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Issue metadata

Status: Assigned
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Compat



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Unable to use password manager, saves as expected but no autofill

Reported by stephen....@gmail.com, Sep 23

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

Example URL:
Login in to Gmail.com with a new account, accept the save credential dialogue 

Steps to reproduce the problem:
1. Log in to Gmail with new account (or password)
2. Accept save credentials dialogue 
3. Credentials not saved when revisiting, not visible in passwords.google.com either 

What is the expected behavior?
Passwords saved for auto login 

What went wrong?
Unsure how, technical info needed to reproduce report from an expert

Does it occur on multiple sites: N/A

Is it a problem with a plugin? No 

Did this work before? No 

Does this work in other browsers? Yes

Chrome version: 69.0.3497.100  Channel: stable
OS Version: OS X 10.13.6
Flash Version: 

At one point it worked fine but then something change and I had to export all saved passwords. Future passwords would not save as required.

If this is not a security bug then please triage as appropriate. Thank you.
 
Labels: Needs-Triage-M69

Comment 2 Deleted

Just to confirm, having now deleted and redownloaded Chrome and Canary I do at least get a full list of my passwords when visiting passwords.gooogle.com with both accounts. Previously this was only accessible via Canary. The issue where it refuses to remember the credentials for one of my accounts persists. Even after clicking the key icon. It does however have two entries for the same Gmail address (the one with the incorrect password has been deleted).

Comment 4 Deleted

If I try sign into Gmail with affected account then the Key icon does appear. It still has the duplicated Gmail email addresses listed (one of which has an incorrect password which I deleted through passwords.google.com). It does not allow me to add my correct second address and password. To sum up there appears to be a disconnect between the Key Manager and the passwords.google.com store. 

Components: UI>Browser>Passwords
Cc: phanindra.mandapaka@chromium.org
Labels: Needs-Feedback Triaged-ET
stephen.c.abraham@ Thanks for the issue...

Unable to reproduce the issue on reported chrome version 69.0.3497.100 using Mac 10.13.6. Attaching screen-cast for reference.
Steps: 
------
1. Launched reported chrome 
2. logged in to gmial account and saved password 
3. Signed out from account and logged in from autofill suggestions
4. Navigated to passwords.google.com and able see the saved passwords
As we are able login gmail account by using saved password

@Reporter: Could you please check the attached screen cast and please let us know if anything missed from our end and Request you to retry this issue with fresh profile without any extensions & apps or reset all the flags and let us know if issue still persists.

Thanks.!
888338.mp4
2.1 MB View Download
Thanks for look into the issue.

[image: image.png]

If you see above, I am signed out of both accounts, attempt to sign in with
the longer account name and only get a suggestion for the shorter account
name (visible in top right corner). I manually enter the correct password
(or use my phone to grant access) and then allowed access. Unable at any
stage to save a password for the longer account name. Seems to have
confused the two? Any help appreciated!
*looking into this issue is what I meant to say
Project Member

Comment 10 by sheriffbot@chromium.org, Sep 24

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: vasi...@chromium.org
Labels: Needs-Feedback
- Do you see the password in chrome://settings/passwords ?
- What is the status of passwords in chrome://sync-internals/ ?
Hi

No only one entry for the other account: accounts.google.com |
stephen.c.abraham@gmail.com and then the dotted password
There is no entry for stephenconnorabraham@gmail.com

What would you like to see from chrome://sync-internals/?

I may just revert to manually typing in my password if too difficult to
resolve.
Project Member

Comment 13 by sheriffbot@chromium.org, Sep 24

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
I want to see if the passwords are successfully synced.

Do you use the saved account for syncing the passwords or the one you can't save?
Dump status  Include Identifiers
Import status
Summary
Summary Active
Version Info
Client Version Google Chrome Windows 69.0.3497.100
(8920e690dd011895672947112477d10d5c8afb09-refs/branch-heads/3497@{#948})
stable
Server URL https://clients4.google.com/chrome-sync
Identity
Sync Client ID G0TeJXQ/uRT4T7xUjjM90w==
Invalidator Client ID nWfQqmAQYCycwUU9GqhBzg==
Username stephenconnorabraham@gmail.com
Credentials
Requested Token Monday, September 24, 2018 at 12:01:11 PM
Received Token Monday, September 24, 2018 at 12:01:12 PM
Token Request Status OK
Next Token Request not scheduled
Local State
Server Connection OK since Monday, September 24, 2018 at 2:43:41 PM
Last Synced Just now
Sync First-Time Setup Complete true
Sync Cycle Ongoing false
Local Sync Backend Enabled false
Local Backend Path Uninitialized
Network
Throttled or Backoff false
Retry Time Scheduler is not in backoff or throttled
Notifications Enabled true
Encryption
Explicit Passphrase false
Passphrase Required false
Cryptographer Ready true
Cryptographer Has Pending Keys false
Encrypted Types Passwords, WiFi Credentials
Has Keystore Key true
Keystore Migration Time Sunday, March 19, 2017 at 2:28:00 PM
Passphrase Type PassphraseType::KEYSTORE_PASSPHRASE
Passphrase Time No Passphrase Time
Status from Last Completed Session
Sync Source GU_TRIGGER
GetKey Step Result UNSET
Download Step Result UNSET
Commit Step Result SYNCER_OK
Running Totals
Notifications Received 8
Updates Downloaded 159
Tombstone Updates 2
Reflected Updates 64
Successful Commits 363
Conflicts Resolved: Client Wins 0
Conflicts Resolved: Server Wins 0
Transient Counters (this cycle)
Encryption Conflicts 0
Hierarchy Conflicts 0
Server Conflicts 0
Committed Items 2
Transient Counters (last cycle of last completed session)
Updates Downloaded 0
Committed Count 2
Entries 304
Nudge Source Counters
Server Invalidations 0
Local Changes 0
Local Refreshes 0
Request Start Request Stop
Sync Protocol Log  Capture SpecificsTrigger GetUpdates
9/24/2018, 3:16:16 PM Commit Request

Item count: 3
Contributing types: Sessions, Favicon Tracking

9/24/2018, 3:16:16 PM Commit Response

Result: SYNCER_OK

9/24/2018, 3:16:27 PM Commit Request

Item count: 2
Contributing types: Sessions, Favicon Tracking

9/24/2018, 3:16:35 PM Commit Response

Result: SYNCER_OK

9/24/2018, 3:16:57 PM Commit Request

Item count: 5
Contributing types: Sessions, Favicon Tracking

9/24/2018, 3:16:57 PM Commit Response

Result: SYNCER_OK

9/24/2018, 3:17:09 PM Commit Request

Item count: 2
Contributing types: Sessions, Favicon Tracking

9/24/2018, 3:17:09 PM Commit Response

Result: SYNCER_OK

Type Info
Model Type Total Entries Live Entries Message State Group Type
Bookmarks 18 18 Running Group UI
Preferences 79 79 Running Group UI
Passwords 122 122 Running Group Password
Autofill Profiles 1 1 Running Group DB
Autofill 10 10 Running Group Non Blocking
Autofill Wallet 5 5 Running Group DB
Autofill Wallet Metadata 5 5 Running Group DB
Themes 2 2 Running Group UI
Typed URLs 17 17 Running Group Non Blocking
Extensions 2 2 Running Group UI
Search Engines 8 8 Running Group UI
Sessions 309 309 Running Group Non Blocking
Apps 8 8 Running Group UI
App settings 1 1 Running Group File
Extension settings 1 1 Running Group File
History Delete Directives 1 1 Running Group UI
Dictionary 2 2 Running Group UI
Favicon Images 18 18 Running Group UI
Favicon Tracking 18 18 Running Group UI
Device Info 10 10 Running Group Non Blocking
Priority Preferences 8 8 Running Group UI
Managed User Settings 0 0 Datatype not ready at config time. Not Running Group
Passive
Managed User Whitelists 0 0 Datatype not ready at config time. Not
Running Group
Passive
User Events 0 0 Running Group Non Blocking
User Consents 0 0 Running Group Non Blocking
Tabs 0 0 Running Group Passive
Owner: dvadym@chromium.org
Status: Assigned (was: Unconfirmed)
You are trying to save a password for the account you are using for syncing. See https://dev.chromium.org/Home/chromium-security/security-faq#TOC-Why-doesn-t-the-Password-Manager-save-my-Google-password-if-I-am-using-Chrome-Sync-

Moving to dvadym@ because he investigated this problem for a while. I think we should not ask to save, it's a bug.

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