Touch screen not responding on my Samsung chromebook plus v1
Reported by
michaell...@gmail.com,
Sep 22
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS aarch64 10895.56.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.95 Safari/537.36 Steps to reproduce the problem: 1. Touch screen stops responding. 2. 3. What is the expected behavior? What went wrong? Mutliple apps, touch screen stops responding. Also stops responding with stylus Did this work before? N/A Chrome version: 69.0.3497.95 Channel: stable OS Version: 10895.56.0 Flash Version:
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Sep 28
Can you share what was running when the touch stopped working? Does it work sometimes and not other times? Does restart/refresh help? Is this after an update?
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Sep 28
This happened after I updated to OS 69. It was very intermittent and happened across different apps. Mainly chrome. I would restart and it would stop happening for a while but started again shortly thereafter. I power washed and reverted back to 68.
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Sep 28
And it works as expected on 68?
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Sep 28
Yes.
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Sep 29
I can upgrade again if you want to collect any log files.
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Oct 1
There are multiple feedback reports for this on M69. Couple of them on Samsumg chromebook plus. Do we know if something significant changed related to touch?
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Oct 1
Are you asking me?
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Oct 1
#8 - No. This bug was unconfirmed until now. I wasnt sure if it was a one off issue or an actual bug in the new update. But since there are multiple reports of this happening, there might be a bug that landed with M69.
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Oct 1
Ok. If there is anything I can do to help, let me know
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Oct 1
can you disable "#enable-viz-hit-test-draw-quad" in chrome://flags and see if helps?
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Oct 2
Well, I did a powerwash and reverted back to OS68. So now, when I go to update the OS, it's not there.
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Oct 5
Ok, moved to beta, upgraded to 69, disabled that flag...I'll let you know how it goes |
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Comment 1 by osh...@chromium.org
, Sep 28Components: -UI Internals>Input>Touch>Screen