832] [<ffffffff85edd7b9>] __dump_stack+0x19/0x1b
2018-09-24T19:13:13.336841+00:00 WARNING kernel: [ 65.855836] [<ffffffff85edd76e>] dump_stack+0x4f/0x81
2018-09-24T19:13:13.336842+00:00 WARNING kernel: [ 65.855841] [<ffffffff85c6ce9b>] __warn+0xba/0xf1
2018-09-24T19:13:13.336843+00:00 WARNING kernel: [ 65.855845] [<ffffffff85c6cff9>] warn_slowpath_null+0x38/0x3d
2018-09-24T19:13:13.336843+00:00 WARNING kernel: [ 65.855856] [<ffffffffc03b08f3>] cfg80211_calculate_bitrate+0xe0/0x195 [cfg80211]
2018-09-24T19:13:13.336844+00:00 WARNING kernel: [ 65.855868] [<ffffffffc03bf1ef>] nl80211_put_sta_rate+0x31/0x13a [cfg80211]
2018-09-24T19:13:13.336845+00:00 WARNING kernel: [ 65.855879] [<ffffffffc03bc3a8>] nl80211_send_station+0x2bc/0x73b [cfg80211]
2018-09-24T19:13:13.336846+00:00 WARNING kernel: [ 65.855884] [<ffffffff85d845d4>] ? ksize+0x15/0x8e
2018-09-24T19:13:13.336846+00:00 WARNING kernel: [ 65.855896] [<ffffffffc03c1812>] nl80211_get_station+0x162/0x1be [cfg80211]
2018-09-24T19:13:13.336847+00:00 WARNING kernel: [ 65.855905] [<ffffffff862b7d7c>] genl_rcv_msg+0x32c/0x3cb
2018-09-24T19:13:13.336848+00:00 WARNING kernel: [ 65.855909] [<ffffffff862b7a50>] ? genl_unbind+0x81/0x81
2018-09-24T19:13:13.336848+00:00 WARNING kernel: [ 65.855913] [<ffffffff862b4cd4>] netlink_rcv_skb+0x47/0x95
2018-09-24T19:13:13.336849+00:00 WARNING kernel: [ 65.855916] [<ffffffff862b790a>] genl_rcv+0x28/0x37
2018-09-24T19:13:13.336850+00:00 WARNING kernel: [ 65.855919] [<ffffffff862b38da>] netlink_unicast+0x146/0x1ae
2018-09-24T19:13:13.336851+00:00 WARNING kernel: [ 65.855923] [<ffffffff862b6074>] netlink_sendmsg+0x2ce/0x300
2018-09-24T19:13:13.336851+00:00 WARNING kernel: [ 65.855928] [<ffffffff863781ce>] sock_sendmsg_nosec+0x18/0x25
2018-09-24T19:13:13.336852+00:00 WARNING kernel: [ 65.855932] [<ffffffff86378528>] SyS_sendto+0x114/0x180
2018-09-24T19:13:13.336853+00:00 WARNING kernel: [ 65.855936] [<ffffffff86378fe2>] ? SyS_recvmsg+0x72/0xc5
2018-09-24T19:13:13.336854+00:00 WARNING kernel: [ 65.855941] [<ffffffff8639c9d3>] entry_SYSCALL_64_fastpath+0x27/0x9b
2018-09-24T19:13:13.336855+00:00 WARNING kernel: [ 65.855945] ---[ end trace d0d7768f1716eadd ]---
It looks like very similar as crbug.com/871967 , but it is “ after AUed from M68 -> M69”
The customer is mainly using CrOS67, they have configured AU, but pinned M68, not M69.
Comment 1 by sylcat@google.com
, Dec 14