allendam@,
Did 'app freeze/crashed' mean showing the error message in Soroka_CCA_crash.png?

(CCA would show that error message when it failed to connect camera device, acquiring streams.)

It looks like an error occurred in camera HAL. Relevant log snippet from the feedback report:

2018-09-21T14:33:30.356093-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_GraphConfigManager:stream[0] (OUTPUT): 1280x720, fmt YCbCr_420_888, max buffers:5, gralloc hints (0x20003) display:NO, video:NO, zsl:NO
2018-09-21T14:33:30.356124-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_GraphConfigManager:stream[1] (OUTPUT): 2560x1920, fmt BLOB, max buffers:5, gralloc hints (0x20003) display:NO, video:NO, zsl:NO
2018-09-21T14:33:30.356213-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_GCSS:Node(imgu) port raw not found from settings
2018-09-21T14:33:30.357049-07:00 WARNING cros_camera_service[2012]: message repeated 4 times: [ W/ CAMHAL_GCSS:Node(imgu) port raw not found from settings]
2018-09-21T14:33:30.357166-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_GraphConfig:Couldn't get interlaced field from sensor
2018-09-21T14:33:30.357221-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_GraphConfig:Couldn't get pixel formatter input, skipping
2018-09-21T14:33:30.357285-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_Camera3HAL:KPI:configStreams took longer than expected. Actual 1885 us expected 1000 us
2018-09-21T14:33:30.357778-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_GraphConfig:Warning, no scaler found, make sure sensor has no scaler
2018-09-21T14:33:30.359183-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_GraphConfig:Warning, no scaler found, make sure sensor has no scaler
2018-09-21T14:33:30.360527-07:00 ERR cros_camera_service[2012]: E/ CAMHAL_IPC_AIQ:@flattenSaResults, Error: LSC table size is 0
2018-09-21T14:33:30.382579-07:00 WARNING cros_camera_service[2012]: W/ CAMHAL_GraphConfig:Warning, no scaler found, make sure sensor has no scaler
2018-09-21T14:33:30.384661-07:00 ERR cros_camera_service[2012]: E/ CAMHAL_IPC_AIQ:@flattenSaResults, Error: LSC table size is 0
2018-09-21T14:33:31.486165-07:00 ERR cros_camera_service[2012]: Poll(): Device /dev/v4l-subdev1 poll failed (timeout): Success
2018-09-21T14:33:31.486201-07:00 ERR cros_camera_service[2012]: E/ CAMHAL_SyncManager:Polling Failed for frame id: 0, ret was 0
2018-09-21T14:33:31.512263-07:00 ERR cros_camera_service[2012]: Start(): VIDIOC_STREAMON returned: -1 (No such device)
2018-09-21T14:33:31.512298-07:00 ERR cros_camera_service[2012]: E/ CAMHAL_InputSystem:STREAMON failed (/dev/video1)
2018-09-21T14:33:31.512662-07:00 ERR cros_camera_service[2012]: E/ CAMHAL_CaptureUnit:Failed to start streaming!
2018-09-21T14:33:31.513123-07:00 ERR kernel: [   46.980418] i2c_designware i2c_designware.2: controller timed out
2018-09-21T14:33:31.513133-07:00 WARNING kernel: [   46.980443] ACPI Exception: AE_ERROR, Returned by Handler for [UserDefinedRegion] (20150930/evregion-295)
2018-09-21T14:33:31.513136-07:00 WARNING kernel: [   46.980459] ACPI Error: Method parse/execution failed [\_SB.PCI0.I2C2.PMIC.DOVD] (Node ffff8802759a74b0), AE_ERROR (20150930/psparse-542)
2018-09-21T14:33:31.513137-07:00 WARNING kernel: [   46.980478] ACPI Error: Method parse/execution failed [\_SB.PCI0.I2C2.PMIC.OVFI._ON] (Node ffff8802759a7618), AE_ERROR (20150930/psparse-542)
2018-09-21T14:33:31.513138-07:00 WARNING kernel: [   46.980497] acpi INT3479:00: Failed to change power state to D0
2018-09-21T14:33:32.487157-07:00 ERR cros_camera_service[2012]: Poll(): Device /dev/v4l-subdev1 poll failed (timeout): Success
2018-09-21T14:33:32.487188-07:00 ERR cros_camera_service[2012]: E/ CAMHAL_SyncManager:Polling Failed for frame id: 0, ret was 0
2018-09-21T14:33:32.563511-07:00 INFO kernel: [   48.031562] Bluetooth: hci_core.c:skip_conditional_cmd()   COND LE cmd (0x200c) is already 0 (chg 0), skip transition to 0
2018-09-21T14:33:32.563526-07:00 INFO kernel: [   48.031571] Bluetooth: hci_core.c:skip_conditional_cmd()   COND call queue_work.
2018-09-21T14:33:32.796104-07:00 WARNING kernel: [   48.263620] WARNING! power/level is deprecated; use power/control instead
2018-09-21T14:33:33.273261-07:00 ERR cras_server[1979]: pcm_avail returned frames larger than buf_size: kblrt5663max: :0,0: 16800 > 16384
2018-09-21T14:33:33.488263-07:00 ERR cros_camera_service[2012]: Poll(): Device /dev/v4l-subdev1 poll failed (timeout): Success
2018-09-21T14:33:33.488358-07:00 ERR cros_camera_service[2012]: E/ CAMHAL_SyncManager:Polling Failed for frame id: 0, ret was 0
2018-09-21T14:33:34.489232-07:00 ERR cros_camera_service[2012]: Poll(): Device /dev/v4l-subdev1 poll failed (timeout): Success
2018-09-21T14:33:34.489325-07:00 ERR cros_camera_service[2012]: E/ CAMHAL_SyncManager:Polling Failed for frame id: 0, ret was 0

What's the hardware revision of the Soraka? This looks like a known hardware issue with Soraka Proto/EVT/DVT1 devices.

Soroka DVT sku2

Assign to hywu@ according to comment #4.

I'm closing this issue because it is out of dated and the logs have been removed from server.